Description Salary: $90,000 - $96,000/year Duties and Responsibilities - Provide technical support of Cornerstone OnDemand Performance, Learning, Recruiting, Applicant Tracking and Reporting 2.0 for the US House of Representatives as a member of the Enterprise Architecture team. - Work with stakeholders to evaluate and leverage existing and new functionality within Cornerstone to increase the benefits of the application for the House. - Work with business partners to prepare for Cornerstone quarterly releases and consult on ways to best leverage existing and upcoming system functionality to optimize the user and administrator experience. - Perform system troubleshooting and issue escalation/support tickets with the vendor. - Perform daily user management including the reconciliation of new pending users and quality assurance preparation of daily user and position files. - Create and perform data upload and migration tasks for performance migration and requisition posting. Requirements - Bachelor’s degree in Computer Science, Graphic Design, Web Design, or a related field is highly desirable; in place of a bachelor’s degree, equivalent work experience will be strongly considered. - Ability to assess verbal and written requirements from customers and transform them into interactive designs and project artifacts. - Ability to design website themes on the Drupal 10/11 platform. - Excellent HTML/SCSS/SASS skills; ability to plan and design responsive sites for multiple viewports. - Experience with CMS/publishing platforms such as Drupal. - Solid knowledge of Photoshop or Illustrator; skilled at converting layered design files into HTML/SASS or Drupal themes. - Understanding effective front-end development techniques and tools, such as JavaScript, PHP, HTML5, and SASS. - Understanding of the version control system Git. - Understanding the basics of 508 compliance. - Adept at multi-tasking in a fast-paced, high-profile environment. - Ability to evolve skill sets and quickly adopt innovative technologies. - Equally comfortable working on a project team as well as independently. - Organization and attention to detail; professional communication (written and verbal) abilities. Clearance Requirement: Ability to obtain and maintain a Public Trust. The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements. Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance. Available employee benefits include: - 3 weeks of Personal Leave your first year - 11 paid Holidays each year - 5 days of Flexible Time Off each year - 401(k) company match at 50% up to 10% of your salary - Medical, Dental and Vision Insurance - Life and Disability Insurance - Public Transportation Subsidies - Certifications and Training Allowance - $2,500/year! Why Join Gunnison? - Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation. - Quality is our top priority. - Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer. - There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow. - We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding. - We hire for careers at Gunnison, not to fill a position. Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time. In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects. By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could, the company has thrived for over 25 years.

• Coordinate with the sales team to support transaction workflows from initiation through close, ensuring every detail is tracked, verified, and completed on time. • Process and accept incoming purchases into our inventory system, maintaining data integrity across records. • Schedule and update deliveries and inventory in coordination with relevant teams, flagging discrepancies and resolving issues proactively. • Partner with finance to prepare, track, and reconcile invoices, ensuring accuracy and timely processing. • Support proposal development by producing polished, well-organized documents that represent ClimeCo's brand and capabilities effectively. • Assist with responses to requests for proposals (RFPs), synthesizing information across teams to produce accurate and competitive submissions. • Compile and maintain sales and forecast reports that inform leadership decision-making. • Conduct market research to support the Product Team's positioning and deal strategy. • Manage and maintain data within our CRM and inventory platforms, ensuring records are current, clean, and audit-ready.

Case Administrator Salary: £24,800 – £26,000 per annum Location: UK-based | Hybrid or Fully Remote Hours: 37.5 hours per week (rotational shifts incl. weekends & bank holidays) About the Role We’re looking for a Case Administrator to join our growing Operations team and become the first point of contact for members, medical providers, and partners seeking medical or travel-related assistance. This is an ideal entry-level opportunity for someone with contact centre experience who is looking to build a career within an international assistance or medical services environment. You’ll receive hands-on exposure to real-life cases and gain the skills needed to progress into Case Coordination and other operational roles. You’ll play a vital role in ensuring callers receive prompt, accurate, and compassionate support—often during stressful or urgent situations. What You’ll Be Doing Inbound Assistance & Call Handling (Primary Focus) - Answer inbound calls from members, providers, hospitals, and partners - Follow scripted intake questions and client-specific prompts - Identify the reason for each call and route it to the appropriate team (Medical, Assistance, Transport, Pre-certification) Case Intake & Administration - Collect essential information including member details, location, symptoms, admission or travel details - Create and maintain accurate case records within the case management system - Complete basic medical intake where required (diagnosis, admission details, facility information) Eligibility & Documentation Support - Assist with eligibility verification using internal systems and resources - Manage the 24/7 inbox: upload emails and documents, apply correct case tags - Contact General Practitioners to obtain past medical history when needed - Accurately record all call notes and actions taken Case Support & Team Collaboration - Support Case Managers by: - Chasing hospitals, GPs, and insured members for documentation - Placing guarantee of payment requests with providers - Assisting with accommodation or road transfer arrangements - Set tasks and route cases to nurses or coordinators as required Escalation & Awareness - Recognise urgent or high-risk situations and follow escalation protocols - Transfer calls to clinical teams where appropriate (e.g. overseas admissions) What We’re Looking For Essential - Fluent spoken and written English - Minimum of 1 year’s experience in a busy contact centre or customer service environment - Confident communicator with a calm, professional approach to a diverse, global caller base - Strong attention to detail with a focus on capturing accurate case data - Confident using multiple systems simultaneously while handling live calls Desirable - Good general office skills and keyboard proficiency - Working knowledge of Microsoft Word and Outlook - Ability to work well under pressure within a close-knit team - Strong organisational skills and ability to prioritise workload - Awareness of when situations need rapid escalation - Additional language skills are highly desirable Why Join Us? - Hybrid or fully remote working (UK-based) - Structured entry-level role with clear progression opportunities - Exposure to international medical and travel assistance operations - Supportive, team-focused culture with a strong service ethos - Meaningful work helping people when they need it most Working Pattern - 37.5 hours per week, worked on a rotational shift basis - Includes weekends (average 1 in 3) and UK bank holidays If you’re passionate about customer service, thrive in fast-paced environments, and want to build a career where your work genuinely makes a difference, we’d love to hear from you. Apply now and start your journey in assistance operations. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As part of our Federal Healthcare Solution Consulting team, you’ll help federal agencies transform how they serve citizens, employees, and mission partners. By combining deep technical expertise with a passion for innovation, you’ll guide our customers on how ServiceNow’s AI-powered platform can streamline workflows, improve operational efficiency, and enhance mission outcomes across the Veterans Administration (VA). You’ll collaborate closely with Sales, Solution Consulting, Specialist Teams, Product Management, Customer Excellence Teams, and Executive Leadership to shape strategy, drive revenue growth, and help our customers modernize the way they work — one workflow at a time. This is a hands-on technical pre-sales role, ideal for a creative problem solver who can translate complex needs into compelling, outcome-driven solutions that demonstrate the power of the Now Platform. What You’ll Get to Do The Advisory Solution Consultant – Federal Healthcare serves as a trusted advisor to our customers, leveraging deep solution expertise and mission understanding to help agencies modernize service delivery and accelerate digital transformation. · Serve as a technical and domain expert on ServiceNow solutions across our entire suite of solutions supporting a federal healthcare–focused territory – the VA · Lead discovery workshops to understand agency goals, uncover mission and operational challenges, and align ServiceNow capabilities to measurable outcomes · Design and deliver tailored product demonstrations and value stories that showcase ServiceNow’s differentiated impact across AI, automation, and workflow optimization · Collaborate with Sales, Product Management, and Partners to develop solution strategies and drive successful pursuits · Translate customer needs into actionable insights and provide feedback to Product Management to influence future product enhancements · Contribute to team growth by sharing best practices, reusable assets, and lessons learned across the Solution Consulting community · Stay informed on federal modernization initiatives, competitive trends, and emerging technologies in AI, analytics, and workflow automation · Represent ServiceNow at industry events, user groups, and executive briefings, helping position the platform as the strategic foundation for government modernization - Identify, lead and contribute to the creation of best practices, white papers, workshops, etc Qualifications To be successful in this role you have: · 7+ years of pre-sales solution consulting or sales engineering experience, ideally within the Federal or Public Sector (working with the VA is a plus) · Strong understanding of the ServiceNow Platform or equivalent experience with cloud-based workflow solutions · Experience working collaboratively across Sales, Solution Consulting, Customer Service, Product, Marketing, Partners, and Professional Services to deliver unified customer outcomes · Expertise in territory management, pipeline strategy, and opportunity execution · Excellent communication and storytelling skills, with the ability to engage both executive and technical audiences · Knowledge of federal mission areas such as HR modernization, shared services, workforce optimization, IT service delivery, or healthcare operations · Passion for innovation, AI, and transforming how the federal government serves citizens and employees · Ability and willingness to travel as required Why You’ll Love This Role · You’ll be part of a mission-driven team helping Tribal Nations and Indian Health Services modernize how they operate, serve, and innovate. At ServiceNow, we believe the future of Tribes and Federal Healthcare is Now — and you’ll be helping build it every day. TR21 For positions in this location, we offer a base pay of $149,175 - $246,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote