Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Key Account Manager
Location
Germany + 1 moreAll locations: Germany | United Kingdom
Posted
64 days ago
Salary
0
Seniority
Lead
Job Description
Key Account Manager
CVI Infrared Optics
The EDC (European Distribution Centre) is situated in Didam, Netherlands which is close to the German borders is now primarily a warehousing site used to store and facilitate movement of goods around Europe, Asia and the US. Within our warehousing facility our core business is optical, agriculture and medical storage working with our IDEX business units based in the UK, US and Europe. Alongside the warehouse are supporting functions of Quality, Sales, Customer Service, Purchasing and Finance. The EDC works in conjunction with many of the other businesses sat under the IDEX umbrella. Alongside the storage facility you will find a dedicated quality assurance centre which ensures the quality and compliance of all parts being shipped meets internal and external standards of production and release. Quality Assurance offers a support service to our customers in order to find technical optical solutions. Position Summary This exciting new position can be located in Germany (remote) or in our Production Site in Leicester, UK. The Key Account Manager – European Defense is a highly responsive, execution‑focused commercial role responsible for managing and growing OEM and Tier‑1 defense accounts across Europe, with a particular emphasis on German and other specific European customers. This position focuses on building deep, trusted relationships; delivering an exceptional customer experience; and ensuring seamless coordination between the customer and the manufacturing site. A core requirement of this role is effective cross‑functional communication across all levels of the factory—Operations, Shipping & Receiving, Inside Sales, Engineering, and Site Leadership—to ensure alignment, clarity, and consistency in how we support key customer programs. Success in this role comes from disciplined follow‑through, excellent communication, accurate forecasting, and the ability to over deliver on customer expectations by removing friction from the buying experience. Key Responsibilities 1) Customer Relationships & Sales Execution - Serve as the primary commercial point of contact for assigned European defense accounts, building strong relationships across engineering, sourcing, quality, program, and leadership levels. - Meet or exceed annual revenue and order targets through disciplined account planning, consistent engagement, and strong opportunity management. - Conduct regular customer visits and touch points—both virtual and onsite—to maintain alignment, advance opportunities, and ensure we remain the preferred partner. - Respond quickly and professionally to all customer inquiries, RFQs, and quality concerns; remain a consistently available and responsive point of contact. 2) Pipeline, Qualification & Forecasting - Identify high‑probability prospects and rapidly qualify/disqualify opportunities based on technical fit, timing, and alignment with overall strategic intentions. - Maintain accurate CRM data, account dashboards, and high‑quality multi-quarter forecasts. - Provide clear, timely communication on customer requirements, issues, and risks to internal stakeholders. 3) Opportunity Management, Proposals & Negotiations - Lead day‑to‑day execution of the proposal and quote process, coordinating pricing and lead time proposals within established guidelines. - Present proposals, manage clarifications, and win opportunities quickly. - Document win/loss insights and competitive dynamics to improve future performance. 4) Order Enablement & Delivery Coordination - Hold regular conversations and facilitate communication between the customer and the factory to ensure that our delivery plans, production priorities, and support strategies align with customer expectations. - Proactively identify potential miss alignments or risks (capacity, capability, timing, technical considerations) and coordinate internally to drive solutions. - Support customer acceptance, onboarding of new products, and smooth transition from design/quote to production. 5) Voice of Customer & Voice of Factory - Represent the Voice of the Customer internally during discussions on priorities, capability development, scheduling, and long‑term planning—ensuring customer needs are accurately communicated and understood. - Act as the Voice of the Factory in discussions with the customer, clearly and accurately representing our capabilities, capacity, constraints, and unique value proposition—and delivering a compelling, credible sales message grounded in operational reality. Qualifications & Experience - Minimum 5+ years of experience in technical sales or key account management (optics, lasers, photonics, or related electro‑optical industries preferred). - Bachelor’s degree in Engineering, Optics, Industrial Technology, or a related technical discipline. - Demonstrated ability to build strong customer relationships and drive account growth. - Strong organisational skills, disciplined follow‑through, and excellent verbal/written communication. - Proficiency with Microsoft Office and CRM tools. - Ability to travel approximately 20%, primarily within Germany and neighbouring European countries. - German fluency (primary language) required; English proficiency also required. - Must hold an EU or UK passport and be eligible to work within the EU without sponsorship. - Although role is remote, residence in Germany or a country bordering Germany is strongly preferred. Key Competencies - Customer Focused & Responsive & Proactive Approach - Execution Disciplined - Cross‑Functional Collaboration - Technical Curiosity (with interest and ability to learn) - Clear Communication - Results Orientation Success Metrics - Achievement of orders and revenue targets. - Strong forecast accuracy and CRM discipline. - High customer satisfaction driven by responsiveness, clarity, and reliability. - Consistent and sustainable growth in account penetration, new programs, and share of wallet. - Smooth cross‑functional coordination with minimal escalations and strong internal alignment.
Related Guides
Related Job Pages
More Account Manager Jobs
Marketing Manager of Membership Growth and Retention
Sigma Theta Tau International Honor Society of NursingSigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact. We support people—both the nurses we serve and the team members who make our work possible. We’re a community-oriented group of approximately 60 employees based in Indianapolis, Indiana, working in a remote-friendly environment. Culture that values accountability, growth, and purpose Strong health and retirement benefits Support for professional development Encouragement of open communication and collaboration across teams Commitment to diversity and inclusion Equal Opportunity Employer Ready to Join Us? Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.
A Day in the Life Your day often starts with a quick check on active campaigns and performance. You are reviewing membership acquisition, renewal, and engagement metrics to understand how campaigns are performing and where adjustments are needed. If something is underperforming, you are identifying the cause and deciding what to change, whether that is audience targeting, messaging, or channel mix. A significant portion of the day is spent actively managing campaigns. This might include building or refining email and paid media campaigns, adjusting segmentation, reviewing audience lists, or preparing upcoming launches. You are working across multiple channels, ensuring each campaign is aligned with the member value proposition and designed to drive action. Work frequently shifts between execution and coordination. You are meeting with the marketing and communications team to align campaign timelines, messaging, and creative assets, while also connecting with the Membership and Volunteer Engagement team to ensure campaigns reflect the member journey and support both recruitment and retention goals. Optimization is ongoing throughout the day. You are setting up or reviewing A/B tests, analyzing results, and applying those insights to improve performance. This could mean refining a renewal message, adjusting an offer, or testing a new approach to increase conversions. Campaign performance is not static, and you are continuously making adjustments to improve results. You are also monitoring budgets and campaign pacing, ensuring efforts are aligned with growth targets and making adjustments as needed. As campaigns progress, you document performance, capture key insights, and identify what could be scaled, refined, or discontinued in future efforts. By the end of the day, campaigns have been adjusted, new tests are in motion, and the next set of decisions is already taking shape, all with goal of driving stronger, membership growth, retention, and long-term value. You Would Thrive in This Position If: - You have earned a Bachelor's degree in marketing, communications, business, or related field. - You bring seven to ten years of progressive experience in marketing, with a strong emphasis on direct response acquisition and retention campaigns. - You have a proven track record of driving membership or subscription recruitment and renewal growth through multi-channel campaigns. - You have hands-on experience managing email, digital, paid media, and conversion-focused campaigns with measurable ROI outcomes. - You have demonstrated experience developing and optimizing lifecycle marketing strategies, including onboarding, engagement, and renewal journeys. - You have experience managing campaign budgets and forecasting performance against revenue targets. - You are able to translate data and analytics into actionable marketing insights and strategy adjustments. Who We Are Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact, but what really sets us apart is how we support people—both the nurses we serve and the team members who make our work possible. We’re a community-oriented group of approximately 60 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We offer strong health and retirement benefits, support professional development, and encourage open communication and collaboration across teams. If you’re looking for a place where your work matters and your growth is supported, you’ll feel right at home here. We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer. Ready to Join Us? Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.
Manager, Renewal Accounts
Rapid7At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Rapid7 is a hybrid work environment. We are evaluating candidates in the Boston area who are eager to lead a team three (3) days in-office, and two (2) days remote. A commuter subsidy is provided. About the role We are seeking a strategic and execution-focused Manager, Renewal Accounts to lead a team of Renewal Account Managers across multiple experience levels, including Associate RAMs, RAMs, Senior RAMs, and Team Leads. This leader is accountable for renewal performance, forecast accuracy, team development, and consistent execution of Rapid7's renewal motion. This role blends people leadership, commercial accountability, and operational rigor, ensuring the team delivers predictable retention outcomes while providing a high-quality customer renewal experience. Impact The Manager, Renewal Accounts plays a critical role in Rapid7's recurring revenue strategy by: - Owning retention performance and renewal execution across their assigned segment - Driving forecast accuracy, inspection discipline, and on-time deal closure - Developing and scaling Renewal Account Managers into confident commercial owners - Partnering cross-functionally to ensure alignment across Sales, Customer Success, Channel, Finance, and Operations Key Responsibilities People Leadership & Development - Lead, coach, and develop a team of Associate RAMs, RAMs, Sr. RAMs, and Team Leads - Set clear expectations for role execution, deal ownership, and renewal accountability - Conduct regular one-on-ones, performance reviews, deal inspections, and coaching sessions - Support career development, progression, and readiness for increased scope or leadership Renewal Execution & Forecast Ownership - Own renewal outcomes and forecast accuracy for the team's book of business - Establish and enforce renewal inspection cadence, deal hygiene, and execution standards - Guide teams through complex or at-risk renewals, escalations, and negotiations - Ensure consistent application of renewal strategy, pricing, and policy governance Operational Excellence - Ensure accurate forecasting and documentation in Salesforce, Clari, and internal reporting tools - Monitor renewal health, risk signals, and execution gaps across the team - Partner with leadership to identify trends, systemic issues, and improvement opportunities - Drive adherence to Rapid7's renewal processes, timelines, and operating rhythms Cross-Functional Leadership - Partner closely with Sales, Customer Success, Channel, Finance, and Legal to deliver a unified renewal experience - Align on account strategy, renewal risk mitigation, and expansion opportunities - Represent the Renewal Account Management function in cross-functional discussions and initiatives Enablement & Process Improvement - Reinforce renewal playbooks, best practices, and execution frameworks - Partner with leadership on enablement initiatives, tooling improvements, and process evolution - Support Team Leads and Sr. RAMs in elevating execution standards across the organization Qualifications & Skills - 6+ years of SaaS renewals, account management, or commercial ownership experience - 2+ years of people leadership experience managing commercial or customer-facing teams - Proven success driving retention, forecast accuracy, and renewal execution at scale - Strong coaching, communication, and stakeholder management skills - Advanced proficiency in Salesforce, Clari, and forecasting tools - Strong analytical and operational mindset with a bias toward action and accountability - Cybersecurity or enterprise SaaS experience preferred Key Competencies - Holds teams accountable to outcomes, not activity - Builds strong, capable renewal talent through coaching and clarity - Drives disciplined execution and predictable results - Operates effectively across Sales, CS, Channel, and Finance - Balances customer experience with commercial rigor LI: #MB2 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $110,500.00 - 149,500.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
• Develop, implement, and track strategic sales plans and initiatives to meet defined goals within a defined book of healthcare business • Build and maintain strong relationships with key decision-makers across the respective healthcare end users, GPOs, and distributor partners • Negotiate contracts including pricing, terms, and service agreements • Conduct Quarterly Business Reviews (QBRs) and Joint Business Planning (JBP) sessions with key healthcare accounts as well as key distributor partners, ensuring alignment to business goals and performance metrics • Resolve customer issues promptly and effectively • Ensure long-term customer satisfaction, increase customer retention and mitigate churn • Accurate & complete customer relationship management (CRM) Updates • Drive new business development efforts to support top-line growth, including identifying and securing new healthcare opportunities • Monitor market, category, segment, and competitive trends and activity to inform and adjust strategic initiatives • Oversee sales forecasts, budgets, and key performance metrics • Consistently achieve or exceed targeted sales, delivered profit margin, and functional expense goals • Coordinate with marketing, product development, supply chain/demand planning and sales operations to ensure brand consistency, accurate forecasting, and service excellence • Partner with Field Sales and National Distribution to secure and execute new business conversions • Enable Field Sales team to execute the national/headquarter strategy or new business conversion plans through clearly defined process, expectations, and targeted training and communication • Represent the company at key trade shows and customer meetings
Role Description Zur Verstärkung unseres Vertriebsteams suchen wir einen motivierten und zielorientierten Vertriebsprofi, der als leistungsstarker Freelancer eine entscheidende Rolle bei der Erweiterung unseres Kundenstamms spielt und maßgeblich zum Wachstum unserer Partner beiträgt. - Ansprache potenzieller Kunden zur Erweiterung des Kundenstamms - Aufbau und Pflege von langfristigen Kundenbeziehungen durch regelmäßige Kommunikation und Betreuung - Zusammenarbeit mit dem Marketing-Team zur Entwicklung und Umsetzung von Verkaufsförderungsmaßnahmen Qualifications - Erfolgsbasierte Vertriebserfahrung - Kommunikations- und Verhandlungsfähigkeiten - Selbständige und ergebnisorientierte Arbeitsweise - Kenntnisse in MS Office und CRM-Systemen Benefits - Arbeiten von wo Du willst, wann Du willst und so viel Du willst. Flexibilität ist bei uns keine Phrase, sondern Programm - Die Provisionen, bewegen sich jeweils im fünf- bis sechstelligen Bereich! - Power, Rückhalt und Unterstützung von uns um Deine Ziele zu erreichen - Regelmäßige Sales- und Mindsettrainings - Eine bestehende Infrastruktur, bei welcher Du nur gewinnen kannst - Im Homeoffice, von zu Hause aus arbeiten


