l'introduction Bienvenue chez Gallagher – une communauté mondiale de personnes qui apportent des idées audacieuses, une expertise approfondie et un engagement commun à faire ce qui est juste. Nous aidons nos clients à naviguer dans la complexité avec confiance, en donnant aux entreprises, aux communautés et aux individus les moyens de prospérer. Chez Gallagher, vous trouverez plus qu’un emploi : vous découvrirez une culture fondée sur la confiance, portée par la collaboration et soutenue par la conviction que nous sommes meilleurs ensemble. Que vous vous joigniez à nous dans un rôle en contact direct avec les clients, au sein de notre division de courtage, de notre division de services-conseils en avantages sociaux et en ressources humaines, ou de notre équipe corporative, vous aurez l’occasion de faire évoluer votre carrière, d’avoir un impact et de faire partie de quelque chose de plus grand. Découvrez un milieu de travail où vous êtes encouragé à être vous-même, soutenu pour réussir et inspiré à continuer d’apprendre. C’est ça, vivre à la manière Gallagher. Aperçu Relevant de la vice-présidence principale, Solutions d’apprentissage et de services-conseils, le spécialiste principal- principale bilingue en apprentissage est responsable d’assurer la prestation de haute qualité et ponctuelle de solutions d’apprentissage pertinentes destinées à la clientèle. Pour réussir dans ce rôle passionnant et exigeant, la personne retenue devra posséder une expérience approfondie dans la conception et le développement de multiples programmes de développement du leadership, ainsi que dans la conception et le développement de programmes de formation en vente. Les expériences antérieures peuvent inclure des déploiements à grande échelle, le développement de compétences, le conseil auprès de client·e·s ou toute combinaison d'initiatives similaires à grande échelle et à fort impact pour des grandes entreprises. À noter : Les candidat·e·s sélectionné·e·s pour une entrevue seront invité·e·s à présenter des exemples de leur travail afin de nous permettre d’évaluer leur expertise Comment vous aurez un impact - Effectuer des analyses préliminaires des besoins, y compris des entretiens individuels et des groupes de discussion avec des parties prenantes clés au sein des organisations clientes. - Résumer les principaux thèmes de l’analyse des besoins et les constatations. - Traduire les besoins de la clientèle en objectifs spécifiques de performance de la formation et en plan de conception pédagogique. - Passer en revue le résumé des constatations découlant de l’analyse des besoins et du plan de conception pédagogique avec le client et obtenir son approbation. - Élaborer des solutions d’apprentissage en matière de leadership et de ventes pour diverses modalités d’apprentissage, y compris l’apprentissage en personne, par le biais d’un instructeur virtuel, et l’apprentissage numérique. - Concevoir et élaborer du matériel pour favoriser le transfert de connaissances au travail, comme des aide-mémoires, des tâches pratiques, des outils, et des modèles. - Évaluer l’efficacité de la formation en concevant des sondages, en analysant les données, et en faisant rapport des conclusions. - Étudier les meilleures pratiques dans des domaines d’expertise précis (par exemple, les compétences de ventes, la négociation, le leadership, le changement, etc.) de façon continue. - Formuler des approches avancées et novatrices des méthodes d’apprentissage et de transfert des connaissances. Au propos de vous - Bilinguisme français-anglais, tant à l’oral qu’à l’écrit - Diplôme d’études postsecondaires, de préférence. - Certificat en éducation des adultes ou titre de Certified Training & Development Professional (CTDP). - Au moins sept ans d’expérience en conception pédagogique, fondée sur les principes d’apprentissage des adultes et acquise par l’éducation formelle et l’expérience pratique. - Avoir un sens aigu des affaires pour permettre l’élaboration de solutions d’apprentissage logiques et une capacité de mener des conversations pertinentes et crédibles avec la haute direction. - Excellentes compétences interpersonnelles et excellentes aptitudes de communication orale, permettant, lors d’interactions avec la clientèle, d’acquérir rapidement sa confiance et d’établir notre crédibilité. - Expérience avérée de la collaboration avec la haute direction pour diriger et gérer des projets complexes en matière d’apprentissage et de développement. - Excellentes compétences de rédaction et grand souci du détail pour veiller à ce que tous les documents de formation soient de grande qualité et élaborés de façon uniforme. - Excellentes capacités d’analyse, incluant une grande capacité à synthétiser les données afin de cerner les principales tendances et les principaux thèmes qui révèlent les besoins pertinents de la clientèle en matière de développement des compétences. - Excellente maîtrise de PowerPoint, Word, Outlook, etc. Autres compétences/aptitudes souhaitées : - Au moins cinque ans d’expérience dans un poste de vente ou de direction. - Au moins cinque ans d’expérience en services-conseils et en animation. - Certification de l’International Coaching Federation. Si vous aimez les défis que ce domaine dynamique offre, Gallagher soutiendra et favorisera votre perfectionnement professionnel et votre réussite. Rémunération et avantages sociaux En plus d'un salaire compétitif, d'équipes dynamiques et de perspectives de carrière stimulantes, nous offrons également une vaste gamme d'avantages sociaux. Voici les avantages sociaux de base minimaux dont vous bénéficierez. Selon votre niveau d'emploi, ces avantages peuvent être améliorés : - Assurance médicale et dentaire flexible pour répondre aux besoins de votre foyer - Options d'assurance vie, assurance vie des personnes à charge et assurance décès et mutilation - Épargne-retraite incluant un REER avec cotisations de contrepartie de l'entreprise, un CELI, un régime de retraite et plus encore - Régime d'actionnariat des employés Autres avantages : - Remboursement des frais d'études - Programmes d'aide aux employés - Abonnement à prix réduit à un centre de conditionnement physique (GoodLife Fitness) - Possibilité d'aménagements de travail flexibles - Congés de maladie et congés personnels payés - Programme de reconnaissance de la formation des employés - Programme de prime de recommandation des employés Nous valorisons l'inclusion et la diversité Cliquez ici pour consulter nos exigences d'admissibilité au Canada. L'inclusion et la diversité (I&D) sont au cœur de nos activités et sont ancrées dans la structure même de notre organisation. Depuis plus de 95 ans, Gallagher s'engage à promouvoir le développement durable et à soutenir les communautés où nous vivons et travaillons. Gallagher valorise la diversité des identités, des expériences et des talents de ses employés, ce qui lui permet de mieux servir ses clients et ses communautés. Nous considérons l'inclusion comme un engagement conscient et la diversité comme un atout essentiel. En embrassant la diversité sous toutes ses formes, nous incarnons pleinement la philosophie Gallagher. Nous sommes un employeur garantissant l'égalité des chances, qui valorise la diversité sur le lieu de travail et encourage les candidatures de personnes en situation de handicap. Des aménagements sont disponibles sur demande pour les candidats participant à tous les aspects du processus de sélection. Gallagher considère que chacun a droit à l'égalité des chances en matière d'emploi et interdit toute forme de discrimination de la part de ses managers, employés, fournisseurs ou clients, fondée sur l'origine ethnique, la couleur de peau, la religion, les croyances, le sexe (y compris l'état de grossesse), l'orientation sexuelle, l'identité de genre (y compris les personnes transgenres et autres personnes non conformes au genre), l'expression de genre, la coiffure, l'état civil, la parentalité, l'âge, l'origine nationale, l'ascendance, le handicap, l'état de santé, les informations génétiques, le statut d'ancien combattant ou de militaire, la citoyenneté ou toute autre caractéristique protégée (ci-après dénommées « caractéristiques protégées ») par les lois fédérales, étatiques ou locales applicables. L'égalité des chances en matière d'emploi sera garantie dans tous les aspects de la relation employeur-employé, y compris, mais sans s'y limiter, le recrutement, l'embauche, la formation, la promotion, la mutation, la rétrogradation, la rémunération, les avantages sociaux, le licenciement et la cessation d'emploi. De plus, Gallagher prendra des mesures d'adaptation raisonnables pour tenir compte des limitations physiques ou mentales connues d'une personne handicapée par ailleurs qualifiée, sauf si ces mesures imposent une contrainte excessive au fonctionnement de notre entreprise.

Job Description Summary GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team you will deliver clinical, technical and operational expertise by providing excellent adult education and training supporting the NM modality. As a clinical expert, you will be responsible for enhancing the customer experience by utilizing Customer Learning Journey wing to wing training process and implementing your modality subject matter expertise to level up customer’s education and training solutions. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. As a Nuclear Medicine Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team you will deliver clinical, technical and operational expertise by providing excellent adult education and training supporting the NM modality. As a clinical expert, you will be responsible for enhancing the customer experience by utilizing Customer Learning Journey wing to wing training process and implementing your modality subject matter expertise to level up customer’s education and training solutions. Provides expertise in analyzing technical learning needs for the services function, then designs and delivers training solutions. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance. Job Description Roles and Responsibilities - - Develop product, clinical, and software knowledge, skills, and competence within the NM modality. - Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment - Provides pre-sale product clinical evaluations and/or educational sessions to potential customers In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS). - Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions. - Drive realization of revenue thru execution of on-site or remote clinical education delivery Produce comprehensive, consistent and timely completion of documentation requirements pre through post training. - Provide ongoing post-installation training and support as needed over the lifecycle of the product. - Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings. - Develop product, clinical, and software knowledge, skills, and competence within the NM modality. - Provide ongoing post-installation training and support as needed over the lifecycle of the product. - Work integrally with associated teams to create, manage, coordinate and deliver training to internal and external partners and customers. - Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy. - In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area. - Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. - A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members Required Qualifications - Minimum 3 years of imaging experience with at least 3 years of NM modality experience - ARRT or equivalent specific NM modality certification. - Comfortable in a clinical/patient environment. - Required to travel extensively 90+% (4-5 days per week including overnights and some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary. - Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps) - Ability to learn specialized industry specific software and provide digital education and training solutions - Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but not limited to, proof of immunization for mumps, measles and rubella(MMR) and hepatitis and drug testing /screening. - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)). Desired Characteristics - 10+ years clinical experience - 5+ years experience with GE NM modality. - Strong verbal communication. Able to communicate complex clinical content in an easy to understand manner. - Strong and effective teaching and presentation skills - Strong organizational skills to sustain in a dynamic environment. Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities. Possess stress tolerance. - Ability to support and contribute to strategy and innovation. Through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience. - Self-confident, service oriented, conscientious, assertive, persistent, achievement-oriented, flexible and a team player. - Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive. #LI-AD2 We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $105,840.00-$158,760.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No

Hi, we’re CompanyCam. We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role At CompanyCam, great support is more than answering tickets. It's building trust with the people who rely on our product every day. As a Spanish Bilingual Customer Support Specialist, you'll handle support requests in both English and Spanish and serve as the primary point of contact for our Spanish-speaking users. You'll also create and maintain help documentation in both languages, keeping our knowledge base sharp and accessible for every user. Beyond support, you'll be a key resource for teams across the company, translating in-app content and jumping in on Sales and Customer Success tasks to make sure Spanish-speaking customers have a seamless experience from day one. You'll work across Support, Product, Engineering, Marketing, and more, making this a role with real cross-functional visibility and impact. If you're bilingual, technically curious, and energized by helping people solve problems, this one's for you. Location: We welcome both local and remote applicants for this role. Candidates must permanently live and work in the U.S. to be considered. What You'll Do - Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations. - Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers. - Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve. - Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams. - Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current. - Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering. - Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed. - Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds. The Impact You'll Have At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by: - Opening the product to more users by ensuring Spanish-speaking contractors have the support, resources, and documentation they need to get full value from CompanyCam. - Bridging teams across the company by bringing bilingual expertise to Product, Marketing, and Engineering in ways that no other role does. - Raising the bar for support quality by troubleshooting complex issues, closing knowledge gaps, and building resources that help users help themselves. - Strengthening relationships with Spanish-speaking partners, customers, and industry stakeholders at trade shows and events. What You'll Bring - 1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus - Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology - Experience with help desk platforms such as Help Scout, Intercom, or Zendesk, is a plus - Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems, is a plus - Clear written and verbal communication skills with a customer-first mindset - Experience writing technical help articles or translating business and marketing content into Spanish, preferred - Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog, a plus - A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving - A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems Benefits & Compensation This is a salaried position at CompanyCam. Our starting salary is $48,000 per year. We also offer meaningful equity and other benefits. CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team. For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message. Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.

Title: Customer Service / Tech Support - Automotive (Bilingual: French/English) Remote Location: Oshawa, Ontario JOB DESCRIPTION The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Tech Support - Automotive (Bilingual: French/English) position at Concentrix is just the right place for you! As a remote Customer Service / Tech Support - Automotive (Bilingual: French/English), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support - Automotive (Bilingual: French/English) working from home, you’ll: - Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.) - Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts - Handle contacts from Automotive dealerships across Canada & the US. - Track information and update cases - Perform follow ups on existing cases and close cases, as required - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our remote Customer Service / Tech Support - Automotive (Bilingual: French/English) role include: - Class A Automotive License (310s - Red Seal) - Valid Driver’s License - 5 year automotive experience with repairs/diagnostics - Strong aptitude for technical/mechanical repairs - Effective diagnostic aptitude, with strong time management skills - Strong communication and computer software skills - Fluent in English and French WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: - The base salary range for this position is $30 - $38/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Health and wellness programs with trained partners to help promote a healthy you - A modern, state-of-the-art office setting with advanced technologies and a great team - Mentorship programs that support your rewarding career journey - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.