Title : Relationship & Operations Specialist Department:Mission Edge - Operations Location:San Diego Salary:$26 - $29 Per Hour Opportunity Type:Mission Edge Internal The Role: Mission Edge is seeking a Relationship & Operations Specialist to support the Fiscal Sponsorship department in providing high touch support to our fiscally sponsored clients which operate projects under Mission Edge’s 501c3 umbrella. This person will play a crucial role in deepening relationships, answering questions, optimizing systems and processes, and helping create scalable support to nonprofit projects nationwide. Your organizational and client support expertise as a Relationship & Operations Specialist will support our 60+ fiscally sponsored projects, ensure smooth office operations, and play a vital role in our future growth by empowering our practice to scale so that our clients can better achieve their mission in an efficient and smooth manner. Mission Edge operates on a hybrid model out of our Liberty Station, Point Loma office, a historic waterfront neighborhood packed with restaurants, coffee shops, art galleries, and more — the kind of place where you'll actually want to come into the office. What You Will Do: - Triage, respond, assign, follow up on and support requests from fiscally sponsored projects for HR, Accounting, and operational needs. - Support full cycle client relationship management (inquiry, application, onboarding, service fulfillment & check-ins, offboarding). - Spearhead client onboarding and lead systems trainings and new client orientation. - Leverage AI tools, automation platforms, and emerging technology to identify inefficiencies and design intelligent systems that take repetitive tasks off the team's plate. - Develop and automate processes, data tracking, dashboards/reports, knowledge bases, and SOPs — experimenting, iterating, and scaling what works. - Ensure proper donor and full cycle grants management. - Track, balance, prioritize and fulfill multiple requests and tasks at a time. - Manage office and equipment inventories, order new supplies as needed. - Tidying up/organizing the office on a regular cadence. - Assist with local employee and client event and activity setup, supply ordering, inventory maintenance and preparation. - Other projects and duties, as necessary. Desired Outcomes for this Role: - Clients consistently share that they receive exceptional service, with their questions answered promptly and clearly .Clear and accessible record of client communications, requests, and data points is kept up to date. - Consistently challenge the status quo by identifying pain points, designing AI-driven solutions, and iterating until they deliver real results. - Understand the nuances of Mission Edge deeply enough to support current and prospective clients’ needs with a varying degree of autonomy. - Embrace a transparent and collaborative environment where both big picture concepts and small details are openly discussed. - Readily embrace and gracefully navigate both client and internal team conflict. What You Will Bring: - A passion for client success and customer support. - Demonstrated hands-on experience with AI tools (e.g., ChatGPT, Claude, or similar) and automation platforms (e.g., Zapier, Make, or no-code equivalents), with an ability to quickly learn additional systems including G-Suite, Microsoft Office, Basecamp, Teamwork Help Desk, PEX, AdobeSign, Monday.com, and NetSuite. - A growth mindset with the ability to jump in, learn quickly, and operate with autonomy. - Demonstrated experience in process improvement. - 2-3 years of work experience in a client facing role a plus. - Demonstrated experience in relationship management is a plus. - Experience in the nonprofit sector is a plus. Who You Are: - You have empathetic, active listening skills to ask clarifying questions and always exude a people-first attitude. - In the face of multiple tight deadlines or high demands, you remain steadfast and calm, ready to provide the highest quality support. - You think in lists and love to organize the details, especially documenting processes. - You love process improvement and creating efficiencies by leveraging technology and automation. - You willingly take initiative. - You can hear an end goal and then go figure out possible solutions without detailed instruction. - You are thoughtful and solution oriented, understanding which situations may require extra attention. - You are excited to learn how Fiscal Sponsorship plays a fundamental role in Mission Edge’s greater purpose and the overall growth of the nonprofit sector. Qualifications: - Minimum 1 year of experience in client service, operations, or a related field. - Comfortable working in technology platforms and leveraging AI - Strong organizational and time management skills with high attention to detail. - Excellent written and verbal communication skills. - Collaborative team player who thrives in a fast-paced, evolving environment. - Legally authorized to work in the U.S. Bonus Points For… - Experience working in or with nonprofit organizations, preferably in a client facing role. - Familiarity with tools like Monday.com, Basecamp, Teamwork or similar platforms. - Prior experience building workflows, automations, or process templates. - Comfort with data tracking, dashboards, and reporting. Perks & Benefits - Flexible hybrid work environment - Paid time off and paid holidays. - Collaborative, mission-driven team that values your growth and contributions. - Full-time position with pay ranging from $26-29 per hour depending on experience. Our Values Enjoy the Journey: We know lasting social change doesn't happen overnight, so we value the journey as much as the destination. Be Transparent: Honesty and openness are fundamental — we share information and feedback early and often. Never Settle: We constantly reimagine what's possible, always looking for better ways to serve our community. Leverage Our Circle: We're humble and know we're not experts at everything, so we foster and lean on strong networks. Teach by Doing: Actions speak louder than words — we model what we expect from our clients and ourselves. Mission Edge San Diego is an equal opportunity employer. All applications will be considered without regard to race, color, religion, national origin, gender identity, age, or other protected status.

Title: Customer Experience & Operations Coordinator Location: Smithfield United States Job Description: Benefits: - Bonus based on performance - Flexible schedule - Opportunity for advancement - Training & development Customer Experience & Operations Coordinator (Part-Time → Full-Time Opportunity) About Us We are a locally owned, family-run business serving Massachusetts and Rhode Island. You'll work closely with the owner in a small, growing company where your work has a direct impact on customers, operations, and day-to-day success. Our focus is simple: deliver a stress-free flooring experience where everything is handled from start to finish. Who This Role Is For This role is ideal for someone who enjoys talking with customers, following up consistently, and keeping things organized. If you like closing loops, booking appointments, and making sure nothing falls through the cracks, you will do well here. This is not a passive administrative role. Most communication is proactive, and comfort with outbound calls and follow-ups is required. Role Overview This role owns the front end of the customer experience. When a lead comes in, you help turn interest into booked appointments, ensure timely follow-up, support local marketing and community events, and keep systems organized so customers feel informed and taken care of. Primary Responsibilities Customer Experience & Appointment Booking (Top Priority) - Respond promptly to new leads via phone, text, and email - Schedule in-home appointments for the sales team - Follow up consistently on unbooked, stalled, or "not yet" leads - Reach out to customers to confirm details, next steps, or appointments - Support referral and repeat-customer outreach Lead Tracking & Organization - Accurately track where every lead originates - Maintain clean CRM data with no missing lead sources - Update lead status as it moves through the pipeline - Ensure follow-up is completed and documented Community Events & Local Marketing Support - Assist with home shows, community events, and local initiatives - Capture lead information accurately at events Operations & Administrative Support - Assist with basic QuickBooks hygiene (income/expense entry, deposit tracking) - Help confirm deposits and send payment links when needed - Support the owner with follow-ups, scheduling help, and administrative tasks - Keep office systems and records organized What Success Looks Like - Leads are contacted quickly and followed up consistently - Appointments are booked reliably each week - Event and community leads are followed up within 24-48 hours - CRM and lead source data is accurate and usable - Customers feel informed and taken care of Schedule & Work Location Schedule: This role starts part-time with set hours: - Monday-Thursday: 9:30 AM - 3:00 PM - Friday: 9:00 AM - 1:00 PM Occasional flexibility may be needed for community events or home shows. Work Location: This role is primarily based in our office. After onboarding, there is an opportunity for partial remote work depending on performance and business needs. Part-Time to Full-Time Opportunity This position starts part-time. Depending on performance, workload, and mutual fit, it may transition to a full-time role. In some cases, the role may remain part-time long-term if it is a great fit and responsibilities are handled efficiently. What We Value - Ownership: Taking responsibility and following things through - Responsiveness: Customers never wonder what's next - Integrity: Clear communication and doing what we say we'll do Qualifications - 2+ years in a customer-facing, scheduling, operations, or coordination role preferred - Strong phone and written communication skills - Organized, detail-oriented, and persistent with follow-up - Comfortable asking for next steps and handling light money-related conversations - QuickBooks experience is a plus, but not required - Experience in home services, construction, or trades is a plus - Able to work independently and take ownership Compensation & Benefits - $25-$30/hour, depending on experience - Performance-based bonus opportunity - Paid training - Part-time role with growth potential

Regularly and accurately maintaining our spare parts inventory, ensuring we have suitable in stock levels and highlighting any risk. Establishing and maintaining effective working relationships with our suppliers and repair centers, acting...

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory. • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives. • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences. • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability. • Document all activity, including but not limited to, the Maaco Operational Playbook, Profit Reviews, Center Visits, and Virtual Coaching Forms. • Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions. • Focus on strategic and tactical processes to improve customer experience through measurable systems. • Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service. • Attend and participate in the Maaco Annual Convention.