Firstservice Residential

Title: Production Coordinator Location: Allen, VA Part Time • Hybrid Job Description: Benefits: - Competitive salary - Dental insurance - Flexible schedule - Opportunity for advancement - Paid time off - Profit sharing - Training & development - Vision insurance Our unique shop-at-home model allows customers to get perfect new floors without leaving their home. We have worked hard to earn our awards for being one of the best flooring companies in Richmond VA and our customers give us an average of 5.0 star rating on Google. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need to hire a Production Coordinator. We are looking for hard-working, service-minded individuals with a lot of Flooring and Construction experience. The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. Job Details & Perks: - Paid training provided - Part-time - Company vehicle provided for work appointments Key Responsibilities: - Meet with sales staff to discuss recent sales and review customer expectations and product orders. - Order all products needed for jobs accurately and follow up on delivery. - Schedule the job to meet the schedule of customer and installers. - Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done. - Communicate job progress daily. - Discuss and obtain written permission for any changes in contracted work. - Confirm scope of work and compensation with installers prior to start of job. - Deliver on expectations contracted in the sales process. - Walk the customer through job and confirm satisfaction at completion. - Manage job to hit profit objective. - Complete job costing reports within 24 hours of completing an installation. - Consistently search for installers that can offer a better experience to our customer with more reasonable rates. - Resolve conflicts and complaints immediately. - Keep show room, office, and warehouse organized and presentable. - Be available for Home Shows. - Continue to educate self on new flooring. - Attend weekly meeting with Franchise Owner at scheduled time. - Update production schedule daily with status of job and upcoming schedule. - Work weekly and monthly to hit sales installation goals. - Make decisions and act in accordance with Floor Covering International’s core values and mission. Qualifications: - Flooring Installation Experience. - Leadership skill to manage installers and handle conflict appropriately. - Customer Service focus to be able to work with customers. - Ability to handle conflict management and find resolutions to issues. - Able to work independently without supervision. - Able to maintain organization while working on multiple sites. - Able to problem solve productively. - Able to make reasonable decisions. - Portrays a professional image. Flexible work from home options available. Compensation: $21.00 - $25.00 per hour Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Treasury Coordinator Location: Hoffman Estates United States Job Description: Description Job Overview: As a Treasury Coordinator, you'll be responsible for processing and reconciling electronic transfers, coordinating with banking partners, and ensuring accurate setup of client accounts across platforms. The Treasury Coordinator serves as a key liaison between internal teams and external banks, ensuring compliance with company policies and providing exceptional service to management clients. This is a hybrid opportunity based out of our suburban corporate office in Hoffman Estates, Illinois. Your Responsibilities: - Review, process and respond to assigned Treasury requests through the CRM ticketing system. - Support the relationship management team with opening, funding, and closing bank accounts for management clients. - Prepare and analyze banking documents containing clients' personal information. - Work with banking partners to facilitate account openings, fundings, closures, and resolve account issues. - Ensure new accounts are set up accurately in accounting platforms and provide account information to local Treasury Departments. - Process daily electronic transfers, including ACH payments, wires, and internal transfers for management clients. - Monitor daily cash activity, ensure proper funding, and investigate discrepancies. - Assist with forecasting cash needs and maintaining adequate liquidity. - Maintain and update Excel, SharePoint, Smartsheet, and other databases for tracking and reporting purposes. - Monitor transactions to ensure supporting documentation is submitted and expenses are approved each month. - Liaise with banking partners and internal teams to identify issues, suggest corrective procedures, and implement solutions. - Assist Treasury leaders with the development and maintenance of Standard Operating Procedures (SOPs). - Participate in special projects and support additional treasury functions as assigned. Skills & Qualifications: - Bachelor's degree in Finance, Accounting, Business Administration, or a related field. - 1-2 years' of relevant experience in treasury, banking, finance, or operations; experience in a multi-entity or shared services environment is a plus. - Strong analytical and problem-solving skills with the ability to interpret financial data and recommend solutions. - Must possess a growth mindset and an ability to multi-task/prioritize different projects at any given time. - Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions. - Proficiency in Microsoft Excel and other Office applications; experience with platforms such as DocuSign, Smartsheet, and Zendesk is preferred. - Familiarity with banking platforms and treasury functions such as account management, signature authority, and cash management is strongly preferred. What We Offer: As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match. Compensation: $ 48000 - $ 50000 Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #LI-MM1 Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

Title: Customer Experience & Operations Coordinator Location: Smithfield United States Job Description: Benefits: - Bonus based on performance - Flexible schedule - Opportunity for advancement - Training & development Customer Experience & Operations Coordinator (Part-Time → Full-Time Opportunity) About Us We are a locally owned, family-run business serving Massachusetts and Rhode Island. You'll work closely with the owner in a small, growing company where your work has a direct impact on customers, operations, and day-to-day success. Our focus is simple: deliver a stress-free flooring experience where everything is handled from start to finish. Who This Role Is For This role is ideal for someone who enjoys talking with customers, following up consistently, and keeping things organized. If you like closing loops, booking appointments, and making sure nothing falls through the cracks, you will do well here. This is not a passive administrative role. Most communication is proactive, and comfort with outbound calls and follow-ups is required. Role Overview This role owns the front end of the customer experience. When a lead comes in, you help turn interest into booked appointments, ensure timely follow-up, support local marketing and community events, and keep systems organized so customers feel informed and taken care of. Primary Responsibilities Customer Experience & Appointment Booking (Top Priority) - Respond promptly to new leads via phone, text, and email - Schedule in-home appointments for the sales team - Follow up consistently on unbooked, stalled, or "not yet" leads - Reach out to customers to confirm details, next steps, or appointments - Support referral and repeat-customer outreach Lead Tracking & Organization - Accurately track where every lead originates - Maintain clean CRM data with no missing lead sources - Update lead status as it moves through the pipeline - Ensure follow-up is completed and documented Community Events & Local Marketing Support - Assist with home shows, community events, and local initiatives - Capture lead information accurately at events Operations & Administrative Support - Assist with basic QuickBooks hygiene (income/expense entry, deposit tracking) - Help confirm deposits and send payment links when needed - Support the owner with follow-ups, scheduling help, and administrative tasks - Keep office systems and records organized What Success Looks Like - Leads are contacted quickly and followed up consistently - Appointments are booked reliably each week - Event and community leads are followed up within 24-48 hours - CRM and lead source data is accurate and usable - Customers feel informed and taken care of Schedule & Work Location Schedule: This role starts part-time with set hours: - Monday-Thursday: 9:30 AM - 3:00 PM - Friday: 9:00 AM - 1:00 PM Occasional flexibility may be needed for community events or home shows. Work Location: This role is primarily based in our office. After onboarding, there is an opportunity for partial remote work depending on performance and business needs. Part-Time to Full-Time Opportunity This position starts part-time. Depending on performance, workload, and mutual fit, it may transition to a full-time role. In some cases, the role may remain part-time long-term if it is a great fit and responsibilities are handled efficiently. What We Value - Ownership: Taking responsibility and following things through - Responsiveness: Customers never wonder what's next - Integrity: Clear communication and doing what we say we'll do Qualifications - 2+ years in a customer-facing, scheduling, operations, or coordination role preferred - Strong phone and written communication skills - Organized, detail-oriented, and persistent with follow-up - Comfortable asking for next steps and handling light money-related conversations - QuickBooks experience is a plus, but not required - Experience in home services, construction, or trades is a plus - Able to work independently and take ownership Compensation & Benefits - $25-$30/hour, depending on experience - Performance-based bonus opportunity - Paid training - Part-time role with growth potential