• Accountable for vendor management and Cybersecurity procedures • Maintain compliance with regulatory and documentation requirements • Acts independently or as part of a team to provide knowledge and guidance • Analyzes security, clinical, business, and user needs

• Responsible for the end-to-end design, implementation, and optimization of data architecture and reporting solutions within a high-volume patient support environment • Focus on building scalable Tableau visualizations and Snowflake data models to track key performance indicators, conduct advanced forecasting, and provide root-cause diagnostics • Maintain reporting infrastructure and automate manual processes • Translate complex datasets into actionable operational insights to improve overall departmental efficiency and patient outcomes • Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs • Lead pilot reporting for new initiatives and drive process improvements

• Provision, migrate, and configure cloud environments (Azure, AWS, GCP, and OCI); • Configure backup, monitoring, and orchestration tools for cloud environments; • Automate infrastructure provisioning and management using Infrastructure as Code (IaC), particularly Terraform; • Work with orchestration technologies such as Kubernetes and Docker; • Apply and promote a DevOps culture across projects; • Create, review, and maintain technical documentation, procedures, and best practices; • Explore and test new technologies that contribute to continuous improvement of delivered services; • Ensure activities are executed within project scope and schedule, providing technical support to clients throughout all project phases; • Produce clear and concise technical documentation throughout the project lifecycle.

• Conduct research and analysis of the immigration requirements and processes • Liaise with local providers to complete immigration assessments • Complete right to work checks accurately and in accordance with government compliance requirements and internal quality standards • Assist with preparation of country overviews and process flows • Track case progress, proactively identify blockers, and take action to prevent missed deadlines or service failures • Maintain high-quality case documentation to support audit readiness, compliance, and first-time-right outcomes • Act as an intermediary between immigration clients,in-country specialists, and external immigration vendors to ensure clear communication and timely case progression