Role Description The Manager, Medical Facilities & Network Operations, is responsible for onboarding, managing, and optimizing relationships with medical facility partners utilizing MediDrive’s transportation coordination services. This role ensures the seamless integration of facilities into MediDrive’s platforms, drives the adoption of standardized workflows, and supports facilities in effectively managing members’ transportation needs. This position also plays a critical role in aligning facility operations with health plan contractual requirements, ensuring compliance, operational efficiency, and a high-quality member experience. Key Responsibilities - Facility Onboarding & Implementation - Lead end-to-end onboarding of medical facilities into MediDrive’s transportation platform - Coordinate system access, user setup, and role-based permissions for facility staff - Conduct training sessions for facility personnel on scheduling, trip management, and platform workflows - Develop and maintain onboarding materials, SOPs, and user guides to ensure consistency and scalability - Track onboarding milestones and ensure timely and successful go-live for all facilities - Partner with Product and IT teams to support integrations and resolve onboarding-related technical issues - Facility Relationship Management - Serve as the primary point of contact for facility partners post-onboarding - Provide ongoing support for system usage, scheduling challenges, and operational inquiries - Proactively identify and resolve issues impacting facility satisfaction and member transportation experience - Build strong, trusted relationships with facility stakeholders to drive engagement and long-term partnership success - Conduct periodic check-ins and performance reviews with key facility partners - Health Plan Contract & Operational Alignment - Manage and operationalize facility-related requirements tied to health plan contracts - Ensure facility workflows align with payer requirements, including eligibility, authorization, and documentation standards - Partner with Compliance, QA, and Operations to implement regulatory or contractual updates - Support audits and reporting requirements related to facility utilization, performance, and compliance - Ensure adherence to MediDrive policies, state Medicaid guidelines, and client-specific requirements - Operational Oversight & Performance - Monitor facility utilization of MediDrive’s platform and adherence to established workflows - Analyze trends, identify gaps, and address inefficiencies in facility transportation management - Implement process improvements to enhance efficiency, reduce errors, and improve service delivery - Support escalation management for service disruptions, high-priority issues, and member-impacting events - Track KPIs related to facility performance, onboarding timelines, and user adoption - Cross-Functional Collaboration - Collaborate with Operations, Compliance, Product, IT, and Customer Support teams to ensure seamless facility integration and ongoing support - Assist in developing and refining SOPs and best practices related to facility onboarding and management - Provide feedback on platform enhancements based on facility needs and user experience - Support broader organizational initiatives tied to network growth, operational excellence, and client satisfaction Qualifications - 4+ years of experience in healthcare operations, client onboarding, account management, or a related field - Experience working with medical facilities, health systems, or managed care organizations - Strong understanding of operational workflows and process improvement methodologies - Excellent communication, presentation, and training skills - Ability to manage multiple implementations and priorities in a fast-paced environment Preferred Qualifications - Experience in Non-Emergency Medical Transportation (NEMT) or transportation coordination services - Familiarity with Medicaid, Medicare Advantage, or managed care environments - Experience onboarding SaaS platforms or driving user adoption initiatives - Background in healthcare operations, provider relations, or network management

NOC Engineer – Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. We are currently hiring for 1 open position. RESPONSIBILITIES - Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. - Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. - Coordinate escalations with internal engineering, field operations, and external vendors. - Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. - Conduct proactive network performance analysis, capacity planning, and optimization. - Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. - Oversee change management, upgrades, and maintenance windows to minimize service impact. - Maintain detailed documentation, runbooks, and process improvements for network operations. - Ensure SLA adherence, service availability, and MTTR targets are consistently achieved. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS - 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments. - Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet). - Hands-on experience with: - Juniper (Junos), Cisco, and MikroTik platforms. - Calix XGS-PON and access/aggregation network management systems. - Fixed wireless and LTE platforms such as Cambium, Telrad, or similar. - Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus). - Strong understanding of network monitoring, alerting, and telemetry tools. - Proven ability to lead technical response during major incidents and guide NOC teams through resolution. - Bachelor’s degree in computer science, IT, or equivalent experience preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS - This has no travel requirements. - Must be authorized to work in the United States. - This is a staff position. - This is a Nonexempt position. - This is a Full-Time position. - This is a Remote position. - The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Ecolab UK and Ireland is proud to be a Great Place to Work- Certified™ Company! Our associates have spoken and recognised outstanding employee experience. So, when you join our Pest Elimination team as a Pest Technician, not only do you get to work for a company that helps change the world, you will also get to work for a company that is committed to creating great workplaces for their associates. Why join our Pest Elimination team? We will provide you with the tools and experience to be an expert on problem solving and advising on preventative solutions to protect our customers from pests. You will have the flexibility to manage your own diary and route plan, to ensure that our brand and our customers are protected. You will also get to build and retain relationships to partner on best practice solutions, supported by a wider team and network you can learn and develop from. Are you driven to succeed, dependable, problem solver and can trouble shoot? Can you build excellent relationships and offer expert advisory support to our clients? Are you looking for a change in career or looking for a company that will support you in your career development and growth? If so, we want you to consider becoming part of our Pest Elimination team. As a Pest Technician you will: - Build and retain relationships with our customers, who include Global brands - Have excellent communication skills - Take responsibility for controlling and eradicating pests - Be able to problem solve and offer solutions - Deliver verbal and written reports to clients by using the latest Apple technology - Have the flexibility to manage your own workload, by efficiently and effectively planning your own diary - Be responsible for managing your own stock levels to be able to service your customers. - Be able take a proactive and reactive approach to your work. What’s in it for you? - Salary starting from £26,200. up to £30,000. dependant on experience - Additional £3,000. London Weighting Allowance if you reside in the M25 area - Investment in your training, development, and qualifications - 25 days holiday plus 8 days Bank Holiday - 4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase - Pension and 4 x annual salary Life Assurance benefits - Bonus opportunity of up to 5% - Opportunity to purchase company shares - Performance bonus, overtime, and commission available - Company Van - Company iPhone - A long-term career within a business that recognises the talent to progress, inclusive of global opportunities We welcome applications from people fleeing the situation in Ukraine. If you have the required skills and your status gives you eligibility to work in the country of this job, please apply, and select that you have the right to work, and will not require sponsorship. Our Commitment to Diversity and Inclusion At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Ecolab UK and Ireland is proud to be a Great Place to Work- Certified™ Company! Our associates have spoken and recognised outstanding employee experience. So, when you join our Pest Elimination team as a Trainee Pest Technician, not only do you get to work for a company that helps change the world, you will also get to work for a company that is committed to creating great workplaces for their associates. Why join our Pest Elimination team? We will provide you with the tools and training to be an expert on problem solving and advising on preventative solutions to protect our customers from pests. You will have the flexibility to manage your own diary and route plan, to ensure that our brand and our customers are protected. You will also get to build and retain relationships to partner on best practice solutions, supported by a wider team and network you can learn and develop from. Are you driven to succeed, dependable, problem solver and can trouble shoot? Can you build excellent relationships and offer expert advisory support to our clients? Are you looking for a change in career or looking for a company that will support you in your career development and growth? If so, we want you to consider becoming part of our Pest team. As a Trainee Pest Technician you will: - Build and retain relationships with our customers, who include Global brands. - Have excellent communication skills. - Take responsibility for controlling and eradicating pests. - Be able to problem solve and offer solutions. - Deliver verbal and written reports to clients by using the latest Apple technology. - Have the flexibility to manage your own workload, by efficiently and effectively planning your own diary. - Be responsible for managing your own stock levels to be able to service your customers. - Be able take a proactive and reactive approach to your work. What’s in it for you? - Salary starting from €30,000. up to €35,000. dependant on experience with OTE earnings circa €38,000 - Investment in your training, development, and qualifications - 23 days holiday plus Bank Holidays - Private Medical Insurance - Pension with 7% Employer Contribution and 4 x annual salary Life Insurance benefits - Annual Bonus opportunity of up to 5% - Opportunity to purchase company shares. - Performance bonus, overtime, and commission available - Company Van - Company iPhone - A long-term career within a business that recognises the talent to progress, inclusive of global opportunities. We welcome applications from people fleeing the situation in Ukraine. If you have the required skills and your status gives you eligibility to work in the country of this job, please apply, and select that you have the right to work, and will not require sponsorship. Our Commitment to Diversity and Inclusion At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.