The Software Business Analyst will serve as a critical liaison between external clients, business stakeholders, and development teams, ensuring that software requirements are captured with clarity, validated against user needs, and delivered effectively. This is a customer-facing role. The Software Business Analyst will regularly engage with clients during discovery sessions, workshops, and demonstrations, while also working closely with internal stakeholders, developers, and QA testers. The Software Business Analyst will gather and document requirements, collaborate on test planning, validate features against acceptance criteria, and use data analysis to recommend improvements. The Software Business Analyst position is well-suited for an experienced analyst who enjoys working directly with customers and cross-functional teams, and who wants to grow their expertise in requirements, testing, and data-driven product improvement while contributing to enterprise-grade applications. The Software Business Analyst is a remote position with the option to work in any of Kelmar’s offices including Rockland, MA; Middleton, MA; or Wilmington, DE. RESPONSIBILITIES AND DUTIES: Requirements Discovery & Analysis - Engage external clients and internal stakeholders to elicit detailed business requirements through interviews, workshops, and workflow observation. - Translate solution-oriented requests into structured, testable business problems. - Analyze existing workflows and propose enhancements to support business needs and system performance. - Evaluate feasibility, business value, and impact of requested changes. Documentation & Ticketing - Write clear and actionable user stories and acceptance criteria in Agile planning tools. - Maintain requirement traceability across the development lifecycle. - Create supporting visuals such as process flows, wireframes, and mockups to enhance shared understanding. - Ensure tickets are organized with sufficient business and technical context for efficient delivery. Collaboration & Delivery Support - Act as the primary point of clarification for requirements during development. - Partner with QA to design and validate test plans and UAT scenarios. - Support UAT execution and defect triage to ensure business needs are met. - Facilitate client and stakeholder demonstrations, capture feedback, and refine requirements accordingly. - Proactively communicate requirement changes, risks, and timeline impacts across teams. - Travel occasionally (up to 10%) for discovery sessions or client meetings. Continuous Improvement - Actively identify and flag incomplete, conflicting, or missing requirement elements early. - Propose enhancements to internal requirement gathering or documentation processes. - Maintain a stakeholder feedback loop to ensure business expectations align with delivered functionality. - Assess client support calls and feedback to identify usability issues and enhancement opportunities. - Continuously assess user workflows and client feedback to propose improvements that enhance usability, accessibility, and overall product experience across KAPS, SWS, NAUPA Tool, and related platforms. QUALIFICATIONS: - 5+ years of relevant work experience. - Bachelor’s degree in related field. - Proven experience writing user stories and acceptance criteria within Agile/Scrum frameworks. - Exceptional communication and stakeholder facilitation skills. - Experience with ticketing systems (e.g., YouTrack, Jira) and Agile planning tools. - Strong analytical, organizational, and problem-solving abilities. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Ability to interpret data requirements, business logic, and relational database concepts. - Ability to perform effectively in a fast-paced software development environment. - Proficiency with common Microsoft and productivity tools (e.g., Excel, Word, Outlook). - Must possess a high level of organizational skills and be able to multi-task and prioritize work assignments effectively. - Experience creating wireframes, user flows, or process maps using tools like LucidChart, Miro, or Balsamiq is preferred. - Understanding of SQL or relational data concepts and ability to read queries is preferred. - Knowledge of the financial, claims, or regulatory software domain is preferred. All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc. SALARY & BENEFITS: Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring range for this position is $85,000 – $100,000. In addition, Kelmar provides the following benefits: - Medical, Dental and Vision Insurance - Flexible Spending Plans - Basic Life, AD&D, and Voluntary Term Life Insurance - Disability Insurance - 401(k) Plan with Company Match - Paid Parental Leave - Paid Time Off - Tuition Assistance - Eligible for Discretionary Annual Bonus The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team! Kelmar Associates is an equal opportunity employer PM20

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Business Analyst - Medicaid Claims at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. You will support the Claims and Reference functional areas of the Arkansas Title XIX fiscal agent account. This position will be assigned to coordinate the system modifications and enhancements related to Claims/Reference/Business Processing Application (BPA). A knowledge of procedure codes, diagnosis codes, benefit plans, and rules engine functionality are a plus. Here are the details on this position. Your role in our mission Take charge and focus on how we can meet critical needs to help clients deliver better health and human services outcomes. - Coordinate workstreams and teams on IT projects to align solutions with client business priorities - Demonstrate your knowledge as SME and liaison for clients and internally between technical and non-technical workers to transform requirements into real results - Delegate work across teams, and coach and monitor project team members to plan, design, and improve complex business processes and modifications - Streamline workflows across clients and technical personnel to determine, document, and oversee carrying out system requirements - Support quality control as you create and execute test cases to verify that all requirements have been met What we're looking for - 3 or more years of experience working as a business analyst between technical and non-technical personnel, with Medicaid and Medicare experience preferred. - Experienced in claims processing with a strong focus on policy-driven outcomes and compliance with regulatory standards. Experience and knowledge with HCPCS and ICD procedure codes and ICD diagnosis code is a plus - Familiarity with HIPAA EDI X12 transaction sets, particularly 837 (Claims) - Knowledge of Microsoft Excel advanced features such as macros and core functions. Experience with relational database software and SQL is a plus - Ability to clearly and concisely translate technical requirements to a non-technical audience - Skills working with business processes and re-engineering - Curiosity to solve complex problems and strong interpersonal skills to interact with and influence clients and team members - A caring team leader who motivates and coaches less experienced resources What you should expect in this role - Fully remote, only US location options will be considered - Client is in Central time zone - Video cameras must be used during all interviews, as well as during the initial week of orientation - The deadline to submit applications for this posting is April 8, 2026 #LI-HC1 #LI-EDI X12 #LI-EDI 837 Claims #LI-HCPCS The pay range for this position is $55,600.00 - $79,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Posting Date 03/10/2026 2000 16th St, Denver, Colorado, 80202-5117, United States of America Location: Flexible 100% remote position - quarterly travel required This position will understand the intricacies of the Revenue Cycle and initiate/co-drive project work that affects the bottom line of the organization and helps take ROPS to World Class via strategic, measured, and intentional methods of improving Yield. The ideal candidate in this role will have excellent written and/or verbal communication, analytical skills and demonstrate ability to think critically and operate somewhat autonomously. Business Analysts will be able to synthesize findings through root cause analysis and/or data analytics, knowledge from previous projects and relationships with business partners in order to recommend, facilitate and drive process improvements. Analysts will see the process through from start to finish in terms of gathering data, communicating with partners, implementation, and post-implementation plans. Responsibilities include, but are not limited to: - Initiate and drive work streams of projects that directly impact the organization’s overall health via improved Yield. This includes being able to create and maintain a robust project plan, set challenging goals and deadlines per executive asks, calculating impact to Yield, Bad Debt, and overall project ROI, and solution analysis. A Business Analyst will also participate and potentially lead project updates with executives and stakeholders, some of which may be high visibility to VPs and above. - Proactively monitor team’s book of business outcomes and findings through data analytics and/or trend analysis and root cause analysis. Take these findings and develop/pitch/initiate process improvements in the areas with the most significant impacts to the organization. - Meet with project teams on an ongoing basis, facilitate project team next steps through data driven findings on a facilitator and/or (data) analytical support level. - Meet with business partners regularly and impacted teams to maintain relationships with, and provide high level updates and results to on initiatives. - Ad hoc data analytics and deep dive requests. Minimum Qualifications: - High school diploma or equivalent required; Bachelor's degree preferred - Minimum of two (2) years’ experience (will also consider new or recent graduates with experience working on projects in class while in school) - Project Management Experience preferred - Proven ability to be successful in an autonomous work environment - Intermediate Proficiency in all Microsoft Office Applications - Experience with data analysis and/or process innovation - Strong ability to create and/or communicate executive level materials - Demonstrated ability to conduct and interpret quantitative and qualitative analyses - Demonstrative technical and/or statistical understanding (i.e. Netezza, PL/SQL, Tableau, Oracle, Machine Learning / Artificial Intelligence, Python, SPSS, Statistical Modeling, etc.) Why wait? Explore a career with DaVita today. Go to http://careers.davita.com to learn more or apply. What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. #LI-CM2 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $57,784.00 - $85,000.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

• As a Partner Solutions Consultant, demonstrate a high level of service and ensure the team achieves it goals, objectives and SLA’s. • Provide level 2 technical support for all SiteMinder labeled products and services with a primary focus on Partner Support • Case management ensuring that all support cases are resolved for escalated to the appropriate team in a timely manner in accordance with SiteMinder’s SOPs and service level agreements. • Continual learning and improvement in technical knowledge and troubleshooting techniques, with the ultimate goal of solving complex-issues in a Customer-friendly manner • Be a GDS subject matter expert. Have an in-depth understanding of the technology, service delivered, and the tools used. • Coordinate GDS deployments and training, set the customer expectation and resolve the customer issue, deliver against the KPIs. • Follow SiteMinder’s best practice procedures, specifically in regard to escalating any security concerns or breach of security. • Working smoothly with the global Partner Support team, collaborating to make the best Customer-experience possible