• Accountable for the proficient and proactive co-ordination of all necessary activities required to achieve timely site activations and maintenance tasks for any given site(s) across a single or multiple studies. • Act as site liaison and escalation point of contact; proactively resolving issues to ensure the site receives a positive customer experience. • Ensure CDP and Site Activation approval dates are forecast and planned accurately in ICON’s systems, documenting all risks to delivery with mitigations taken, as they occur. • Collect and collate site Critical Package Documents (CDPs) for review and approval prior to site activation in accordance all requirements, ensuring the highest quality, accuracy and completeness of site and country documentation is obtained in the TMF. • Expert knowledge of ICON SOPs/WPs, ICH/GCP and applicable country regulations/guidelines and ICON systems. • Work with key stakeholders to optimize performance and collaborate to ensure successful project outcomes. • Drive CDP and site activation timelines and ensure they are reflected accurately in ICON’s systems and are achieved; proactively follow through for achievement to plan; provide risk assessment and contingency plans at a site level, to mitigate impact if forecasted timelines are at risk; escalate issues as soon as identified. • Ensure timely submission of protocol and study documents/safety reports for local ethics/IRB approval according to local requirements. • Provide support, with the preparation and supply of site documentation required for regulatory submissions. • Accurate site and country adaptation and customizations of Patient Informed Consents. • Develop and update training documentation and conduct group trainings in the assigned areas of expertise.

• Analyze and monitor provider cost reports on an ongoing basis to educate and improve providers’ cost and quality performance • Maintain network participation by providing aid to dentists and dental office managers to improve their awareness of all available benefit programs • Educate providers by instructing and advising of the comprehensive policies and procedures involving all phases of the corporation’s benefits and contracts through office visits and communication over the phone and email • Promote dentist adoption of technology solutions by promoting Web applications and increasing the volume of electronic claims • Negotiate special deals to maintain compliance and increase access in weak networks • Seek continuous improvements by recommending changes in internal methods and procedures to Quality Assurance process • Facilitate Oral Health presentations to various educational institutions and organizations • Assist provider offices in filing their claims electronically • Serve as a partner with dental offices by answering remittance, payment, benefit, claims, and eligibility questions when necessary • Follow up with all termination letters submitted • Represent clients and company at trade shows, health fairs, audits, dental summits, etc. • Maintain and submit all required reports • Assist in resolving elevated complaints and issues for clients, members and providers • Obtain letters of recommendation from providers • Develop complete understanding of the Office Reference Manuals • Develop and continually improve personalized presentations of company benefit programs • Recruit participating and non-participating providers to higher level of participation for all applicable market LOBs • Manage CAP office performance • Provide recommended solutions to market related issues • Organize and present information to providers and their staff by speaking before various provider organizations and representing the corporation in dental related activities • Assist in problem resolution by identifying improvement opportunities, evaluating feasibility of programs and presenting recommendations when appropriate • Develop and implement approaches by working with dentists and their office staff to improve the quality of information exchanged between the company and dental offices • Resolve difficult claims issues in a timely manner by working with the appropriate internal resources to research and resolve such issues • Increase access for members by strengthening and expanding existing network • Help to maintain a secondary network

• Lead the delivery of Total Rewards strategies across the Americas, supporting business and platform priorities for the U.S. and Costa Rica (5,000+ employees). • Act as a senior advisor to HRBPs and business leaders, providing expert guidance on compensation strategy, pay decisions, and complex employee scenarios. • Ensure reward programs are competitive, compliant, and aligned with both global frameworks and local market needs. • Serve as the U.S. subject matter expert on compensation regulations, including pay transparency and evolving compliance requirements. • Partner with HR, Legal, and global Total Rewards teams to implement regulatory, policy, and program changes. • Support and lead key reward cycles, including compensation planning, market benchmarking, salary structure design, and job grading. • Drive understanding and adoption of Total Rewards programs through clear communication, training, and stakeholder engagement. • Collaborate closely with the Benefits team to ensure alignment across total rewards offerings and enhance overall employee experience. • Advise on compensation aspects of M&A, organizational changes, and business transformations. • Use data and analytics to inform decision-making, identify trends, and recommend solutions that improve attraction, retention, and engagement.

• You own the customer journey. • You will create, drive, and continuously improve bespoke brand protection strategies. • You will lead quarterly business reviews and regular strategy sessions. • You are the bridge between the client and our internal operations team. • You’ll handle difficult conversations and high-pressure client escalations with poise. • Stay ahead of the curve on IP laws, counterfeiting trends, and emerging tech.