• Configure our internal defined benefits (DB) pension software solution • Analyze and resolve common issues our clients experience following implementation • Act as the link between the client and the project team in terms of pension plan calculations • Write specifications according to the needs and requests of the clients regarding new developments of the software • Ensure the proper integration of the software with other software that will be implemented for the client • Develop a specific testing strategy for the software configuration and new developments • Participate in the review of test scenarios with the selection criteria required by the plan • Provide support to the quality assurance team • Collaborate in the development of the software by providing suggestions for improvement

Social Factor is looking for a remote, US-based, part-time, Junior Implementation Consultant is to provide Sprinklr admin configuration services in partnership with Social Factor and Client teams. The Junior Implementation Consultant will optimize the usage and output of Sprinklr to meet the clients’ business needs, increase ROI through automation and efficiencies, and improve end-user experience. This is both a technical role and a client-facing role. We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Responsibilities: - Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions. - Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential. - Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. - Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments. - Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary. - Be proactive, provide platform best practices, and anticipate needs for existing clients. Requirements: - This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; emphasis on Sprinklr or similar platforms is a plus. - Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required. - Some programming experience is desired. - Social media literacy and proficiency are desired. - A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role. - Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation. - Minimum of Windows 10 and macOS 12.X - Internet speed requirement of a minimum of 50 mbps Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Key Relationships: - Planning & Scheduling Supervisor - Planning & Scheduling Sr. Leader - Director Routing and Scheduling - VP Logistics - Branch Managers, Service Managers, and Technicians - Contact Center colleagues - North America Managers and Colleagues - Key customers - Strong relationships within customer organization and Field Job Summary: This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Performance Indicators: - Work Orders scheduled per day/month - 30 and 60 day completion rate - Planned Miles between Work Order Principal Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: - Creates route plans using work order data and route analysis software - Communicates routes within assigned territory to service personnel - Summarizes and reviews plans daily with the Service Planning Supervisor - Creates summary reports daily and provides to supervisor - Performs other duties as assigned CANDIDATE SUMMARY Required Experience: - Advanced knowledge of Routing and Scheduling software systems - Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand - Verbal and written communication skills, including public speaking - Analytical skills and attention to detail - Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) - Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations - Ability to manage multiple, repetitive tasks - Basic understanding of texting software or other forms of software needed to accomplish this objective - Ability to effectively interact with co-workers and the public - Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics: - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders. Formal Education, Qualifications or Training: - High school diploma or (GED) or equivalent combination of education and/or experience in the service industry - 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions: The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones and etc. - Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: - Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: - Inside working conditions: The change of building environment such as with or without air conditioning and heating. Base Pay Range Hourly: $18.00 - $20.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Hiring Manager: Eric Willis Talent Acquisition Advisor: Laura DeLuca Job Code Level: CMM3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. Your Impact: We are seeking a visionary and technically proficient Director, Discovery Private Cloud & Enterprise to lead our private cloud services team, focusing on targeting Enterprise customers with our cutting-edge legal technology solutions. This role involves managing client services, supporting cloud implementations, ideating and delivering technical solutions, and overseeing project management for clients using our private cloud product. This Leader will play a critical part in targeting and onboarding new enterprise and large law firm clients and will be responsible for growing Axcelerate Private Cloud revenue and margin, developing and maintaining private cloud contracts and customer relationships, and driving the development of enterprise solutions tailored to our customers’ specific needs to drive retention and growth. What you will do: - Team Leadership: Lead and mentor a team responsible for overseeing client services and customer success for our Axcelerate private cloud customers. - Business Objectives & KPIs: Own and drive business objectives and key performance indicators (KPIs) to ensure the success and growth of our private cloud subscriptions and services and improving our margins. - Cost Estimates & Infrastructure Scoping: Develop and maintain cost estimates and infrastructure scoping for deploying private cloud environments, ensuring they align with client needs, budgetary constraints, and revenue and margin requirements. - Contract Management: Oversee the commercial and technical aspects of private cloud contracts, including the creation and maintenance of contract templates, negotiation, and handling redlines. - Enterprise Solutions Development: Drive the development of enterprise solutions, including custom automation, reporting and dashboards, and data reuse functionality in collaboration with the product team. - Subject Matter Expertise: Serve as the senior subject matter expert on all product features, acting as a customer advocate for requested critical functionality. - Customer Success Initiatives: Lead customer success initiatives for all private cloud clients, catering to a diverse range of customer types and use cases. Ensuring high levels of customer satisfaction and overseeing the renewal process for all private pod customers. - Financial Forecasting: Regularly forecast the financial aspects related to private cloud customers, including subscription, overage, and services revenue. - Pre-Sales Support: Engage in pre-sales activities, including internal sales consulting, technical support for Account Executives, customer interaction, and evaluation of pricing requests. - Billing Models and Custom Pricing Proposals: Develop custom pricing models tailored to specific customer needs and scenarios, addressing budgetary restrictions and accommodating required margins. - Escalation Point: Act as the escalation point for private cloud customers facing technical or other significant delivery issues. What You Need to Succeed: - Educational Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree or MBA is a plus. - Experience: At least 8-10 years of experience in cloud services, with a focus on private cloud environments, legal technology solutions, and enterprise-level client services. Axcelerate experience is a significant advantage. - Skills: - Strong leadership and team management abilities. - Deep understanding of private cloud infrastructure and legal technology. - Proven track record in contract management, including contract negotiation and redlining. - Experience with developing and managing complex billing models. - Expertise in pre-sales support and custom pricing development. - Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. - Strong problem-solving skills and the ability to manage escalations and critical issues. One Last Thing OpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention. Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $134540 - $ 221,030 USD per annum. Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.