• Manage supplier/client interactions to ensure that profit and margin goals for this solution are met • Develop and execute on plans to drive growth in this solution and ensure that profit and margin goals are met • Establish and maintain strong working relationships with Supplier Development Executives for assigned categories • Build a high-quality, trusted relationship with suppliers • Identify and resolve supplier and client issues to strengthen relationships • Manage relationships with installations and execute and monitor purchase order requests • Support the invoicing, payment, and order documentation processes • Participate in continuous improvement efforts for this solution • Occasionally represents the Installation Support team at assigned internal meetings

• Configure contracted pricing, billing terms, and service parameters within internal systems to ensure accurate invoicing and ordering functionality • Translate contract language (fee schedules, terms, amendments) into system configurations and updates • Support implementation of new clients and providers by setting up and maintaining accurate system data • Maintain and update provider, client, and equipment catalog data to reflect current offerings and contract terms • Partner cross-functionally with Contracting, Implementation, Billing, and Client Services teams to resolve issues and ensure alignment • Perform ongoing system audits and quality checks to ensure 100% accuracy in configuration work • Serve as a resource for troubleshooting configuration issues and improving system processes

• Own the hotel sourcing process from client kickoff, to RFPs, through signed contracts, including negotiating contract terms and clauses • Partner with event planners on sourcing needs for clients • Work with supply partners to ensure RFP accuracy to reduce sourcing errors, and reduce the overall time it takes us to complete the sourcing product platform-wide as a first issue priority • Regularly review the sourcing funnel and analyze needs, opportunities, and potential blockers • Demonstrate exceptional client obsession by consistently meeting or exceeding client expectations • Adapt to changing client requests with a positive attitude and a focus on finding solutions • Own process improvement and documentation for best practices to ensure the team is set up for success • Establish an ongoing feedback loop with the partnerships team on hotel performance

• Configure contracted pricing, billing terms, and service parameters within internal systems to ensure accurate invoicing and ordering functionality • Translate contract language (fee schedules, terms, amendments) into system configurations and updates • Support implementation of new clients and providers by setting up and maintaining accurate system data • Maintain and update provider, client, and equipment catalog data to reflect current offerings and contract terms • Partner cross-functionally with Contracting, Implementation, Billing, and Client Services teams to resolve issues and ensure alignment • Perform ongoing system audits and quality checks to ensure 100% accuracy in configuration work • Serve as a resource for troubleshooting configuration issues and improving system processes