For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a driven and personable Intake Process Specialist who thrives at the intersection of client service and sales. In this role, you will be the first point of contact for prospective clients, ensuring every interaction is handled with professionalism, empathy, and confidence. Your daily work will directly impact lead conversion and client experience by managing calls, booking consultations, and maintaining accurate records. This position is ideal for someone who enjoys fast-paced environments, adapts quickly to feedback, and values structured processes. If you are motivated by meaningful conversations, clear goals, and being part of a respectful, collaborative team, this role offers both purpose and growth. • Monthly compensation range: 1,150 to 1,220 USD Responsibilities include, but are not limited to: - Support daily intake operations to meet booking KPIs - Perform administrative tasks including opening files - Complete data entry with accuracy and timeliness - Answer incoming phone calls from prospective clients - Book and confirm consultations accurately - Schedule appointments and manage calendars - Update and maintain CRM records consistently Requirements: • Minimum 1 year of experience working as an Intake Specialist or in a customer service role • Experience in sales required • Excellent English skills • Sales-oriented communication skills • Strong phone presence and active listening • High level of integrity and honesty • Compassionate and client-focused mindset • Ability to adapt quickly and receive feedback • Team-oriented with a respectful work style • Quick learner with attention to detail • Organized and process-driven • Location and timezone: Remote, Eastern Standard Time (EST) • Working Hours: Monday to Friday • Expected call volume: High volume (45+ daily) • Software and Tools Required: - CRM: Lawmatics - VOIP: Intermedia - Email/Calendar: Gmail Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions!  Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

The Appeals Review Specialist is responsible for independently managing a caseload, preparing appeal packets for external review, and ensuring timely, compliant resolutions in accordance with state and federal regulations. This role requires that appeal cases and independent review inquiries are processed, accurately, thoroughly, and within required timeframes while upholding company polices and regulatory standards. The specialist will serve as a point of contact with various regulators, entities and providers to ensure that request are handled accurately and timely while upholding company policies and regulatory standards. Key Responsibilities: - Research issues and apply Healthfirst policies, procedures, and regulations. - Prepare, edit, and finalize case files, letters, and summaries. - Manage all duties within regulatory timeframes. - Manage the Independent Dispute Resolution (IDR) process by effectively monitory submissions, timelines and ensuring compliance to achieve fair and timely resolution of payment disputes . - Communicate and collaborate effectively with colleagues. - Efficiently manage the external appeal process from beginning to effectuation of the resolution of the external appeal decision. - Ensure accuracy in OnBase cases, including: - Correct org received/decision date and time. - Proper setup as Pre- or Post-service. - Verification of service level and authorization number. - Accurate member and submitter demographics. - Complete provider details with address. - Complete case summaries with all fields checked and service level validated. - Confirm inclusion of required documents (assessments, denial rationale, EOC excerpts, redacted pages). - Gather information from OnBase, TruCare, and other systems; maintaining accurate case management. - Build evidence packets per job aid (AG-RF-208), ensuring correct order and attachments. - Submit packets to OAH via FTP by due date and upload proof of submission upon acknowledgement. - Maintain productivity, quality standards, and HIPAA compliance. - Perform additional duties as assigned. Minimum Qualifications - HS Diploma or GED from an accredited institution - Experience in claims, customer service, or healthcare settings - Collaborative - Detail-oriented, able to work under pressure, and meet tightlines - Ability to work under pressure - Organized Preferred Qualifications: - Previous experience in managed care, health insurance, or appeals. - Familiarity with systems such as OnBase, TruCare, or Hyland. - Strong critical thinking, decision-making, and communication skills. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: - Greater New York City Area (NY, NJ, CT residents): $58,900 - $80,070 - All Other Locations (within approved locations): $51,000 - $74,880 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Senior Informed Consent Specialist ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development As a Senior Informed Consent Specialist at ICON, you will lead the development and oversight of informed consent strategies and documents for complex, global clinical studies. You will act as a subject matter expert, ensuring participant-facing materials are ethical, compliant, and understandable. What You Will Do: You will take ownership of scientific operations deliverables, applying your expertise to complex challenges. Key responsibilities include: - Leading the creation, review, and optimisation of global and country-specific informed consent forms for complex or high-risk studies. - Advising study teams on informed consent strategies, including readability, cultural considerations, and local regulatory expectations. - Overseeing translation, localisation, and version control processes to ensure consistency and traceability across regions. - Interacting with sponsors, ethics committees, and regulatory authorities to address consent-related queries and negotiate wording as needed. - Developing guidance, templates, and training materials to drive standardisation and best practices within the informed consent function. - Mentoring junior informed consent specialists and contributing to continuous improvement initiatives. Your Profile: You will have a strong foundation in scientific operations, with the experience to work independently and guide others. Required qualifications and experience: - Bachelor's degree in a relevant scientific discipline or healthcare-related field - Extensive experience in clinical research, regulatory affairs, ethics, or a related area with strong focus on informed consent. - In-depth knowledge of GCP, ethical principles, and global regulatory expectations for participant information and consent. - Exceptional writing and editing skills, with the ability to produce clear, patient-friendly documents. - Strong stakeholder management skills, with experience liaising with sponsors, IRBs/ECs, and cross-functional teams. - Proven ability to manage multiple complex studies and deadlines with a high degree of accuracy and ownership. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for reviewing and processing requests for authorization of medical services in accordance with company policies and procedures. Collects and accurately enters information required by third parties for precertification for procedures, tests and imaging. Notifies the appropriate departments of insurance information and obtains and inputs corrected insurance information as needed. Does this position require Patient Care? No Essential Functions: Work as part of a group to secure insurance authorizations in an appropriate timeframe. Collects and accurately enters information required by third parties for precertification for procedures, tests and imaging. -Research and ensure proper and accurate diagnosis and procedure codes are assigned -Refer patients to financial counseling, as appropriate -Inform patient of authorization concerns prior to admission/procedure, coordinating with appropriate parties to facilitate authorization as appropriate, collaborating with other departments/offices to resolve complex authorization issues -Code authorization status in system and complete workflow. Research and remedy denials, while escalating complex denials. -Respond to internal and external inquiries regarding authorization decisions and provide explanations as needed Qualifications Education High School Diploma or Equivalent required experience in medical authorization or related field 1-2 years preferred Knowledge, Skills and Abilities - Excellent attention to detail and organizational skills. - Strong communication and interpersonal skills. - Knowledge of medical terminology and medical insurance benefits, including complete understanding of coordination of benefits. - Familiarity with computer systems and databases. - Ability to work independently and as part of a team. - Ability to work in a fast-paced environment. Additional Job Details (if applicable) Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.81 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.