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Kaufland e-commerce logo
Kaufland e-commerce

Elevate e-commerce - and yourself - on a daily basis. Develop the e-commerce of the future with us.

Junior Business Developer, Project Manager – Customer Service

Business Development RepBusiness Development RepFull TimeRemoteJuniorTeam 501-1,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

69 days ago

Salary

0

Seniority

Junior

Bachelor DegreeGermanEnglish

Job Description

Junior Business Developer, Project Manager – Customer Service

Kaufland e-commerce

• You contribute significantly to making our online marketplace more customer-friendly and efficient through new projects, processes, and the introduction of tools — with a strong focus on automation, particularly using AI tools. • You evaluate company-wide developments and new tech features for their relevance to customer service, ensure that customer service requirements are implemented in development when necessary, and manage the operational rollout within the customer service team. • You analyze the current state of existing processes, using available customer inquiries among other sources, and identify optimization opportunities through data and process analysis. • You derive appropriate measures from your analyses, present them, and take full responsibility for their implementation while keeping an eye on the economic aspects. • You work closely with many other departments, such as Tech & Product, Marketplace Support, Logistics, Finance, and Legal.

Job Requirements

  • You have completed a degree with an economic focus (e.g., Business Administration, Economics, Business Informatics) or a comparable qualification.
  • You have initial practical experience in project management or business development, ideally in e-commerce or customer service.
  • You are comfortable in a highly agile work environment with frequent change and enjoy driving that change forward.
  • You have a self-directed working style and the ability to prioritize; your pragmatic approach enables you to advance multiple initiatives in parallel.
  • You are tech- and data-savvy and ideally already have experience using AI tools and transforming business processes toward AI support.
  • You possess very strong analytical and conceptual skills.
  • You communicate clearly, represent the perspective of customer service, and address diverse stakeholder groups.
  • You have very good German (at least C1) and very good English (at least C1) skills and are comfortable speaking English regularly in your daily work.
  • Challenges motivate you — you can think your way into complex processes and independently develop solutions.

Benefits

  • Create your own work–life: Decide flexibly whether you want to work remotely (within Germany) or at one of our offices in Cologne, Darmstadt, Düsseldorf, or Berlin!
  • Urban Sports Club and RSG Group fitness studios: Through us you get top rates for fitness, swimming, yoga, and more.
  • Mental well-being: We support you on your well-being journey with dedicated offerings such as Instahelp, the digital platform for psychological online counseling.
  • Vacation & sabbatical: Enjoy 30 days of vacation per year and the option to take a sabbatical once you have been part of the team for a certain period.
  • Option for Pluxee restaurant vouchers: Purchase vouchers through us and benefit from tax-advantaged meal subsidies!
  • Deutschlandticket: We subsidize your subscription to increase your mobility.
  • Employee discount: You receive a monthly voucher for Kaufland.de.
  • Free choice of hardware: Whether Mac or Lenovo, you have the choice with us.
  • Boost for your growth: Benefit from our online language-learning offerings, a variety of in-house trainings, and our automated 360-degree feedback.

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At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower-level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation – while adhering to policies, using specialized knowledge and skills normally acquired through advanced education. Responsibilities may include the following and other duties may be assigned: - Identifies, develops, and implements near-term and long-term business strategies relating to the development of new products, technologies, services, follow-on products, and/or industries. - Identifies markets, licensing opportunities, and determines the feasibility of business and product development. - Performs economic analyses on new or improved product opportunities. - Develops business models and determines market trends to substantiate long-term prospects. - Coordinates with internal departments in identifying and implementing business development projects. - May work with sales, marketing, and potential customers to determine their needs. - Develops and disseminates information on a continuous basis to all pertinent parties concerning the fulfillment of project goals and objectives. Differentiating Factors: Autonomy Established and productive individual contributor. Works independently with general supervision on larger, moderately complex projects / assignments. Organizational Impact Sets objectives for own job area to meet the objectives of projects and assignments. Contributes to the completion of project milestones. May have some involvement in cross functional assignments. Innovation and Complexity Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex. Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Communication and Influence Communicates primarily and frequently with internal contacts. External interactions are less complex or problem solving in nature. Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making. Leadership and Talent Management May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream. Required Knowledge and Experience - Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. - May have practical knowledge of project management. - Requires a bachelor degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. About MiniMed We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

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