Case Administrator Salary: £24,800 – £26,000 per annum Location: UK-based | Hybrid or Fully Remote Hours: 37.5 hours per week (rotational shifts incl. weekends & bank holidays) About the Role We’re looking for a Case Administrator to join our growing Operations team and become the first point of contact for members, medical providers, and partners seeking medical or travel-related assistance. This is an ideal entry-level opportunity for someone with contact centre experience who is looking to build a career within an international assistance or medical services environment. You’ll receive hands-on exposure to real-life cases and gain the skills needed to progress into Case Coordination and other operational roles. You’ll play a vital role in ensuring callers receive prompt, accurate, and compassionate support—often during stressful or urgent situations. What You’ll Be Doing Inbound Assistance & Call Handling (Primary Focus) - Answer inbound calls from members, providers, hospitals, and partners - Follow scripted intake questions and client-specific prompts - Identify the reason for each call and route it to the appropriate team (Medical, Assistance, Transport, Pre-certification) Case Intake & Administration - Collect essential information including member details, location, symptoms, admission or travel details - Create and maintain accurate case records within the case management system - Complete basic medical intake where required (diagnosis, admission details, facility information) Eligibility & Documentation Support - Assist with eligibility verification using internal systems and resources - Manage the 24/7 inbox: upload emails and documents, apply correct case tags - Contact General Practitioners to obtain past medical history when needed - Accurately record all call notes and actions taken Case Support & Team Collaboration - Support Case Managers by: - Chasing hospitals, GPs, and insured members for documentation - Placing guarantee of payment requests with providers - Assisting with accommodation or road transfer arrangements - Set tasks and route cases to nurses or coordinators as required Escalation & Awareness - Recognise urgent or high-risk situations and follow escalation protocols - Transfer calls to clinical teams where appropriate (e.g. overseas admissions) What We’re Looking For Essential - Fluent spoken and written English - Minimum of 1 year’s experience in a busy contact centre or customer service environment - Confident communicator with a calm, professional approach to a diverse, global caller base - Strong attention to detail with a focus on capturing accurate case data - Confident using multiple systems simultaneously while handling live calls Desirable - Good general office skills and keyboard proficiency - Working knowledge of Microsoft Word and Outlook - Ability to work well under pressure within a close-knit team - Strong organisational skills and ability to prioritise workload - Awareness of when situations need rapid escalation - Additional language skills are highly desirable Why Join Us? - Hybrid or fully remote working (UK-based) - Structured entry-level role with clear progression opportunities - Exposure to international medical and travel assistance operations - Supportive, team-focused culture with a strong service ethos - Meaningful work helping people when they need it most Working Pattern - 37.5 hours per week, worked on a rotational shift basis - Includes weekends (average 1 in 3) and UK bank holidays If you’re passionate about customer service, thrive in fast-paced environments, and want to build a career where your work genuinely makes a difference, we’d love to hear from you. Apply now and start your journey in assistance operations. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As part of our Federal Healthcare Solution Consulting team, you’ll help federal agencies transform how they serve citizens, employees, and mission partners. By combining deep technical expertise with a passion for innovation, you’ll guide our customers on how ServiceNow’s AI-powered platform can streamline workflows, improve operational efficiency, and enhance mission outcomes across the Veterans Administration (VA). You’ll collaborate closely with Sales, Solution Consulting, Specialist Teams, Product Management, Customer Excellence Teams, and Executive Leadership to shape strategy, drive revenue growth, and help our customers modernize the way they work — one workflow at a time. This is a hands-on technical pre-sales role, ideal for a creative problem solver who can translate complex needs into compelling, outcome-driven solutions that demonstrate the power of the Now Platform. What You’ll Get to Do The Advisory Solution Consultant – Federal Healthcare serves as a trusted advisor to our customers, leveraging deep solution expertise and mission understanding to help agencies modernize service delivery and accelerate digital transformation. · Serve as a technical and domain expert on ServiceNow solutions across our entire suite of solutions supporting a federal healthcare–focused territory – the VA · Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align ServiceNow capabilities to measurable outcomes · Design and deliver tailored product demonstrations and value stories that showcase ServiceNow’s differentiated impact across AI, automation, and workflow optimization · Collaborate with Sales, Product Management, and Partners to develop solution strategies and drive successful pursuits · Translate customer needs into actionable insights and provide feedback to Product Management to influence future product enhancements · Contribute to team growth by sharing best practices, reusable assets, and lessons learned across the Solution Consulting community · Stay informed on federal modernization initiatives, competitive trends, and emerging technologies in AI, analytics, and workflow automation · Represent ServiceNow at industry events, user groups, and executive briefings, helping position the platform as the strategic foundation for government modernization - Identify, lead and contribute to the creation of best practices, white papers, workshops, etc Qualifications To be successful in this role you have: · 7+ years of pre-sales solution consulting or sales engineering experience, ideally within the Federal or Public Sector (working with the VA is a plus) · Strong understanding of the ServiceNow Platform or equivalent experience with cloud-based workflow solutions · Experience working collaboratively across Sales, Solution Consulting, Customer Service, Product, Marketing, Partners, and Professional Services to deliver unified customer outcomes · Expertise in territory management, pipeline strategy, and opportunity execution · Excellent communication and storytelling skills, with the ability to engage both executive and technical audiences · Knowledge of federal mission areas such as HR modernization, shared services, workforce optimization, IT service delivery, or healthcare operations · Passion for innovation, AI, and transforming how the federal government serves citizens and employees · Ability and willingness to travel as required Why You’ll Love This Role · You’ll be part of a mission-driven team helping Tribal Nations and Indian Health Services modernize how they operate, serve, and innovate. At ServiceNow, we believe the future of Tribes and Federal Healthcare is Now — and you’ll be helping build it every day. TR21 For positions in this location, we offer a base pay of $149,175 - $246,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• As a Testing Proctor you will receive training and administer Louisiana State assessments to Southern University Laboratory School students at various testing sites in Louisiana. • Attend/complete required online training sessions and/or Test Administrator meetings • Read the State and School Test Administration Manual and Test Administrator Directions for all tests you will administer • Travel to test sites within assigned route • Set up tables, chairs, and computer lab • Maintain and confirm that all equipment is up to date and in working order • Sign students into the test site • Read Test scripts and follow all Louisiana State Test Security policies and procedures • Actively monitor students while they are completing assessments (use of personal electronic devices is prohibited during student testing)

Description The Division of Humanities and Fine Arts at Keuka College seeks adjunct instructors to teach courses in Spanish and Latin American culture, including literature, either in person or online. We value quality in teaching, and we thus seek enthusiastic faculty who enjoy working closely with an undergraduate population. A Master’s degree in Spanish or a relevant field is required; doctorate preferred. College teaching experience required. Keuka College has a strong commitment to principles of diversity and encourages applications from groups underrepresented in higher education. Keuka College is an Equal Opportunity Employer committed to a diverse and inclusive workforce. AA/EOE Specific Responsibilities: - Instruct introductory- or mid-level courses in Spanish and Latin American culture and literature; - Plan course instruction based upon approved syllabus, goals, and objectives; - Design, administer, and grade essays, examinations, and applicable projects to accurately assess achievement of course objectives as identified in the syllabus; - Provide clear documentation of student progress through regular and frequent feedback, academic warnings, and midterm progress reports as necessary; - Create an inclusive classroom environment conducive to culture and language learning, which actively engages students; - Contribute to program and General Education assessment of student learning outcomes based on signature assignments in courses; - Maintain regular office and language lab hours to meet one-on-one with students; - Assist with extracurricular cultural programs as needed to complement classroom learning; - Work with the program faculty to ensure instructional quality and program quality; - Adhere to College policies and procedures. Physical Requirements: - Some evening and weekend hours may be required. Requirements Minimum Qualifications: - A Master’s degree in Spanish Language/Literature or a relevant field is required; doctorate preferred; - Native or near-native fluency and advanced level of proficiency (C1 or higher) in Spanish and English; - Broad knowledge of worldwide Hispanic cultures and Spanish as a Global Language; - Demonstrated excellence in college-level language teaching; - Demonstrated proficiency using computer applications, online resources, and other technologies for the classroom; - Demonstrated excellence teaching language online using Moodle or a similar Learning Management System. About Keuka College: Keuka College, founded in 1890, is a liberal arts-based, private, four-year college in the heart of New York’s Finger Lakes. The College offers small classes augmented by its trademark Field Period® program – an annual, 140-hour experiential learning internship. Graduates leave with significant, real-world experience because of this immersion in experiential learning – long the cornerstone of a Keuka College education. The College’s 290-acre campus hosts just under 1,000 students, approximately 220 employees, and more than 5,000 summer conference guests. It is the largest private employer in Yates County, where its annual regional economic impact is more than $110 million. With a home campus on the shore of Keuka Lake, satellite classes throughout New York, and international programs in China and Vietnam, Keuka College carries on the original mission of its founder, the Rev. Dr. George Harvey Ball, to educate young students and adult learners “to bring strength to our nation and to help humanity.” The College is an equal opportunity provider and employer. Keuka College is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. In accordance with the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential.