Software Support Specialist - ESS Storable is seeking a Software Support Specialist to join our collaborative and committed Support team that breathes self-storage. As a Software Support Specialist, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products. You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues with clients. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. Shift: Monday - Friday 10am - 7 pm EST Saturday 9am - 6pm EST Days off: Sunday & TBD *6 week training period M-F 11am - 8pm EST What you'll do: Incident Handling - Primarily communicate on the phone with clients to understand their questions and/or concerns and register incidents received phone in the CRM system - Secondarily manage a small number of email cases daily that are assigned to you. Make an outbound call the customer to resolve if needed - Utilize existing Knowledge Base articles or other reference materials to resolve incidents - Investigate and resolve incidents with no known solution - Collaborate with other team members to assist them with resolution of incidents - Follow standard processes and procedures - Accept and retain ownership of requests, provide regular updates to support and /or customers on the status of each request and manage aging of assigned requests - Ensure service level standards are achieved (as defined by the Technical Support management team) - Handle interruptions well and move between tasks with ease while still meeting deadlines - After-hours rotation Incident Escalation - Troubleshoot technical issues with clients using learned product knowledge and support processes - Possess an intermediate understanding of the organization's products assigned, staying current with system information, changes, and updates, and escalating more complex inquiries - Work with more knowledgeable resources to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer. Customer Care - Contribute new content to the Support Knowledge base - Complete training for complementary 3rd party products - Use appropriate discretion in handling critical client calls and escalating calls to management - Perform each duty above with our customers' satisfaction as your number one priority. What You’ll Need: - Bachelor’s degree in Business Applications, Computer Science, or a related field is desired but not required - At least 2 years of on-the-phone product support experience, in a customer support or technical support position preferred - Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances - Excellent phone skills, which include actively listening and developing effective questioning techniques to resolve issues - Excellent knowledge of customer service principles and practices with previous customer service experience - Proven ability to resolve escalated technical issues by quickly identifying problems, forming solutions, including customized solutions that are outside of the generally accepted use of a product function, and executing step-by-step troubleshooting procedures - Excellent understanding of the general aspects of the job, including thorough knowledge of relevant software computer applications and equipment - A positive, professional, solution-oriented, motivated, enthusiastic and team-oriented attitude ● Demonstrate ability to handle interruptions well and move between tasks with ease while still meeting deadlines - Ability to follow department processes and procedures - Experience utilizing CRM systems - Familiarity with G Suites (i.e. Google Docs, Google Sheets, Gmail etc.) - High-Speed Internet required Bonus Points - Salesforce Experience - Familiarity with HTML code and domain DNS settings (Godaddy) All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before. Benefits and Perks: - Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. - 401(k) match after 60 days, 100% vested after 1 year. - Employer contribution to your HSA, plus an HRA to help offset your deductible. - Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. - Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. - 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. - 8 hours of Rest, Relax, Recharge time to care for your mental health. - Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops - Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. - ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. - Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. - $50 monthly home data stipend, plus a home office sign-on bonus of $250. - Fertility care support options to help in your journey towards parenthood. - Access to financial experts to help you make informed decisions and achieve your financial goals. - Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: - Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria. - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification. Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com Pay Transparency at Storable At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role. Potential Pay Range $40,000—$50,000 USD

Job Title: Provider Support Coordinator Position type: Part-Time Work hours: 9:30 AM to 1:30 PM Central Daylight Time Work days: Monday to Friday Salary: $5 - $6 per hour, depending on experience Job code: GJ-SI Workplace: Remote Preferred Candidate Location: Philippines Our client is a growing healthcare practice providing services to patients across several group homes. The clinic is currently rebuilding and strengthening its internal operations and is seeking a highly organized and proactive Provider Support Coordinator to help ensure documentation workflows, provider communication, and billing coordination run smoothly. This role is essential to maintaining operational accountability within the practice. The Provider Support Coordinator will monitor the Practice Fusion EHR system, verify that therapists’ notes are entered and signed, coordinate patient visit confirmations with the doctor or nurse practitioner, and ensure the billing team receives the information required to process claims on time. The ideal candidate is detail-oriented, proactive, and confident communicating updates, especially in a remote environment. The client has emphasized the importance of hiring someone who actively reports progress and flags issues immediately rather than waiting to be asked. You will play a key role in maintaining the practice’s documentation tracking systems and ensuring communication flows effectively between the doctor, virtual assistant, billing staff, IT assistant, and clinic owner. As the clinic stabilizes its operational processes and prepares for future growth, this part-time role may transition into a full-time opportunity. Scope of Work & Responsibilities Primary Responsibilities - Monitor the Practice Fusion EHR system daily to verify that therapists’ notes have been entered and signed - Alert the clinic owner immediately if notes are missing or unsigned - Receive daily text confirmations from the doctor or nurse practitioner regarding which patients were seen - Relay visit confirmations to the billing staff and owner to ensure timely billing - Ensure therapist notes reach the biller by the 2:00 PM daily deadline - Follow up with providers regarding incomplete or missing documentation - Maintain a tracking system to monitor documentation completion and billing notifications - Coordinate communication between the doctor, VA, billing staff, and owner regarding patient visits - Provide billing support by ensuring documentation is ready for claim submission Documentation Management - Maintain and monitor monthly patient documentation folders organized by group home - Check patient folders once per month to ensure required documents are present and organized, including: Face sheets, Psychosocial documents, and Treatment plans. - Alert the owner if files require additions, deletions, or corrections - Help maintain organized and accurate patient records across documentation systems Administrative & Coordination Support - Assist with patient records management - Coordinate documentation updates with healthcare providers - Prepare reports, spreadsheets, and documentation trackers as needed - Handle administrative follow-ups to ensure accountability from internal staff - Support general operational coordination between internal team members Top 3 Priorities 1. Verify therapy notes in Practice Fusion Check daily that therapists have entered and signed their notes in the EHR. Immediately alert the owner if notes are missing or incomplete. 2. Coordinate doctor / nurse practitioner visit confirmations Receive text updates from the doctor confirming which patients were seen each day and relay this information to the biller and owner to ensure billing processes move forward without delays. 3. Monitor patient documentation folders Review patient documentation folders monthly to ensure files are organized correctly by group home and contain all required documentation. Report any updates or missing documents to the owner. Key Performance Indicators (KPIs) - Daily verification that therapist notes are entered and signed in Practice Fusion - Consistent and timely reporting of patient visits to the billing team - Therapist notes delivered to the biller by the 2:00 PM deadline - Accurate tracking and reporting of documentation status - Organized and updated monthly documentation folders - Clear communication and reporting between the provider, billing staff, and owner

Robert is seeking a motivated and experienced Customer Service Manager to lead our customer service team and ensure an outstanding customer experience. In this role, you will be responsible for managing and developing the customer service team, overseeing daily operations, and implementing strategies to improve customer satisfaction and loyalty. You will work closely with other departments to resolve complex customer issues, analyze customer feedback, and optimize service processes. Your leadership and communication skills will be vital in fostering a positive team environment and driving continuous improvement. If you have a passion for delivering excellent customer service and proven management experience, Robert invites you to join our team. Responsibilities - Manage and lead the customer service team to meet performance and quality goals. - Develop and implement customer service policies, procedures, and standards. - Handle escalated customer inquiries and resolve complex issues effectively. - Monitor team performance through metrics and provide coaching and training as needed. - Collaborate with other departments to enhance the overall customer experience. - Analyze customer feedback and industry trends to identify improvement opportunities. - Prepare reports on customer service performance and present findings to senior management.

• Support our clients in using our regulatory reporting solutions while learning how to troubleshoot business and functional issues in a structured environment • Assist clients with functional questions related to our regulatory reporting products • Support the analysis of business rules and configurations to help identify and resolve issues • Help investigate discrepancies in regulatory calculations with guidance from senior team members • Collaborate with internal teams (technical and functional) to support issue resolution • Learn best practices and gradually build product and domain knowledge • Support the team in handling incoming tickets and service requests • Assist in maintaining clear documentation of issues and resolutions • Participate in handovers as part of the Follow the Sun (FTS) support model • Provide support during high-priority incidents under supervision • Gradually get involved in on-call or weekend rotations as experience grows • Support the creation and maintenance of internal knowledge base articles and documentation • Contribute to improving support processes and team workflows • Learn how regulatory reporting processes work and how clients interact with our solutions