• You contribute significantly to making our online marketplace more customer-friendly and efficient through new projects, processes, and the introduction of tools — with a strong focus on automation, particularly using AI tools. • You evaluate company-wide developments and new tech features for their relevance to customer service, ensure that customer service requirements are implemented in development when necessary, and manage the operational rollout within the customer service team. • You analyze the current state of existing processes, using available customer inquiries among other sources, and identify optimization opportunities through data and process analysis. • You derive appropriate measures from your analyses, present them, and take full responsibility for their implementation while keeping an eye on the economic aspects. • You work closely with many other departments, such as Tech & Product, Marketplace Support, Logistics, Finance, and Legal.

Als Fachkoordinator:in Beatmung bist du für die fachliche Koordination und Planung festgelegter Außendiensteinsätze verantwortlich, die den Bereich Beatmung in der zugewiesenen Region betreffen. Darüber hinaus übernimmst du Klärungen zu Aufträgen mit externen und internen Stellen. Hierbei agierst du als Schnittstelle zwischen Patient:in, Vertrieb, Service Außendienst, Auftragssachbearbeitung sowie der Dispositionsabteilung. Des Weiteren bist du zuständig für administrative regionsbezogene Aufgaben hinsichtlich der Versorgung von Beatmungspatient:innen. Für deinen Einsatz wollen wir dir auch etwas zurückgeben. Neben einem sinnstiftenden Unternehmensziel bekommst du bei uns - Eine attraktive Vergütung und ein unbefristetes Arbeitsverhältnis in einem krisensicheren Umfeld - Komplette Flexibilität durch Remote Vertrag - 30 Tage Urlaubsanspruch plus 24.12. und 31.12., um ausreichend Zeit für Erholung und persönliche Interessen zu haben - Zwei zusätzliche Tage Volunteer Leave für deinen ehrenamtlichen Einsatz - Erlangung des Zertifikats Medizinprodukteberater:in für Schlaftherapie im Rahmen der Einarbeitung - Die Möglichkeit, am Aktienkaufprogramm teilzunehmen und von den Wachstumsmöglichkeiten des Unternehmens zu profitieren - Eine betriebliche Altersvorsorge mit einem Sockelzuschuss von 55 EUR, um für deine finanzielle Zukunft vorzusorgen - Ein flexibles Benefits-Programm, aus dem du dir deine persönlichen Benefits individuell zusammenstellen kannst. Es gibt hier die Möglichkeit aus einem Zuschuss für die Kinderbetreuung, Sportangebot, Restaurant Gutscheine sowie Jobrad Leasing zu wählen - Mental Health Support durch TELUS Health, der dir und deiner Familie Unterstützung in verschiedenen Lebensbereichen bietet - Umfangreiche Aus- und Weiterbildungsmöglichkeiten, einschließlich Zugang zu LinkedIn Learning, um deine Fähigkeiten kontinuierlich zu erweitern - Regelmäßige Events, um das Teamgefühl zu stärken und neue Kontakte zu knüpfen Zu deinen abwechslungsreichen Tätigkeiten gehören - Koordination der regionalen Einsatzplanung der zugeteilten Mitarbeiter im Service Außendienst für Aufträge, die die Patient:innen-Versorgungen mit dem Schwerpunkt Beatmung betreffen - Abklärung auftragsrelevanter Daten und Aktionen unter Zuhilfenahme von Softwareprogrammen und durch Rücksprache mit Kund:innen, Vertriebsteam, Service Außendienst und dem Innendienst - Routenplanung und Steuerung - Hinterlegung der Betreuungskonzepte und Versorgungskonzepte - Administration der in der jeweiligen Region versorgten Patienten:innen, mit Schwerpunkt der Beatmung - Telefonische Terminvereinbarung sowie Betreuung - Sicherstellen der optimalen Auslastung jedes Mitarbeiters/Mitarbeiterin im Service Außendienst in enger Abstimmung mit der Abteilung Zentrale Disposition - Überwachen der disponierten Touren/Einsätze inkl. notwendiger Anpassungen im Tagesgeschäft und kontinuierliche Optimierung der Einsatzplanung - Enge Zusammenarbeit mit Service auch zur Berücksichtigung veränderter Überleitungswege bspw. durch Digitalisierung der Entlassungen Dafür wünschen wir uns von dir - Eine erfolgreich abgeschlossene medizinische Ausbildung - Mehrjährige Berufserfahrung im Dienstleistungsbereich, idealerweise im Umfeld der Disposition und Einsatzplanung oder im Bereich des Patientenservice - Idealerweise Erfahrung als Medizinprodukteberater in den Bereichen Atemtherapie, Beatmung und Diagnostik - Sicherer Umgang mit MS Office-Produkten und ERP-Systemen, Kenntnis von Navision und FLS visitour, Alberta und KUMA Vision wünschenswert Werde Teil unseres Teams! Der Beitritt zu ResMed ist mehr als nur ein Ja, um die Welt gesünder zu machen. Es ist eine Karriere, die herausfordernd, unterstützend und inspirierend ist. Wenn dies für dich nach dem perfekten Arbeitsplatz klingt, bewerbe dich jetzt!

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower-level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation – while adhering to policies, using specialized knowledge and skills normally acquired through advanced education. Responsibilities may include the following and other duties may be assigned: - Identifies, develops, and implements near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries. - Identifies markets, licensing opportunities, and determines the feasibility of business and product development. - Performs economic analyses on new or improved product opportunities. - Develops business models and determines market trends to substantiate long-term prospects. - Coordinates with internal departments in identifying and implementing business development projects. - May work with sales, marketing, and potential customers to determine their needs. - Develops and disseminates information on a continuous basis to all pertinent parties concerning the fulfillment of project goals and objectives. Differentiating Factors: Autonomy Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments. Organizational Impact Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments. Innovation and Complexity Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Communication and Influence Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making. Leadership and Talent Management May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream. Required Knowledge and Experience - Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. - May have practical knowledge of project management. - Requires a bachelor degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. About MiniMed We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower-level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation – while adhering to policies, using specialized knowledge and skills normally acquired through advanced education. Responsibilities may include the following and other duties may be assigned: - Identifies, develops, and implements near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries. - Identifies markets, licensing opportunities, and determines the feasibility of business and product development. - Performs economic analyses on new or improved product opportunities. - Develops business models and determines market trends to substantiate long-term prospects. - Coordinates with internal departments in identifying and implementing business development projects. - May work with sales, marketing, and potential customers to determine their needs. - Develops and disseminates information on a continuous basis to all pertinent parties concerning the fulfillment of project goals and objectives. Differentiating Factors: Autonomy Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments. Organizational Impact Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments. Innovation and Complexity Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Communication and Influence Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making. Leadership and Talent Management May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream. Required Knowledge and Experience - Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. - May have practical knowledge of project management. - Requires a bachelor degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. About MiniMed We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.