Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization. Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance. About the Role We are seeking an Implementation Engineer who thrives at the intersection of technical problem-solving and client engagement. You will be the product expert at the center of our clients' onboarding experience, working closely with New Business and Customer Success teams to ensure seamless technical integrations for publishers in Asia and around the world.You will provide dedicated technical support and consultative guidance to active prospects and current clients — diagnosing and resolving implementation issues, assisting with product demos, and supporting deep integrations of Chartbeat's tools within customers' site infrastructure. Your work will directly shape how clients adopt and get value from our products, as you help determine use cases, demonstrate product fit, and guide their technical teams through a successful implementation. Key Responsibilities - Interface with prospective customers alongside our New Business team to facilitate successful technical integrations during trial periods, collect and document technical and product requirements regarding the customer’s purchase of Chartbeat products - Partner with our Customer Success team, serving as the primary technical point of contact during onboarding to ensure complete and timely customer implementations - Provide best-of-class support by taking ownership of customer issues that arise during the implementation phase, from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution - Partner with the Engineering and Development teams to resolve customer issues - Partner with Product Marketing to maintain and update Chartbeat’s support site to ensure we have accurate documentation and onboarding guides to assist with integration challenges for prospects and on-trial customers - Provide custom reports, onboarding guides, technical reviews, and data analysis - Travel as needed to represent Chartbeat in new business pitches, meetings with current customers, and at company and industry conferences - Demonstrate product curiosity and a passion to exceed our customers’ expectations Qualifications - 3+ years of experience in technical support, pre-sales support, and/or technical onboarding within a B2B SaaS environment - Direct experience working with the following technologies: HTML/CSS, JavaScript, Chrome Developer Tools, Github, REST APIs - Familiarity with the following technologies: online video players, mobile native app SDKs, publisher CMS solutions, BI tools - Experience working with and/or for media organizations is strongly preferred - Experience with web analytics tools such as Chartbeat, Google Analytics, and/or Mixpanel, etc., strongly preferred - Proven experience providing consultative customer service and objection-handling for enterprise B2B accounts - Strong software product demo skills - Ability to effectively handle numerous and often simultaneous priorities - Demonstrated ability to work independently - Excellent written, verbal and presentation skills - Travel as needed for client meetings, pipeline advancement, and company / industry conferences - Willingness to accommodate regular early morning and/or evening calls to align with international leadership and US/UK-based teammates - Candidates must be fluent in English; business-level proficiency in additional APAC regional languages is a very strong plus - Philippines-based (fully remote) Benefits - The total on-target earnings (OTE) for this role can be up to ₱4,100,000-₱4,400,000 annually. This includes a base salary and a performance-based bonus tied to company revenue and performance goals. Final compensation will be determined based on experience, skills, and location. Diversity, Equity, and Inclusion Statement At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem. Equal Opportunity Employment Statement Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Chartbeat's CCPA disclosure notice can be found here.

Role Description As a NERC Software Implementation Lead you will be responsible for the end-to-end implementation of NERC focused compliance software solutions for our clients. You will work closely with project teams, clients, and stakeholders to configure, customize, and deploy software systems that ensure compliance with regulatory requirements. You will also provide ongoing support, troubleshooting, and optimization to ensure clients meet the highest standards for NERC reliability. Previously roles working within a NERC GRC program are highly recommended. - Software Implementation: Lead the implementation and configuration of NERC compliance software tools, ensuring alignment with client-specific regulatory requirements and business processes. - Consultation & Needs Assessment: Collaborate with clients to assess their current compliance practices, understand their specific needs, and recommend software solutions that streamline compliance efforts. - System Configuration & Customization: Configure software to meet NERC standards, customizing solutions based on the client's operational environment and regulatory needs. - Testing & Quality Assurance: Conduct thorough testing of software to ensure functionality, reliability, and data integrity. Troubleshoot issues and optimize configurations as needed. - Training & Support: Provide training to client teams on software use, best practices, and NERC compliance requirements. Offer ongoing technical support and guidance post-implementation. - Documentation: Maintain comprehensive documentation of software configurations, system changes, and user manuals to support both internal and client teams. - Collaboration: Work closely with cross-functional teams including software developers, compliance experts, and account managers to ensure successful project delivery. - Continuous Improvement: Stay up to date with changes in NERC standards and software solutions, recommending and implementing system updates to ensure clients remain compliant. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related field. - Experience with implementing compliance standards or frameworks such as NIST, within the energy sector. - 3+ years experience implementing and managing enterprise software solutions, preferably in GRC or similar regulatory software. - Excellent communication and interpersonal skills with the ability to interact effectively with both technical and non-technical stakeholders. - Strong problem-solving skills and the ability to work independently and as part of a small team. - Experience working with GRC tools and a strong understanding of GRC processes. - Must be located in the US. Preferred Qualifications - MBA or other equivalent Masters degree. - NERC industry experience as a consultant or other hands-on role. - Security certifications such as CISA, CISSP, or equivalent. - Deep understanding of the NERC CIP (Critical Infrastructure Protection) reliability standards. - Knowledge of other compliance frameworks in the energy sector is a plus (e.g., FERC, ISO, NIST, etc.). - Familiarity with system integrations, database management, or cloud-based solutions. Benefits - Competitive benefits package. - Opportunities for professional development and certifications. - Join a team of industry experts well respected within the industry. - Fully remote.

Role Description Elevating Pain and Vein Management: Join National VIP in delivering compassionate care and shaping the future of Pain and Vein Medicine. The clinic implementation specialist will be responsible for assisting with research, selection, execution and integration of de novo clinics. This role requires excellent communication skills, high levels of accountability and organization, and a team-oriented attitude. The ideal candidate will have experience in healthcare operations, construction management, and facility setup, with a proven track record of delivering complex projects in a fast-paced environment. We are in search of an energetic individual who is enthusiastic about learning and making valuable contributions to our clinical team. - Assist in developing and executing detailed project plans and timelines for new clinic openings. - Coordinate with stakeholders including operations, HR, marketing, IT, and clinical teams to ensure alignment and successful execution. - Assist with the selection and build-out of clinic locations, ensuring compliance with healthcare regulations and industry standards. - Manage relationships with contractors, architects, and vendors to ensure timely and quality completion of construction and setup. - Conduct site visits, track progress, and manage issue resolution during the construction phase. - Proactively address challenges that may impact timelines, budgets, or quality. - Collaborate with HR and operations to ensure timely hiring, onboarding, and training of clinic staff. - Work closely with IT to ensure the deployment of necessary technology, equipment, and systems. - Coordinate supply chain and logistics to ensure all clinical and operational supplies are procured and available before opening. - Oversee the transition from project to operations, ensuring a smooth handover to clinic leadership. - Conduct post-opening reviews to identify learnings and opportunities for improvement in future clinic launches. Qualifications - Associates degree or higher. - 1+ years of project management experience, preferably in healthcare or multi-site operations OR clinical experience in a vein clinic with full-scope understanding of clinic operations. - Proven track record of managing de novo clinic or similar facility openings from concept to completion or a strong record of performance within a clinical team. - Excellent communication, organizational, and problem-solving skills. - Exceptional communication skills with the ability to influence and drive outcomes across all levels of the organization. Requirements - Travel required to clinic sites as needed, up to 50% travel. - Fast-paced environment with tight deadlines. - Traveling expenses covered by the organization. Benefits - Competitive salary. - Paid holidays. - Vacation time. - Sick leave. - Health insurance.

• Provide end-to-end project management throughout the onboarding and implementation of MHC’s product suite of solutions to enterprise level customers • Work with customers to perform business process analysis, define integrations, perform testing and troubleshooting, and guide the customers to successful completion of projects • Communicate/escalate customer status and issues to team leaders and other appropriate members of the team • Serve as the internal voice of the customer to inform the Product Team of customer and industry feedback into the solutions • Collaborate with other internal departments to continue to improve the customer's experience with MHC • Be part of a team of specialists that help expand the usage of the solutions by working with the customer teams to help to bring ROI to the customer