Role Description Clients at Charlie Health spend 90% of their treatment experience in our psycho-educational groups. These groups are facilitated by talented, dynamic group facilitators with various backgrounds and experiences. The Group Quality Supervisor oversees a team of 15 dedicated, passionate Mental Health Group Specialists. They are responsible for the productivity and performance of their teams with the goal of ensuring all clients have a positive, meaningful, and healing experience in groups. The Group Quality Supervisor has a master’s degree in mental health and is an independently licensed mental health professional. They have previous people management experience, having managed teams of more than 5 full-time equivalents previously. The ideal Group Quality Supervisor candidate is someone who is highly accountable and organized. They are empowered to continuously improve their team’s performance and use data to drive decision making. They are devoted to the Charlie Health mission and are flexible to meet the needs of their team and, most importantly, our clients. They are willing to go the extra mile to ensure each and every client has a positive group experience and strive to improve the quality of our program each and every day. This W2 position requires full-time, flexible availability to meet the needs of our clients. The Group Supervisor is expected to be present during peak group hours to provide support to Group Facilitators. The general hours for the role will be 9:00 am PST - 6:00 pm PST Monday through Friday with flexibility based on current needs of the role (i.e., evening groups and occasional Saturday groups). We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities - Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices. - Manage team of ~15 Mental Health Group Specialists, Crisis Specialists and others, including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication. - Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care. - Monitor team client satisfaction and audit scores and provide feedback to team members where appropriate. - Review groups data to inform strategic decision making about team performance and group dynamics. - Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health. - Facilitate groups as needed based on needed coverage. - Participate in routine leadership meetings and contribute to strategic decision making. - Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice. - Complete other duties as assigned by Clinical Leadership. Requirements - Master’s degree in mental health or related field required. - LCSW, LPC or LMHC in Oregon required. - Experience working with a wide range of ages, including children, teens, young adults, and adults clients. - Experience in conducting group treatment required. - Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 9:00 am PST - 6:00 pm PST and occasional Saturday coverage required. - Reliable WIFI connection required. - Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox—in addition to EMR and outcomes survey software on a daily basis required. - Licensed mental health professional required. - Experienced in a variety of modalities and feel confident integrating them into a relational treatment approach (DBT, CBT, TF-CBT, and MI) required. - Work authorized in the United States and native or bilingual English proficiency. - Must be located in Oregon. Benefits - Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.

Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery. Meet your radiology, cardiology, enterprise imaging needs – on your own terms – with Merge by Merative imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes. Merge’s Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration. Merge’s portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology. The Quality & Continuous Improvement (CI) Specialist leads the implementation, maintenance, and continuous improvement of Merge Healthcare’s Quality Management System (QMS) to enable successful delivery of the company’s medical imaging solutions. The Quality & CI Specialist is responsible for ensuring the ongoing efficiency and effectiveness of QMS processes, and for ensuring compliance with applicable regulations and industry standards. This role requires strong leadership and collaboration skills with the ability to influence change and drive operational excellence in support of Merge Healthcare’s quality objectives. This is a remote position and can be based in U.S OR Canada. Quality Management Systems (QMS) - Develop, implement, maintain, continually improve an efficient and effective Quality Management System (QMS) to meet the requirements of applicable regulations, standards, and industry best practices. - Implement key QMS processes such as Audit, CAPA, Change Control, Document Control, Training, and Supplier Management. - Proactively identify areas for improvement and implement corrective and preventive actions. - Facilitate root cause analysis and lead quality improvement initiatives to prevent recurrence of known issues. - Lead the planning and execution of internal audits and supplier audits, as required. - Prepare for and participate in external audits and inspections with Auditing Organizations and regulatory authorities, as necessary. - Provide training to cross-functional teams promote a culture of quality and create awareness of compliance across the organization. - Provide subject-matter expertise and advise cross-functional teams on the implementation of the QMS. Continuous Improvement (CI) - Plan, lead, and execute continuous improvement initiatives in collaboration with cross-functional teams. - Plan, implement, and deploy tools and technologies to support the implementation of efficient and effective processes. - Collaborate with key stakeholders to identify opportunities for improvement, analyze workflows, drive targeted improvements, enhance quality, and reduce waste. Core Competencies: - Strong problem-solving skills with a focus on practical solutions and continuous improvement. - Good organizational skills with the ability to handle multiple priorities and work well in a team environment. - Strong communication skills, including the ability to present information clearly and concisely. - Proven ability to collaborate effectively with cross-functional teams. Technical Skills, (if applicable): - Understanding of relevant standards, including ISO13485 and ISO14971 preferred. - Familiarity with regulatory requirements such as 21 CFR Part 820, SOR/98-282, and 2017/745 EU MDR is preferred. - Knowledge of Software as a Medical Device (SaMD) concepts and software development lifecycles is preferred. - Experience with quality management tools and software, such as MasterControl and Microsoft Visio for process mapping and diagramming. - Experience in applying Lean/Six Sigma tools preferred e.g., 5S, Value Stream Mapping, Kaizen, Pareto Charts, Root Cause Analysis (fishbone diagram, 5 Whys), and Lean principles such as waste reduction. Qualifications Required: Education Requirements: - Bachelor’s degree in Engineering, Science, Quality Management, or a related technical field, or equivalent education and experience. - Certification or formal training in Lean Manufacturing/Six Sigma is an asset. Experience - Minimum of 8 years of experience in quality management or related roles within the healthcare technology or life sciences industry. - Experience in leading or facilitating CI initiatives and applying a range of continuous improvement tools and techniques. Work Environment The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office environment, or remote work-from-home. - Travel: ~5% Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max : $102,835.20 - $154,252.80 (USD) Benefits The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process. - Remote first / work from home culture - Flexible vacation to help you rest, recharge, and connect with loved ones - Paid leave benefits - Health, dental, and vision insurance - 401k retirement savings plan - Infertility benefits - Tuition reimbursement, life insurance, EAP – and more! It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next GCCS Quality Monitor? Globe Life is looking for a GCCS Quality Monitor to join the team! In this role, you will be responsible for monitoring, training, and assisting in the development of all new GCCS Agents and will provide feedback for continuing education to current agents. Utilizing auditing techniques, this role will monitor and report the effectiveness of employee training to ensure that all Agents are properly equipped with the knowledge and tools necessary for their success. This person will stay informed on all new additions to our programs and changes within the company and/or department to aid in keeping the Agents up to date on all relevant information. This is a remote/work-from-home position. What You Will Do: - Assist in the creation and maintenance of all auditing processes for the QM Team and GCCS Agents. - Audit live and pre-recorded phone calls to identify training opportunities. - Meet with managers and supervisors regularly to aid in pinpointing areas of training needs and opportunities. - Meet with managers and supervisors regularly to stay informed about any changes in policies, procedures,regulations, business initiatives and/or technologies. - Assist in the creation and maintenance of all training materials for the GCCS Agents. - Assist in conducting in-depth training for employees in their orientation period as well as continuing education for current employees. - Conduct group and one-on-one coaching sessions as needed. - Participate in user testing of all new application systems before implementation in the GCCS environment. - May assist with taking/making calls as needed based on departmental call volumes. What You Can Bring: - High school diploma or equivalent. - 2+ years of prior GCCS experience and/or combination of experience and education. - Prior customer service experience. - Prior experience in an insurance setting a plus. - Must be familiar with the brands within the Globe Life And Accident Companies. - Excellent oral and written communication skills with the ability to write clear and concise instructions and - complete routine reports and correspondence. - Excellent organizational skills. - Proficient in MS Office and PC skills. - Strong knowledge of the technical platforms the GCCS Agents utilize. - Ability to speak effectively before groups of employees. - Ability to give honest and productive feedback. - Ability to function independently in a multi-task environment, as well as part of a team. - Strong planning and organizational skills. - Proven presentation/facilitation skills. Applicable To All Employees of Globe Life Family of Companies: - Reliable and predictable attendance of your assigned shift. - Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

• define and implement the overall testing strategy for SAP projects • ensure every business process is validated against defined requirements • lead risk management activities related to testing and quality assurance • utilize SAP Activate or Agile SAFe testing frameworks to drive testing processes • oversee the use of SAP ALM and Cloud ALM tools for test planning, execution, and reporting • collaborate with cross-functional teams to ensure comprehensive test coverage • identify and track defects to resolution • continuously improve testing methodologies and best practices