Hello! I am Alex, Head of Contract Management at Ashby. I am thrilled to be expanding our EMEA Contract Management team, as this function serves an important role in the success of our customers and the business. Having a Contract Management team at Ashby allows our Sales team to focus on supporting prospective buyers on their journey to becoming an Ashby customer and existing customers expanding further into the product, while simultaneously allowing our Customer Success team to focus on the growth and success of our existing customers. With this harmonious relationship across the internal teams, we are able to make renewal and contract conversations meaningful and relevant to the needs of our customers, providing a top tier experience with Ashby. About The Role As an Ashby Contract Manager for Startup accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers who are up to 100 employees. You will manage annual customer renewals, month-to-month customer subscriptions, contract questions, and will collaborate closely with a number of internal teams across Ashby’s largest customer segment. As a trusted guide to quickly growing and steady-state startups, you will need to secure early customer loyalty, guide non-recruiting personas through the renewal process, and provide hands-on assistance to customers. Attention to detail on a high volume of accounts will be essential, with an agile approach to secure continuing customers swiftly and solve for these smaller businesses creatively. With a focus on helping small startups begin to meaningfully grow their businesses, you will identify opportunities to support these businesses and identify high growth accounts. Your work as a Contract Manager directly impacts our broader business goals, with Ashby’s Operating Principles woven into our processes. This position requires expertise in core contract management competencies: - Navigating pricing and negotiation discussions with empathy and tact, while upholding a high level of respect for the value of Ashby and the services we render - Leading the renewal process with customers, ensuring timely and successful contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs - Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle - Managing day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance - Understanding contract terminology and how to communicate these terms to customers Our ideal candidate will have a strong background in a combination of sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships. In this role, you will work closely with our customers to ensure they receive maximum value from our offerings, ultimately contributing to customer retention and satisfaction. You will work in partnership with Sales and Customer Success to ensure that the right resources are engaged to maximize customer growth, driving expansion and renewal. Ashby takes tremendous pride in our software; as such, we encourage all employees to have rich product knowledge. While the scope of your role does not require technical product aptitude, we will empower you with product knowledge to ensure you’re well-positioned for customer conversations (e.g. should tech stack pricing efficiency surface in a renewal, you are comfortable communicating our differentiators). You could be a great fit if: - You have experience running a high volume renewals process with customers in a B2B Saas company - this position requires foundational renewals experience - You enjoy finding creative solutions for complex situations – this in turn will allow you to successfully solve for both the customer and Ashby - You are solutions-oriented – there is a solution to every problem or challenge we may face in Contracts - You are detail-oriented – we work across many different systems, with fact-checking and record-keeping a paramount priority for this contracts role - You are adaptable – you are able to be continuously learning and applying these learnings to your daily work - You excel at cross-functional collaboration, leveraging the right teams and colleagues to provide a top tier experience and solution for each customer, while being respectful of other individuals time, priorities, and goals - You have excellent communication skills over phone and email, and are able to navigate high pressure situations with ease and professionalism (strong public speaking skills translate well to this role) - You delight in having autonomy over your schedule — there is a high level of accountability at Ashby, and we rely on you to complete your work; while all of your work will be visible to the entire company, you will be responsible for managing your time - You display empathy in situations that require it – you understand where our customers are coming from and strive to find a solution accordingly - You value transparency – there is clarity and honesty in every step of our renewal process, and within Ashby as a company You might not be a great fit if: - You avoid taking ownership, and prefer to hand off various tasks - Dynamic situations make you uncomfortable - You find pricing conversations and negotiations demanding and taxing - You do not enjoy admin work and prefer to be in face-to-face meetings all day - You find it challenging to devise creative solutions for complex situations, which may hinder your ability to effectively address the needs of both the customer and Ashby. - You prefer to work independently and not collaboratively - You prefer a rigid schedule with limited autonomy, as you find accountability challenging - You have difficulty working remotely full time Our Culture Our co-founders have written authentic pieces about Ashby’s communication and operating principles. As a company, we hire fewer, stronger people and provide them with clear ownership over a specific scope of work. Our Customer Success team, in particular, prioritizes solving for the customer. Our hope is to hire a driven Contract Manager who embodies empathy and curiosity to join the team. Interview Process - Recruiter Interview: 30 minutes - Hiring Manager Interview: 45 minutes - Take-Home Assignment: 30-45 minutes - Final Panel: - Cross-Functional Interview with Sales and Customer Success: 30-45 minutes - Contract Management at Ashby: 30-45 minutes - Negotiation and Stakeholder Management: 30 minutes - Closing Questions: 15 minutes About Ashby We’re building the next generation of recruiting software and we’re starting with a suite of products that helps talent leaders, recruiters, and hiring managers run an efficient and data-driven hiring process. We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We’ll share more details once we meet. In short, it's the perfect time to join! 🚀 Benefits - You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. - 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. - Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 - Twelve weeks of fully paid family leave. - Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! - $100/month education budget with more expensive items (like conferences) covered with manager approval. Ashby’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I hope that excites you enough to apply. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems. Maintains a high level of quality customer service. Maintains a current knowledge of products and services, develops processes or tools which improve the level of service provided and takes actions that ensure an efficient and professional customer service operation in dealing with both telephone and written communications with customers. Coaches all contact center personnel within site location and works with leadership and other managers to provide leadership and direction by communicating and carrying out departmental goals and vision. Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications. Participates in the development and enhancement of equipment and training procedures and programs which support products and services. Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity. Implements and monitors tracking and performance monitoring mechanisms. Manages the operations activities for the assigned functional area(s)/region(s) by planning and scheduling departmental activities, ensuring assigned operations area is adequately staffed and volume of work produced meets product/service standards and exceeds quality standards. Start Date: 05/01/2026 Basic Qualifications - Bachelor's degree, or equivalent work experience - Up to three years of relevant experience Preferred Skills/Experience - Strong customer service and problem-solving skills - Thorough knowledge of operational functions, systems, policies and procedures of assigned area - Basic knowledge of banking operations - Effective leadership skills - Strong verbal and written communication skills - Working knowledge of computer applications used in area If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $60,435.00 - $71,100.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Description We are looking for an energetic and results-oriented Partner Development Manager to join our team, focused on Agent and Alliance (Reseller) partners within the telecommunications ecosystem. As a key contributor to Syringa’s channel program, this role is responsible for recruiting, developing, and growing partner relationships that drive measurable revenue and market expansion. The ideal candidate has a strong understanding of the telecom channel, communicates effectively across partners and internal teams, and demonstrates a consistent track record of building partner-driven revenue. At Syringa Networks, we value ideal team players—individuals who are humble, driven to contribute, and skilled at working well with others. The Partner Development Manager owns partner development and growth, working in tandem with an Internal Channel Account Manager (ICAM), who owns deal execution and closing. Responsibilities: Partner Development Management: - Prospect, recruit, and develop Agent and Alliance partners within Syringa’s channel ecosystem - Build and maintain strong partner relationships through consistent engagement and business planning - Establish partner-specific growth plans aligned to revenue targets and tier expectations - Collaborate with Marketing, Sales, and Technology Services Distributors (TSDs) to strategically leverage MDF for partner and end-customer-facing activities - Manage the Agent and Alliance partner programs by establishing KPIs that measure revenue performance, partner engagement, and business development outcomes - Partner cross-functionally with Sales Desk, CX, Marketing, Innovation, and Operations to support consistent partner and customer experiences Channel Revenue Growth: - Achieve and exceed channel revenue targets through effective partner engagement and development - Drive pipeline creation by enabling partners with clear positioning, training, and business development strategies - Identify growth signals within the partner base and translate them into actionable opportunities - Work closely with the Internal Channel Account Manager (ICAM) to ensure partner-sourced opportunities progress through the sales lifecycle - Support execution of sales and marketing playbooks targeting alliance partners, agents, and end customers across commercial and public sector segments Partner Performance and Inspection: - Conduct regular QBRs and pipeline reviews with partners focused on revenue, conversion, and opportunity development - Track and analyze partner performance against defined KPIs and growth plans - Maintain CRM discipline for partner engagement, activity tracking, and development planning - Provide visibility into partner health, pipeline trends, and areas for improvement Market Analysis: - Stay informed about industry trends, competitor activities, and market dynamics related to wholesale partnerships. - Analyze market data to identify opportunities for expansion and growth within the wholesale space. Syringa Services Knowledge: - Develop a deep understanding of Syringa services as a supplier and partner to effectively communicate the value of the Syringa’s Partner Programs to the channel ecosystem. - Train and enable partners on Syringa’s offerings, promotions, differentiation, and channel processes - Reinforce adherence to Rules of Engagement (ROE) and channel program standards Contract Management: - Support partner contract discussions and subsequent onboarding processes for partners coordinating with leadership, legal, and finance - Ensure partner agreements align with Syringa’s policies and program structure Cross Functional Coordination and Collaboration: - Act as a liaison between partners and internal teams to resolve challenges and remove friction from the partner experience, including coordination on issues such as channel conflicts and commission inquiries: Collaborate with CX to address service-related issues, ensuring a consistent customer experience and maintaining partner trust: Coordinate with Channel Manager, Operations, and Service Assurance to ensure partner and customer expectations are met throughout the end customer lifecycle - Partner with Marketing to support channel-centric content, campaigns, and events aligned to the Channel GTM strategy Requirements Qualifications: - Bachelor's degree or Equivalent industry experience - Proven experience in ISP sales, with a focus on aggregator partnerships. - Strong negotiation and contract management skills. - Excellent communication and interpersonal skills. - Analytical mindset with the ability to interpret market trends and data. - Self-motivated and able to work independently as well as part of a team.

Overview The Engineering Manager leads and mentors a team of software engineers while contributing directly to application development. This role partners with stakeholders to deliver high-quality software solutions aligned with business needs. The manager provides technical leadership, drives innovation, and ensures adherence to engineering best practices. The position balances strategic guidance with hands-on development work. Responsibilities Team Leadership & Development - Lead, mentor, and support software engineers and application analysts. - Provide technical guidance, coaching, and performance feedback. - Foster a collaborative, innovative, and continuously improving team culture. Technical Delivery & Engineering Excellence - Contribute hands-on to coding, testing, debugging, and troubleshooting. - Oversee design and development of software solutions following best practices and architectural standards. - Drive implementation of features, enhancements, and technical improvements. Collaboration & Project Execution - Partner with business users and stakeholders to understand requirements and priorities. - Manage timelines, resources, and project deliverables effectively. - Align work with other engineering teams to ensure consistency and system compatibility. All other duties as assigned Qualifications Minimum Education - Bachelor’s degree in Computer Science, Information Technology, or a related field Minimum Experience - 8+ years of software engineering experience, including 5+ years in a hands-on technical role. - Experience leading or managing software engineering teams. - Proficiency in at least one modern programming language (e.g., Java, Python, JavaScript). - Experience with cloud platforms (AWS, Azure, or Google Cloud). - Strong communication and cross-functional collaboration skills. - Solid understanding of agile development and modern software development practices. Physical Requirements Ampact is committed to compliance with the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential functions of their positions. This position requires the ability to: - Travel locally needed to attend meetings. - Communicate effectively with people/groups in multiple settings within and outside the organization. - Effectively utilize existing and emerging technology to achieve required results. - Transporting of moderately heavy objects up to 25 pounds Benefits Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k). EEOC Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.