Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Envysion, a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries. Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage. Job Description The mission of Envysion’s Customer Success department is to build meaningful relationships and act as a trusted strategic partner for customers, empowering their success and helping them drive valuable outcomes through the utilization of Envysion’s products and services Serving as a strategic, data-driven partner to your customers, you will focus on forming and growing long term partnerships. Leveraging tools like Salesforce, Outreach, and generative AI, you will design strategies for utilization, adoption, and ROI, collaborating with the account team to ensure customers meet their core business objectives. You will advocate for the customer, drive industry best practices, and maximize platform value to secure successful, long-term partnerships and expand Envysion’s footprint. Scope of Responsibilities and Expectations - Develop and implement collaborative expansion strategies to drive customer adoption, revenue growth, and proactively identify upsell opportunities. - Champion user proficiency by delivering initial training and ongoing learning experiences. - Propel brand and account growth by managing the end-to-end process for hardware refreshes and upgrades and strategically leveraging renewal price uplifts to maximize contract value. - Collaborate closely with internal stakeholders, disseminating crucial customer information and proactively managing/resolving issues through the appropriate internal and external channels, including formal escalation. - Working closely with the account team, manage the preparation for and lead/conduct virtual and in-person Business Reviews with key accounts. - Champion the Voice of the Customer by synthesizing customer views, requirements, and data-driven insights for internal teams to influence company strategy - Effectively manage customer abrasion and churn risk to maximize account retention. - Foster excellence in customer success, driving high customer satisfaction (e.g., Net Promoter Score), by effectively communicating performance metrics and progress toward customers’ core business objectives to ensure shared understanding and accountability. Desired Background/Knowledge/Skills - Proven success managing a book of business exceeding $150,000 in monthly recurring revenue. - Prior work experience in a similar hybrid role including managing projects, timelines, customer relations, and contracts that demonstrates strong executive presence and presentation skills. - Highly organized with proven ability to manage time and priorities effectively, stay on-task with minimal supervision, and collaborate successfully with management and cross-functional teams. - Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs. - Proven potential for leadership. - Proficiency using customer relationship management software, (Salesforce strongly preferred) and the Google Suite of products. Location & Travel Requirements: - Ability to travel up to 25% of the time - Can live anywhere in the United States Target Base Salary Range: $72,500 - $77,500 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Accepting applications between March 2026 and May 2026 #LI-RO1 Basic Requirements - High School Diploma or equivalent - 2+ years of sales/customer service experience Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Date Posted: 2026-03-27Country: United States of AmericaLocation: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? We are looking for a Client Engagement Specialist, Key Account. This is a great opportunity to join the Otis Americas key accounts team and support one of our largest accounts. This role will work closely with the key account executives to provide support with meeting customer expectations. The successful candidate will be reliable and prioritizes the customer experience. Location: Flexible, this position can also be remote On a typical day you will: - Collaborate closely with key account managers to prioritize current customer needs. - Serve as a liaison with internal Otis departments and branches for billing, booking, and collections to ensure accurate processing. - Update customer reports as necessary, including testing updates and consultant requests. - Manage the proposal request process alongside key account managers. - Oversee the approval process for national/portfolio-level Certificates of Insurance (COIs) with the insurance department. - Support efforts for resigning and recapturing contracts. - Utilize electronic bid systems, such as Ariba, for resigning and recapturing RFPs when required. - Coordinate customer billing needs with web billing, finance, collections, and branches. - Work within customer-required systems for annual updates of COI, safety, and organizational information (e.g., MyCOI, Compliance Depot, Browz, Avetta). - Engage in daily operations using the NSA SharePoint tracker or other systems as required. - Act as a liaison between internal and external customers. - Troubleshoot incoming customer issues, specifically billable repair requests and general customer-specific needs. - Generate and update customer reports as necessary, including spend and KPI reports. - Perform an annual review and update of special handling rates What you will need to be successful - Proven track record of meeting deadlines and effectively prioritizing tasks. - Demonstrated excellence in customer service, consistently exceeding customer expectations. - Proven ability to work collaboratively with others, valuing diverse opinions and approaches. - Strong team collaboration skills and ability to thrive in a team environment. - Associate's degree required; Bachelor's degree preferred. - Proficiency in Excel, including experience with reporting, PivotTables, and charts. If you have these four (4) traits, you will love this role: - Accountability, you follow through on commitments and make sure others do the same - Action Oriented, readily takes action on challenges and displays a can-do attitude. - Communicates Effectively, effective in a variety of communication settings and provides timely and helpful information to others. - Customer Focused, you gain insight into customer needs and identify opportunities that benefit them We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

• Actively manage and develop a dedicated portfolio of ~40 Enterprise customer accounts—complex, high-touch trade services companies with sophisticated needs and diverse usage patterns. • Cultivate and maintain senior-level, trusted-advisor relationships (up to the C-Suite) with your customer base, ensuring a consistent, premium, and high-caliber experience. • Become an expert in your clients' businesses. Use strategic consultation to map their goals to our software's capabilities, regularly coaching them on best practices, and driving deep feature adoption. • Analyze user engagement data, service trends, and client performance metrics to uncover actionable insights. Translate this data into Executive Business Reviews (EBRs) that demonstrate clear ROI and strategic paths forward. • Proactively identify roadblocks and areas for operational improvement, solving complex customer challenges with strategic solutions that continually increase the product's long-term value. • Strategically mitigate churn risk by continuously monitoring customer health scores, usage trends, and satisfaction levels. Develop and execute comprehensive win-back or mitigation strategies for at-risk accounts. • Systematically organize and segment your accounts to identify and pursue qualified opportunities for up-selling and cross-selling new products and services within the customer base. • Serve as a subject matter expert and trusted resource for new hires and non-Enterprise Success Team members, sharing knowledge to elevate the entire department.

Senior Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metric and client goals. At Relo Metrics, the Customer Success team’s key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We understand our clients' businesses and establish relationships with key stakeholders across the client organization to earn trust as thought leaders. The Senior Customer Success Manager will be responsible for managing a portfolio of Enterprise and SMB clients, delivering strong client retention and upsell. Your strategic account management will enable product optimization and provide thought leadership and industry best practices. You have a strong passion for sports, previous hands-on account management experience, with a SaaS/data or Sports Sponsorship/Partnership background and thrives in a fast-paced environment. This person will orchestrate account success by partnering with Marketing, Product, Sales and Executive Leadership. Note that we are hiring this Sr. Customer Success Manager on the East Coast in the US, and are only open to the following states: Massachusetts, Connecticut, New York, New Jersey, Washington DC, Pennsylvania, Florida What you’ll be doing: - Deliver value to a portfolio of key rights holder, agency and brand clients by providing day-to-day account management and operational support that retains and grows client accounts - Develop strategic annual account plans that define the roadmap for client and Relo success; advocating for internal resources to help achieve that success - Detect, negotiate and close up-selling and renewals - Operate as the lead point of contact for assigned client accounts - Build strategic, strong and long-lasting client relationships as their trusted contact translating to retention and revenue growth; ensure we have strategic relationships mapped among executives. - Act as an industry thought leader, guiding clients in usage of our platform to serve their business needs and deliver ongoing value - Monitor client performance on the platform to share best practices and identify new business opportunities - Serve as a secondary contact for Support inquiries, collaborating with Data Ops team and Support as needed - Manage high impact requests or escalation action plans to completion - Identify and define internal management process and tool optimization that strengthen our ability to deliver to clients - Communicate within and across functions internally, reporting on the progress of initiatives and client activities with a focus on identifying product development or documentation opportunities - Create (with Marketing) and share client case studies that exemplify successful and unique use and performance of our platform - Manage and update CRM to ensure timely and proper data capture for company visibility, tools alignment, proactive account management and forecasting Requirements: - 4-7 years’ experience managing a book of business in recurring revenue including managing the renewal and/or upsell process. - Proven experience in growing and expanding revenue streams - Executive presence and ability to concisely articulate value to anyone, at any level within our customer base - Entrepreneurial mindset for business strategy and customer success - Excellent problem solving and analytical skills - continuously thinking “How can I make this better? How can we improve this?” - Strategic, proactive mindset and executional excellence - Experience with tools like Salesforce, Pendo, or a Customer Success tool - Customer Experience mindset - Travel experience and expectations to go in market 20% of the time At Relo, competitive base pay is a part of a total rewards package. The reasonable estimated base pay range for this role is from $80,000 - $95,000 annually plus a backend component tied to performance. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.