Role Description Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet through our unique combination of proprietary software and reverse logistics. - Constantly improve team productivity, refine agile processes, and create methods to increase efficiency. - Oversee the day-to-day operations of an engineering team (6-8 direct reports). - Lead the effort of recruiting new outstanding engineers. - Train new software engineers on our best practices, standards, culture, and policies. - Perform personnel management tasks including performance reviews, mentoring, and planning each direct report's career growth. - Actively participate in system architecture discussions and technical design reviews to ensure the scalability, reliability, and security of the Happy Returns system. - Enforce clean code and excellent coding practices by conducting thoughtful code reviews. - Actively participate in bi-weekly engineering lunch & learns to promote continuous growth and knowledge sharing. - Collaborate closely with Product Managers to meet and exceed customer needs in the simplest possible ways. - Help us build and maintain a world-class technology system to achieve our mission of making returns beautiful for Shoppers, Retailers, and the Planet. Qualifications - Outstanding written and verbal communication skills. - Have held the position of a senior engineer for at least two years. - Have led a team as a technical lead/team lead for at least one year. - Over six years of experience developing and testing web applications. - Demonstrated ability to collaborate with stakeholders to ensure engineers are exceeding the needs of the business. - The ability to coach engineers in shipping high-quality, maintainable, and well-tested code in a high-velocity environment. - A strong interest in joining a highly collaborative environment and working daily with Developers, Product Managers, DevOps Engineers, and QA Engineers. Requirements - Expertise in multiple server-side languages such as Go or Python (bonus). - Proficiency in one or more modern JavaScript frameworks such as React (bonus). - Familiarity with database technology such as PostgreSQL, MySQL, and MongoDB (bonus). - Experience with Docker, Kubernetes, and AWS (bonus). - Strong interest in e-commerce, logistics, and/or sustainability (bonus). Work Location This is a remote role open to candidates in the United States of America. EEO Statement Happy Returns is an equal opportunity employer. Happy Returns does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Integrated into our shared values is Happy Returns’ commitment to diversity. Statement to Third Party Agencies To all recruitment agencies: Happy Returns only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes. Visa Sponsorship Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. We are unable to offer sponsorship at this time.

• Lead, mentor, and scale a team of engineers focused on high-throughput data ingestion, processing, and storage solutions. • Own the data roadmap by defining technical strategy, setting priorities for data architecture, and aligning with product and business stakeholders. • Drive data reliability and observability strategy to ensure high data quality, lineage tracking, and uptime for mission-critical pipelines. • Champion best practices in data ops, including version-controlled schemas (dbt), CI/CD for data pipelines, and automated testing. • Drive innovation in ML-readiness by partnering with the ML Platform team to provide clean, feature-rich datasets for model training and inference. • Foster a culture of data stewardship, ensuring data is discoverable, well-documented, and accessible across the organization. • Partner with Security, Compliance, and Legal teams to implement robust data privacy and SOX-compliant access controls.

• Build, lead, and retain a high-performing embedded software team • Ensure the team has the tools, training, and support needed to deliver high-quality software • Partner with program and product leads to define scope, resourcing, and delivery milestones • Establish and enforce engineering processes that drive quality and execution consistency • Participate in sprint planning and daily syncs to unblock issues and maintain momentum • Provide ongoing coaching, technical guidance, and career development through regular 1:1s and structured performance reviews • Support hiring plans, lead interviews, and onboard new team members • Monitor day-to-day execution across multiple projects, ensuring alignment with program goals and timelines

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, managers grow teams and inspire them to do their best work. We’re looking for an enthusiastic and ambitious IT Leader to manage our Corporate Network Team. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. This position will lead a global team focused on delivering world-class office networks and self-serve tooling. Stripe is growing rapidly, and with that growth comes a large reliance on technology and our corporate network infrastructure. We are looking for someone comfortable working as part of a globally distributed team and communicating effectively with both technical and non-technical users. What you’ll do In this role, you will lead the team responsible for powering the tooling, services, and infrastructure needed to enable Stripe’s scale. You will act as a strategic leader and technical mentor, ensuring our global corporate offices, support centers, and partner networks are designed and operated to the highest standards. On any given day, you might be designing automated provisioning tools, resolving complex undocumented network issues, or collaborating with Security and Engineering teams to implement solutions that support our rapid growth. You will bring a process-driven mindset to the team, establishing metrics to track operational efficiency and ensuring our network remains resilient and scalable. Responsibilities - Team Leadership: Manage and grow a global team of network engineers, fostering a culture of excellence and high performance. - Network Design & Operations: Design, build, and operate Stripe’s global corporate offices, support centers, partner networks, and PoPs. - Automation & Tooling: Help design, build, and deploy automated provisioning, remediation, and telemetry tools to drive efficiency. - Operational Excellence: Establish metrics to track operational efficiencies and bring a process-driven mindset to the team. - Cross-functional Collaboration: Work closely with Security, Engineering, IT, and Operations teams to develop and implement infrastructure solutions. - Technical Support: Resolve complex network issues and provide support through a rotating 24/7/365 on-call schedule. - Documentation: Improve and create support procedures and documentation for global network services. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements - People Management: 2+ years of experience managing direct reports who are geographically dispersed. - Technical Expertise: Deep knowledge of routing protocols (BGP), Layer 2 technologies (link/chassis aggregation), and network security (IPSec VPNs). - Vendor Proficiency: Hands-on experience with Junos and Juniper routers, switches, and firewall hardware. - Automation Skills: Demonstrated success building internal tools and automation at scale using Python or other scripting languages. - OS & Troubleshooting: Comfort with Linux/Unix operating systems and the ability to troubleshoot "the life of a packet" from client to server. - Execution: Proven ability to handle multiple priorities in high-pressure situations while maintaining a high level of discipline. - Communication: Outstanding collaboration skills with the ability to deal patiently with people in a wide variety of situations. Preferred qualifications - Wireless Expertise: Experience with wireless design and troubleshooting; Aruba experience is a plus. - Physical Infrastructure: Experience with enterprise network builds, including wiring standards, gear installation, and circuit procurement. - Global Mindset: Excited about the opportunity to travel internationally to support our global footprint.