• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and tool sets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production roll outs. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving of complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and tool sets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production roll outs. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving of complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and tool sets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production roll outs. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving of complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• Oversee daily SAP AMS operations, including incident, problem, change, and release management. • Lead and mentor SAP support teams, including internal staff and outsourced vendors. • Act as the primary liaison between business stakeholders, clients, and technical teams. • Ensure strict adherence to SLAs (Service Level Agreements), ITIL processes, and internal governance frameworks. • Identify and implement continuous improvement initiatives for SAP support and service delivery. • Manage vendor relationships, contracts, and service performance for outsourced SAP support. • Handle escalations, resolve complex issues, and manage transitions of projects to AMS support. • Maintain and develop processes, procedures, documentation, and enforce best practices for SAP system maintenance and support. • Assist in onboarding and growing AMS accounts, with a focus on retaining clients and managing profitability.