• Effectively manage inbound calls and provide accurate, timely resolution to non-clinical inquiries in accordance with established policies, procedures, and workflows. • Communicate clearly and professionally with community members, internal team members, and other internal and external stakeholders. • Identify, troubleshoot, and implement solutions to resolve complex member issues. • Utilize a one-call resolution approach whenever possible, collaborating with or escalating issues to Market Operations or other functional teams as needed. • Navigate and utilize multiple systems and platforms, including but not limited to G-Suite, Salesforce, Vonage, Athena, Monday, OpsHub, and related tools. • Work independently while also contributing effectively as part of a remote, team-based environment. • Maintain the ability to multitask efficiently in a fast-paced, high-volume setting. • Ensure reliable, secure internet access and maintain a secure, reasonably quiet work-from-home environment. • Complete additional administrative or operational duties as assigned.

• Respond to patient inquiries received via hospital website • Ensure timely and accurate handling to all electronic communications. • Assist patients in resolving any concerns or questions related to hospital services. • Maintain a compassionate and professional demeanor in all patient interactions. • Document all electronic interactions in the hospital’s CRM system or relevant databases. • Maintain patient confidentiality in accordance with HIPAA regulations.

Rockstar is recruiting for an innovative company that launched in 2023 with a drinks fridge that reimagines drinks storage as high-end furniture, powered by an AI Sight System that allows users to see inside from their phone. This company's collectible colors have sold out multiple times and it has been featured by major publications. The team is expanding beyond drinks fridges to build appliances that make everyday moments warmer. About the Company The company launched in 2023 with a drinks fridge that reimagines drinks storage as high-end furniture, powered by an AI Sight System that lets users see inside from their phone. Its collectible colors have sold out 7+ times. It has been featured by Dwell, The Wall Street Journal, Food & Wine, Men’s Journal, TIME, and more. The company is expanding beyond drinks fridges to build appliances that make everyday moments warmer. The Opportunity The candidate will own what it feels like to be a customer—end to end. From the moment someone orders to the moment their fridge is stocked and humming. The candidate will be the voice of the customer inside the company—making sure the company is not just meeting expectations, but exceeding them in ways people remember. This role sits across CX, delivery, inventory, and retail. The candidate will bring order to a system with a lot of moving pieces, raise the bar on service, and use data (and AI) to make things faster, smoother, and more reliable. The candidate will own CSAT, time to delivery, delivery satisfaction, and cost per delivery. This role reports into the COO. What You’ll Do Customer Experience (CX) The candidate will make sure every interaction feels sharp, fast, and thoughtful. They will set the standard, then build the systems to hit it—clear dashboards, tight QC, and real visibility into what’s actually happening. They will be constantly improving the customer experience. They will spot friction early, simplify workflows, and build automations. They will choose the right tools, and work closely with Product, Ops, and Engineering to roll out changes that customers notice. And they will not lose the magic. They will look for ways to impress and surprise people—in small, memorable ways—and turn every interaction into something customers rave about. Delivery Operations The company's delivery partners are an extension of the brand, and the candidate will equip them up to be incredible brand ambassadors. They will hold them to set a high bar of proactive communications, reliable delivery and professionalism in homes. When something breaks, they will roll their sleeves up with them to fix it. Inventory, Stocking & Warehousing The candidate will make sure the right product is in the right place at the right time. They will work with Product and Finance on where inventory should go, optimizing for speed and cost and availability. They will keep everyone aligned on launch timelines and out of stock risks so the company never overpromises to the customer. Retail Operations The candidate will keep things running smoothly across retail. They will be the first call for merchandising and operations teams, always thinking through ways to improve in-store experiences: from nailing the operational details like delivery SLAs and inventory syncs, to supporting promotions and opportunities to activate marketing together. Who You Are 4+ years of work experience in CX, operations, or logistics at a high growth physical goods business The candidate has owned real metrics (CX, fulfillment, or both) and has a proven track record of obsessively improving the company’s voice and customer value proposition every single day. Experience managing 3PLs and external partners The candidate is comfortable in the data. They build dashboards and use them to drive decisions The candidate has evaluated and rolled out tools across CX or operations, and knows the difference between what sounds good and what actually works. The candidate communicates clearly and brings people along. They can align teams, cut through noise, and get things done. The candidate is scrappy and pragmatic. They move fast, focus on what matters, and don’t overcomplicate things. Compensation Base salary: $120,000–$150,000, depending on experience and location. Includes equity, health benefits, unlimited PTO, and a fully stocked fridge.

PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members. Our principles are Care, Show it, Prove it, and we’ve been proving it through our actions since 2018. We are on a mission to change the world – one room at a time. Join us! Learn more about PadSplit here The Role We Need: PadSplit is hiring a Host Support Advocate to serve as a critical problem-solver and trusted partner to our hosts as the business scales. This role exists to navigate complex, often ambiguous situations that require thoughtful investigation, sound judgment, and balanced decision-making to ensure fair, accurate, and empathetic outcomes for all parties involved. The Person We Are Looking For: We are looking for a resilient, analytical, and empathetic professional who excels in client-facing environments that require strong listening skills and critical thinking. The ideal candidate brings experience from Customer Success, Client Services, Project Management, or a similar field and is comfortable operating as both a problem solver and mediator in emotionally charged or unclear situations. Here’s What You’ll Do Day-To-Day: - Case Investigation: Gather, assess, and reconcile information from multiple parties to fully understand complex host and member situations. - Host Advocacy: Serve as a knowledgeable and trusted point of contact for hosts navigating policies, financial questions, and operational challenges. - Solution Navigation: Evaluate nuanced scenarios and recommend fair, policy-aligned resolutions rather than one-size-fits-all answers. - Policy Interpretation: Apply PadSplit policies thoughtfully, explaining both the “what” and the “why” in a clear, confident manner. - Conflict De-Escalation: Manage emotionally charged conversations with empathy, composure, and direct communication. - Cross-Functional Coordination: Partner with internal teams to resolve issues that span product, operations, compliance, or payments. - Feedback Analysis: Identify patterns in host concerns and share insights that inform process, policy, or product improvements. - Expectation Setting: Hold firm boundaries while maintaining respect, fairness, and professionalism with internal and external stakeholders. Here’s What You’ll Need To Be Successful: - Critical Thinking: Ability to analyze incomplete or conflicting information and arrive at sound, defensible decisions. - Investigative Mindset: Comfort digging into details, asking the right questions, and validating multiple perspectives. - Client Services Background: Experience in Customer Success, Project Management, Client Services, or a related field. - Emotional Resilience: Capacity to remain steady, composed, and professional when acting as a point of frustration or escalation. - Empathetic Directness: Skill in balancing compassion with clarity, especially when delivering difficult or unpopular outcomes. - Ambiguity Navigation: Proven success working without clear precedents while staying aligned with company principles and policies. - Strong Communication: Clear, confident written and verbal communication tailored to diverse audiences and situations. - Detail Orientation: High attention to accuracy, documentation, and follow-through in high-stakes support scenarios. Compensation, Benefits, and Perks: - Fully remote position - we swear! - Competitive compensation package including an equity incentive plan - National medical, dental, and vision healthcare plans - Company provided life insurance policy - Optional accidental insurances, FSA, and DCFSA benefits - Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays - 401(k) plan - Twelve (12) weeks of paid time off for both birth and non-birth parents - The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis The Interview Process: - Your application will be reviewed for possible next steps by the Hiring Manager. - If you meet eligibility requirements, the next step would be a video screen with a member of the PeopleOps team for about thirty (30) minutes. - If warranted, the next step would be a video interview with our Host Support Team Lead at PadSplit for one (1) hour. For this interview, the candidate would execute a live writing assessment. - If warranted, the next step would be a video interview with our Host Support Manager for thirty (30) minutes. For this interview, we will assess your overall fit with a set of logical questions. - If warranted, then we move to offer! $55,000 - $60,000 a year Compensation is based on the role's scope, national market benchmarks, the person's expertise and experience, and the impact of their contributions to our business goals. Notice to Applicants: PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.