• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. • Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. • Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. • Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. • Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. • Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT Candidates must reside in the state of Kentucky or Ohio. Position Purpose: Plans and designs the population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical). Monitors the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations. - Develops and designs complex population health strategy initiatives, programs, and operational plans to improve care coordination, health and qualify outcomes - Managers, identifies, and tracks clinical, quality, documentation and data submission projects to achieve strategic objectives - Monitors and researches care management trends and analytics to support program initiatives and efficiencies and help identify high risk member populations - Develops financial budgets and forecasts for strategic planning and initiatives - Partners with senior leadership team strategic planning initiatives in accordance with federal and state regulations and company policy - Partners across departments to identify areas for process improvements to manage costs and support initiatives to improve health and quality outcomes - Tracks and monitors program participation and member outcomes to access the efficacy of programs and interventions and make recommendations for improvement - Partners with senior leadership team to provide insights to improve coordination of care, member utilization, and improve overall health and quality outcomes - Collaborates with ensuring clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements - May work across multiple Line of Business and states to encompass program needs into population health strategies - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Pay Range: $75,300.00 - $135,400.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Benefits: - Commission opportunities - Competitive salary - Flexible schedule - Opportunity for advancement You're the kind of person who lights up in conversation. You ask good questions. You listen. You make people feel heard fast. And you're looking for a role where those natural gifts actually matter. At Million Dollar Author, we help professional services entrepreneurs -- attorneys, financial advisors, consultants, and B2B business owners -- write and publish the book that transforms how they grow their firm. We've published over 300 books. We know the process works. And right now, we need a Sales Development Representative to be the first person our prospective clients meet. This role is not cold calling. Every person you speak with has already raised their hand. They're curious, motivated, and ready to explore what writing a book could mean for their business. Your job is to run a structured 20-minute discovery call, understand where they are and where they want to go, and guide the right candidates to a meeting with one of our Business Book Strategists. You'll also follow up via SMS and LinkedIn messaging between calls, keeping the conversation warm and making sure no one falls through the cracks. If you want meaningful work, a clear process to follow, and a front-row seat to a fast-growing company with a big mission, this might be exactly what you've been looking for. Responsibilities - Run 20-minute Zoom discovery calls with prospective clients (up to 30/week), following a proven structured outline. - Ask thoughtful questions that help uncover each prospect's business goals and book idea. - Qualify prospects and guide the right candidates to a meeting with a Business Book Strategist. - Follow up via text/SMS and LinkedIn messaging to keep prospects engaged between touchpoints. - Maintain accurate notes and handoffs so the sales team has full context on every conversation - Coordinate weekly with the sales and fulfillment team to sharpen your process and improve results. - The secret code is 1713. - Present professionally on camera with positive energy, warmth, and a welcoming presence. Skills & Talents - Talking to people and asking good questions comes naturally to you - Strong written communication -- your texts and LinkedIn messages are clear and human, never robotic - Business acumen -- you understand how businesses work and can hold a real conversation about growth and strategy - Excellent attention to detail and love for following a structured process - Thrives with autonomy but shows up as a true team player - Reliable, consistent, and takes initiative without being asked - Creative enough to think on your feet when a conversation goes somewhere unexpected Why You'll Love This Role - No cold calling. Every conversation starts with a warm, interested prospect. - Clear playbook. You follow a proven structure -- no guessing, no winging it. - Meaningful work. The people you talk to are building something real. You're helping them take a step that could change their business and their life. - Fully remote. Work from wherever you do your best work, on U.S. Eastern time. - Growing fast. You'll join a team that's scaling with purpose and has a clear 25-year vision. About Million Dollar Author Million Dollar Author™ helps entrepreneurs, financial advisors, lawyers, B2B consultants, and professionals of every stripe add 7-figures of revenue to their business by writing, publishing and promoting a bestselling business book. We're up to big things... Our 25-year Vision: By 2047 we have published 10,000 books for our clients. In the process, we have transformed how each of our clients grows their business. They can attract clients of their own easier, faster, and for bigger fees than their competitors. Through our work, clients improve their businesses, families, communities, professions, and the lives of the people they serve. Each client's new book capability has positioned them as the thought leader within their market. They can now help many more people than before and their expanded impact multiples our positive impact around the world. Every book we produce is a force for good. Guiding Principles: If you can commit to and live with the following principles, then you are the type of person who will be successful and thrive in our company. If you feel this level of engagement is not right for you or that you're not willing or able to participate with us at this level, we are not a good fit for you. We expect that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following principles: - Accountability: See It, Own It, Solve It, Do It - Live the Golden Rule, always: Show others that you care - All progress starts by telling the truth: Communicate candidly - Become part of the solution - Make the complex look easy - Respect for others and their feelings - Act now! - Ask the question: "What else can I do?" - Ask the questions: "What coaching do you have for me?" and "What can I do better?" - Own the outcome - Take pride in the work, for its own sake - Reject average We are a 100% virtual team (since 2010) with team members in Florida, South Carolina, Georgia, Mexico, Central America, and the Philippines. For this position, we are only accepting applications from individuals located in North America. You would operate on U.S. Eastern time to facilitate meetings with our U.S.-based clients. To Apply Please email your resume and cover letter to jobs@unstoppableceo.net Your cover letter should include: - Our philosophy is if it's not a win-win, then there's no deal! It's important for us that you feel you've found your dream position. Tell us how you think this job will be a fit for you! Sell us on why we would benefit from having you on the team! - Tell us your EXACT income expectations (hourly or salaried). Assuming this position is a perfect fit, what's the minimum salary would need to be for you to get your financial needs met? Please be PRECISE in your communications as it sets the expectation moving forward. - In the subject line of the email, please include the position title and the secret code -- all other applications will be discarded. If you don't have the secret code, please do not apply. - We can't wait to see your resume, so please attach it. Please note that without an accompanying document (letter, attachment, video, podcast, series of tweets) addressing the above, your resume will NOT be reviewed. This is a remote position.

Answer incoming customer calls, identify issues through discovery, recommend solutions, and transfer to appropriate departments. Schedule and reschedule appointments while processing cancellation requests to enhance customer experience.