PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members. Our principles are Care, Show it, Prove it, and we’ve been proving it through our actions since 2018. We are on a mission to change the world – one room at a time. Join us! Learn more about PadSplit here The Role We Need: PadSplit is hiring a Host Support Advocate to serve as a critical problem-solver and trusted partner to our hosts as the business scales. This role exists to navigate complex, often ambiguous situations that require thoughtful investigation, sound judgment, and balanced decision-making to ensure fair, accurate, and empathetic outcomes for all parties involved. The Person We Are Looking For: We are looking for a resilient, analytical, and empathetic professional who excels in client-facing environments that require strong listening skills and critical thinking. The ideal candidate brings experience from Customer Success, Client Services, Project Management, or a similar field and is comfortable operating as both a problem solver and mediator in emotionally charged or unclear situations. Here’s What You’ll Do Day-To-Day: - Case Investigation: Gather, assess, and reconcile information from multiple parties to fully understand complex host and member situations. - Host Advocacy: Serve as a knowledgeable and trusted point of contact for hosts navigating policies, financial questions, and operational challenges. - Solution Navigation: Evaluate nuanced scenarios and recommend fair, policy-aligned resolutions rather than one-size-fits-all answers. - Policy Interpretation: Apply PadSplit policies thoughtfully, explaining both the “what” and the “why” in a clear, confident manner. - Conflict De-Escalation: Manage emotionally charged conversations with empathy, composure, and direct communication. - Cross-Functional Coordination: Partner with internal teams to resolve issues that span product, operations, compliance, or payments. - Feedback Analysis: Identify patterns in host concerns and share insights that inform process, policy, or product improvements. - Expectation Setting: Hold firm boundaries while maintaining respect, fairness, and professionalism with internal and external stakeholders. Here’s What You’ll Need To Be Successful: - Critical Thinking: Ability to analyze incomplete or conflicting information and arrive at sound, defensible decisions. - Investigative Mindset: Comfort digging into details, asking the right questions, and validating multiple perspectives. - Client Services Background: Experience in Customer Success, Project Management, Client Services, or a related field. - Emotional Resilience: Capacity to remain steady, composed, and professional when acting as a point of frustration or escalation. - Empathetic Directness: Skill in balancing compassion with clarity, especially when delivering difficult or unpopular outcomes. - Ambiguity Navigation: Proven success working without clear precedents while staying aligned with company principles and policies. - Strong Communication: Clear, confident written and verbal communication tailored to diverse audiences and situations. - Detail Orientation: High attention to accuracy, documentation, and follow-through in high-stakes support scenarios. Compensation, Benefits, and Perks: - Fully remote position - we swear! - Competitive compensation package including an equity incentive plan - National medical, dental, and vision healthcare plans - Company provided life insurance policy - Optional accidental insurances, FSA, and DCFSA benefits - Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays - 401(k) plan - Twelve (12) weeks of paid time off for both birth and non-birth parents - The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis The Interview Process: - Your application will be reviewed for possible next steps by the Hiring Manager. - If you meet eligibility requirements, the next step would be a video screen with a member of the PeopleOps team for about thirty (30) minutes. - If warranted, the next step would be a video interview with our Host Support Team Lead at PadSplit for one (1) hour. For this interview, the candidate would execute a live writing assessment. - If warranted, the next step would be a video interview with our Host Support Manager for thirty (30) minutes. For this interview, we will assess your overall fit with a set of logical questions. - If warranted, then we move to offer! $55,000 - $60,000 a year Compensation is based on the role's scope, national market benchmarks, the person's expertise and experience, and the impact of their contributions to our business goals. Notice to Applicants: PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Triage & Care Coordination Specialist Overview We are seeking a compassionate and detail-oriented Triage & Care Coordination Specialist to support patients across Skilled Nursing Facility (SNF) and triage service lines. This role serves as a central communication hub between patients, providers, facilities, and interdisciplinary teams to ensure timely care coordination, improved patient outcomes, and seamless transitions of care. This is an excellent opportunity for someone who enjoys patient advocacy, problem solving, and working within value-based care environments while contributing to quality improvement initiatives. Key Responsibilities Patient Triage & Communication - Manage incoming patient and facility calls in a timely and professional manner - Document interactions accurately within the electronic health record (EHR) - Respond to voicemail, electronic, and fax communications within program turnaround standards - Escalate urgent clinical concerns to providers according to established protocols Care Coordination & Patient Advocacy - Serve as liaison between patients, providers, SNFs, hospitals, and community partners - Assist patients with navigating healthcare services and accessing resources - Support follow-up on orders, care plans, and provider recommendations - Identify barriers to care and promote patient self-management Quality & Operational Support - Track quality and program metrics using internal tools and dashboards - Help refine workflows to improve care transitions and reduce gaps in care - Participate in quality improvement and patient satisfaction initiatives Collaboration & Compliance - Participate in interdisciplinary meetings and case discussions - Maintain HIPAA compliance and regulatory documentation standards - Build professional relationships with internal teams and external partners Qualifications - 2+ years of healthcare, care coordination, or patient support experience - SNF, post-acute, managed care, or value-based care experience preferred - Strong communication and documentation skills - Ability to manage multiple priorities in a fast-paced environment - Bachelor’s degree preferred - Bilingual Spanish preferred Compensation & Benefits - Compensation: $20 – $30 per hour - Benefits: Medical, dental, vision, retirement, paid time off - Work Setting: Remote #MASC104

Job Description Summary GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team you will deliver clinical, technical and operational expertise by providing excellent adult education and training supporting the NM modality. As a clinical expert, you will be responsible for enhancing the customer experience by utilizing Customer Learning Journey wing to wing training process and implementing your modality subject matter expertise to level up customer’s education and training solutions. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. As a Nuclear Medicine Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team you will deliver clinical, technical and operational expertise by providing excellent adult education and training supporting the NM modality. As a clinical expert, you will be responsible for enhancing the customer experience by utilizing Customer Learning Journey wing to wing training process and implementing your modality subject matter expertise to level up customer’s education and training solutions. Provides expertise in analyzing technical learning needs for the services function, then designs and delivers training solutions. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance. Job Description Roles and Responsibilities - - Develop product, clinical, and software knowledge, skills, and competence within the NM modality. - Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment - Provides pre-sale product clinical evaluations and/or educational sessions to potential customers In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS). - Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions. - Drive realization of revenue thru execution of on-site or remote clinical education delivery Produce comprehensive, consistent and timely completion of documentation requirements pre through post training. - Provide ongoing post-installation training and support as needed over the lifecycle of the product. - Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings. - Develop product, clinical, and software knowledge, skills, and competence within the NM modality. - Provide ongoing post-installation training and support as needed over the lifecycle of the product. - Work integrally with associated teams to create, manage, coordinate and deliver training to internal and external partners and customers. - Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy. - In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. - Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. - A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members Required Qualifications - Minimum 3 years of imaging experience with at least 3 years of NM modality experience - ARRT or equivalent specific NM modality certification. - Comfortable in a clinical/patient environment. - Required to travel extensively 90+% (4-5 days per week including overnights and some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary. - Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps) - Ability to learn specialized industry specific software and provide digital education and training solutions - Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but not limited to, proof of immunization for mumps, measles and rubella(MMR) and hepatitis and drug testing /screening. - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired Characteristics - 10+ years clinical experience - 5+ years experience with GE NM modality. - Strong verbal communication. Able to communicate complex clinical content in an easy to understand manner. - Strong and effective teaching and presentation skills - Strong organizational skills to sustain in a dynamic environment. Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities. Possess stress tolerance. - Ability to support and contribute to strategy and innovation. Through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience. - Self-confident, service oriented, conscientious, assertive, persistent, achievement-oriented, flexible and a team player. - Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive. #LI-AD2 We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $105,840.00-$158,760.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is seeking a Customer Insights Delivery Principal to drive the intellectual and analytical foundation of our global Voice of Customer (VoC) practice. This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership. This customer-facing role sits at the intersection of research rigor and executive advisory. You will shape how we design research, how we interpret signals, and how we translate insight into strategic direction. Beyond individual engagements, you will help define and elevate the company’s market presence in the VoC space. This is an insight-to-impact leadership role, ideal for someone who loves understanding why customers feel and respond the way they do, and then what should change to make a positive impact on their experience. Location: Fully remote within US You are a good fit for this role if - You are deeply grounded in research and analytics and naturally elevate findings into strategic implications and action, particularly related to customer and employee experience. - You are comfortable advising senior leaders on what the data truly means and can create a compelling narrative to drive prioritization and action. - You enjoy supporting business development and customer value conversations, articulating research methodologies and insight value in ways that resonate with executive decision makers. - You thrive in ambiguity and enjoy structuring complex, multi-source inputs into coherent and inspirational narratives. - You balance rigor with pragmatism, and independence with collaboration. - You view thought leadership not as marketing content, but as an opportunity to share insight and expertise for the greater good of helping others achieve experience and business excellence. Key Responsibilities Insights to Impact - Lead synthesis across complex, multi-source datasets (quantitative, qualitative, operational, and behavioral), identifying experience drivers, systemic gaps, and root causes. - Translate findings into prioritized, motivational, outcome-driven recommendations tied to measurable business impact. - Ensure insights inform experience strategy, investment, roadmap prioritization and activation planning. - Elevate engagement-level findings into broader implications for customer and employee experience design. Thought Leadership & Executive Advisory - Craft executive-ready narratives and deliverables that clearly articulate what matters, why it matters, and what to do next. - Advise senior stakeholders on experience drivers, trade-offs, sequencing, and investment decisions. - Partner in defining and evolving key components of the VoC point of view (e.g., experience drivers, maturity frameworks, benchmarking models). - Identify cross-client patterns and codify them into reusable frameworks and intellectual capital. - Author and contribute to white papers, reports, conference abstracts, and speaking engagements. - Support executive briefings and industry conversations that position the practice as a credible authority. Practice Standards & Enablement - Lead research design and methodological approach across advisory engagements, ensuring alignment with the broader VoC strategy. - Design appropriate research methodologies (quantitative, qualitative, journey-based, benchmarking, maturity assessment) to achieve meaningful insights. - Ensure methodological rigor, data integrity, and credibility of findings. - Establish and evolve research and insight standards, templates, and quality controls across the VoC Practice. - Contribute to internal enablement through training, guidance, and peer review. - Mentor team members in research design, synthesis, and executive storytelling. Required Qualifications - Bachelor’s degree required; advanced degree preferred. - 8–10+ years of relevant experience in research, insights, VoC/CX, and professional services consulting roles. - Demonstrated ownership of research strategy and insight development (not solely execution). - Deep experience working with VoC and/or VoE data (quantitative and qualitative). - Demonstrated ability to convert complex analysis into executive-ready, business-impacting recommendations and deliver with confidence. - Experience contributing to or owning thought leadership, frameworks, or points of view. - Strong executive presence and presentation skills. Preferred Qualifications - Experience in B2B, SaaS, or advisory environments strongly preferred. - High degree of comfort navigating unstructured data, including formatting and restructuring for insights. - High emotional intelligence and ability to build credibility across disciplines. - Advanced proficiency with Microsoft Excel (e.g., pivot tables, complex formulas, data modeling) and familiarity with visualization or analytics tools (e.g., Power BI, Tableau, Qualtrics, Medallia, etc.). #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $163,100.00 - $286,900.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.