• Conducts initial and ongoing assessments to identify patient status and individual needs; promotes client self-determination • Assists in identifying appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source. • Utilizes appropriate resources and case management interventions to facilitate the case management plan and to allow for the individual’s optimum level of wellness and functional capability with quality cost-effective outcomes appropriate to health plan and workers’ compensation • Develops a specific case management plan in collaboration with the consumer and members of the health care team with periodic updates. • Identifies short term goals, long term goals, interventions to meet goals, resources to be utilized, timeframes for re-evaluations, and collaborative approaches to facilitate the case management plan • Executes and documents specific case management activities and/or interventions that will lead to accomplishing the goals set forth in the case management plan • Gathers sufficient information from all relevant sources and its documentation regarding the case management plan and its activities and/or services to enable the determination of the plan’s effectiveness • Evaluates at appropriate intervals, determining and documenting the case management plan’s effectiveness in reaching desired outcomes and goals with modifications, as appropriate • Measures and modifies the interventions to determine the outcomes of the case management involvement • Implements care plan by facilitating authorizations and referrals, as appropriate, within benefit structure, contractual agreements or jurisdictional regulations; utilizing nationally accepted evidence based criteria as guidelines for treatment protocols • Documents all contacts according to Best Practices, utilizing templates, as required • Notifies claims personnel regarding anticipated surgeries, benefit exceptions, and other significant events that may require special handling • Manages the disability durations proactively, utilizing nationally accepted evidence based criteria as guidelines for duration protocols in workers’ compensation and short term disability • Collaborates and communicates effectively with patients/injured workers, providers, client, employers, and internal team members • Performs triage intake functions with referrals and coordination of care needs specific to client instructions. • Performs leave administration and short term disability management according to regulations, policies, and plan documents

• Manage from one to three sites and be responsible for all on-ground activities relating to the operations and maintenance of the site. • Ensure compliance with up-to-date safety and electrical policies for the safety and wellbeing of staff and visitors. • Perform quality and safety inspections/audits on maintenance activities of field technicians. • Deliver updates regarding site maintenance activities, including planned and unplanned maintenance. • Identify and report critical issues in a timely manner to maximize uptime, allow for successful energy market operations, and ensure stakeholder contract compliance. • Support field O&M providers to assist with maintenance or complex repairs. • Oversee effective scheduling and coordination of maintenance and repair activities. • Support quick response to site communication and plant/equipment control failures with the trading team, remote operations, EMS supplier, and asset managers. • Provide technical support to onsite technicians and other vendors. • Ensure the creation of service work orders for corrective repairs, as needed, and the follow through of work to completion. • Ensure daily records are kept current to maintain regulatory compliance. • Ensure preventative maintenance activities are properly scheduled per the contractual obligations and seasonal restrictions. • Identify any additional services needed and ensure steps are taken to advance facility needs. • Identify and determine root cause(s) of underperforming systems with support from performance engineering and O&M field team. • Manage overtime work of field team, generally remaining within contracted services. • Coordinate all activities between the site management and O&M providers. • Ensure complete and timely filing of Warranty Claims as needed and manage warranty work to completion. • Travel up to 60% for in-field work, onsite supervision or to support other Field Managers as needed during planned or forced outages. • Coordinate monthly outage plan with internal and external stakeholders. • Ensure site safety to include pre-job JHAs and other relevant forms. • Coordinate with the Director of EHS on best practices and align on site safety requirements. • Ensure compliance with ERCOT Weatherization guidelines. • Coordinate with Asset Managers to ensure that all contractual commitments to key stakeholders and O&M contractors are upheld. • Ensure that any onsite work is within approved project budget. • This role is not expected to perform primarily hands on work, but rather to manage third parties who will perform maintenance and repairs.

• Oversee the development, execution, and optimization of media plans - ensuring it tells a cohesive and compelling story. • Analyze data and strategic input from clients and agency constituents to inform channel allocation recommendations • Effectively write and present recommendations and proactive POVs internally and externally • Meet with media partners to understand the media landscape and act as the channel expert for the team • Work with analytics partners to help clients prove out success of your plans • Collaborate with media specialists to ensure seamless activation of media campaigns • Lead Media Planners and Associates while reporting to a Media Director

Job Description Overview: - Ensure defects, issues and tickets are managed efficiently and systematically so product quality is maintained, risks are minimized, and releases stay on schedule. - Continuous and always acknowledge and highlight opportunities for (continuous) improvements in the way we work, how we communicate, how our tools work, how our products and services are defined / work / perceived. - Contribute to an open and inclusive environment where we support each other in the team, our colleagues, our customers and partners. Roles/Responsibilities: 1. Defect Lifecycle Management Own the end-to-end defect process (logging → triage → prioritization → resolution → closure). Ensure defects are clearly documented and reproducible. Monitor defect aging and resolution timelines. 2. Triage & Prioritization Lead or facilitate defect triage meetings. Classify defects by severity and priority. Align defect prioritization with business impact and release goals. 3. Reporting & Metrics Track defect trends (open vs. closed, severity distribution, leakage rates). Provide dashboards and quality reports to stakeholders. Highlight risks and recommend corrective actions. 4. Cross-Functional Coordination Collaborate with QA, development, product, and operations teams. Escalate critical defects that threaten release timelines. Ensure accountability for defect resolution. 5. Process Improvement Identify recurring defect patterns. Recommend preventive actions (root cause analysis, process changes). Improve testing and quality practices over time. Soft Skills: - Excellent written and oral communication skills. - Ability to work effectively in a fast-paced and ambiguous environment with strong judgment. - Proven people, problem-solving, innovation, analysis, collaboration, and escalation management skills. - Proactive approach to problem-solving, including gap analysis and implementation of corrective action plans. Preferred Experience: - Ability to balance quality, scope and timelines - Strong understanding of SDLC and QA processes - Analytical mindset with attention to detail - Excellent communication skills, both written and verbal, can explain technical concepts to non-technical audiences. - Strong problem-solving and analytical skills, with the ability to systematically analyze complex issues and identify root causes. - Customer-focused mindset with a dedication to delivering high-quality support and exceeding customer expectations. - Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and adapting to changing requirements. - Previous experience using a defect management tool (example: JIRA) is desired but not required. Benefits · Medical, Dental and Vision Coverage · Basic Life Insurance and AD&D · Short-Term and Long-Term Disability Insurance · Flexible Spending Account (FSA) · 401(k) with company match · Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays · Tuition Reimbursement Program · Employee Assistance Program (EAP) · Wellbeing Solutions Program KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where. For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at https://us.kddi.com/privacypolicy/.