Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 The HSTC (High Stakes Test Center) Operations Coordinator - China Based plays a key role in ensuring the smooth operation of High-Stakes Test Centers (HSTCs). Reporting to High Stakes Test Centre Management Team Leader, the role involves working with partners, managing schedules, ensuring compliance, and providing the necessary tools and processes for efficient exam delivery. Strong organizational skills, attention to detail, and clear communication are essential to maintaining high-quality standards. As a HSTC (High Stakes Test Center) Operations Coordinator - China Based your tasks will include the following: - Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements. - Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast. - Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand. - Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments. - Coordinate with internal teams, to manage unforeseen events ensuring minimum impact on candidates and stakeholders. - Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards. - Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams. - Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams. - Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.   What we look for: - Bachelor’s degree in business administration, operations management, or a related field preferred. - 3+ years previous working experience in a multi-cultured environment would be considered a plus. - Excellent attention to detail. - Excellent command of the English Language (Level C2). Extra languages desired - Advanced computer literacy is required. ECDL Advance level certification is desirable - Clear and effective communication skills, both written and verbal. - Strong organizational and time-management skills. - Ability to work under pressure and meet tight deadlines. - Experience in liaising with multiple teams and departments. - Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards. - Flexibility to travel as required to support operational needs.   What we offer: - Competitive remuneration package 💲 - Work in an international, dynamic and fun atmosphere 💯 - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Huge learning experience in using best practices and global environment 📈 - Constant personal and professional development 🥇 About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country. All applications will be treated with strict confidentiality.

• Own a portfolio of health center clients as their primary point of contact for 340B referral capture • Deliver performance reporting and QBRs, proactively surfacing opportunities to improve program outcomes • Drive referral capture optimization using nuReferrals, helping clients close the loop on eligible referrals • Act as a trusted partner to clients, ensuring they feel supported, informed, and have a knowledgeable partner, not a ticket queue • Lead client implementations from kickoff through go-live • Manage timelines, milestones, and coordination across internal and client stakeholders • Identify gaps in execution and drive resolution to keep clients on track • Analyze client data to identify trends, gaps, and opportunities • Translate insights into clear, actionable recommendations that improve performance • Support clients in improving both operational efficiency and financial outcomes • Act as the voice of the client internally, partnering with Product, Data, and Operations teams to improve solutions • Develop and assess analyses and reporting to support clients and internal stakeholders • Identify and help drive revenue-generating opportunities across your portfolio • Contribute to documentation, training materials, and process improvement efforts

• Manage workflows in alignment with departmental goals and objectives. • Execution of individual and team goals and objectives in alignment organizational strategic initiatives. • Ensure work is allocated to teams based upon account needs, staff experience, and expertise. • Prepare and deliver ongoing performance coaching and performance reviews for direct reports, using tools (i.e. skills assessments, audits, productivity reports, etc.) to measure technical skills and performance within your team. • Identify and mitigate risks and escalate to leadership when appropriate. • Identify, document, and improve processes in alignment with organizational best practice recommendations and in partnership with departmental leadership. • Analyze the revenue cycle for each billing client to determine status, issues, and implement appropriate solutions when needed. • Interface with customers and establish relationships that promote the timely and efficient resolution of revenue cycle issues. • Ensure bills sent out are accurately processed following payer requirements and organizational policies. • Prepare and present analysis of monthly team and member performance to OBS leadership identifying areas of focus and potential risk. • Establish and maintain positive working relationships with patients, payers, department team members, OBS clients, OCHIN Members, vendors, and other stakeholders. • Maintains the confidentiality of patient information, organizational data and information at all times in compliance with HIPAA regulations. • Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. • Remain focused in the face of pressure and meet deliverables in accordance with expected timelines. • Complete projects and tasks independently and with limited direct supervision. • Other duties as needed to support the organizational mission and goals.

• Manage workflows in alignment with departmental goals and objectives. • Execution of individual and team goals and objectives in alignment organizational strategic initiatives. • Ensure work is allocated to teams based upon account needs, staff experience, and expertise. • Prepare and deliver ongoing performance coaching and performance reviews for direct reports, using tools (i.e. skills assessments, audits, productivity reports, etc.) to measure technical skills and performance within your team. • Identify and mitigate risks and escalate to leadership when appropriate. • Identify, document, and improve processes in alignment with organizational best practice recommendations and in partnership with departmental leadership. • Analyze the revenue cycle for each billing client to determine status, issues, and implement appropriate solutions when needed. • Interface with customers and establish relationships that promote the timely and efficient resolution of revenue cycle issues. • Ensure bills sent out are accurately processed following payer requirements and organizational policies. • Prepare and present analysis of monthly team and member performance to OBS leadership identifying areas of focus and potential risk. • Establish and maintain positive working relationships with patients, payers, department team members, OBS clients, OCHIN Members, vendors, and other stakeholders. • Maintains the confidentiality of patient information, organizational data and information at all times in compliance with HIPAA regulations. • Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. • Remain focused in the face of pressure and meet deliverables in accordance with expected timelines. • Complete projects and tasks independently and with limited direct supervision.