• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory. • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives. • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences. • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability. • Document all activity, including but not limited to, the Maaco Operational Playbook, Profit Reviews, Center Visits, and Virtual Coaching Forms. • Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions. • Focus on strategic and tactical processes to improve customer experience through measurable systems. • Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service. • Attend and participate in the Maaco Annual Convention.

• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor • Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility. • Taking client calls and handling account issues when applicable. • Continuously observes queue activity to ensure all available agents are signed in and ready to take a call. • Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback. • Monitors agents and provide training when appropriate. • Monitors the CarrolltonSupervisorDesk email account. • Sends updated Attendance notifications to the leadership team. • Monitors the On-Call Supervisor phone as needed. • Maintains discipline and order in the work environment. • Solicits other departments for assistance with incoming calls when volume or hold times are high.

Home Infusion / IVIG RN - Rapidly Expanding Market Fully remote and autonomous position providing infusions in the home setting for patients in the Syracuse, NY area. As a Home Infusion IVIG Registered Nurse (RN) you will work outside the walls of a hospital setting in a growing specialized area of the nursing field. If you are spending 12 hours on your feet or rushing from patient to patient with no time to provide quality patient care, this would be the perfect opportunity to change your work environment. Our nurses have the luxury of having a work life balance. Their work schedule also provides an opportunity to build one-on-one relationships with their patients. As a Home Infusion RN you will… • Provide immune globulin infusion therapies in our patients' homes • Make a difference by using your clinical IV experience and personal touch to assist our patients in the comfort of their own home. • Provide one-on-one home infusion nursing care visits and patient education in accordance with the physician's plan of treatment. • Additional licensure may be required in multi-state service areas • Have excellent written and verbal customer service skills in order to interact with the patient, physician, pharmacist and other partners. • Challenge your clinical nursing (RN) skills by receiving continuous training on leading edge technology and clinical requirements in specialty infusion. Certification and recertification expenses can be reimbursed for eligible RNs such as Immune Globulin Certified Nurse (IgCN)! In this PRN role, you will visit patients in greater Syracuse and surrounding areas with occasional travel of up to 150-200 miles one way. Travel time is paid and mileage is reimbursed. Registered Nurses (RN) with AIS Healthcare, have a uniquely rewarding setting to use their exceptional nursing skills. As a national leader in the home infusion / IVIG field, we seek those special RNs who not only possess strong clinical expertise with creative ideas but who also have the kind of deep compassion and sensitivity it takes to treat people in their homes. Learn more about us: www.aiscaregroup.com Infusion, Home Infusion, RN, Registered Nurse, IV Therapy, Home Health, Hospice, ER, Trauma, ICU, Pediatrics, PRN, Vascular Access, IV Team, Oncology, PICC, Central Line, Infusion clinic, Ambulatory infusion, Cath lab, Transplant, Case Manager Required Qualifications: • Registered Nurse with current license in New York and the ability to be licensed in other states. Additional licensure may be required in multi-state service areas. • Minimum one year nursing experience; IV-related experience a plus • Have and maintain current CPR certification • Possess a valid and current driver's license and auto insurance (Liability limits of at least $100,000/$300,000 or $300,000 CSL and no business exclusion clause) • Have experience with Microsoft Office, Excel, Outlook and Word to document and track patient care activity. Preferred Qualifications: • Three years' nursing experience • One year infusion experience • Home healthcare experience • CRNI or IgCN certification preferred, not required Education: RN Diploma, Associates or B.S. degree in nursing At AIS Healthcare, we go beyond the expected, giving patients and providers more of what they need to thrive. Throughout our targeted drug delivery (TDD) and infusion care divisions, we’re committed to advancing quality and improving the lives of everyone we serve. At our state-of-the-art compounding pharmacies, we exceed industry standards to produce medications of the highest quality and sterility. We take extra steps and make extra investments to ensure every person, every process and every protocol puts patient safety first. Beyond our pharmacies, our skilled nursing staff provides patient-specific care services to patients across the country. From in-home Ig therapy to TDD pump refills and maintenance, our nurses are trained to do more to offer specialized care that leads to better outcomes. Throughout the treatment process, we partner with providers to increase efficiency and enhance the care experience for everyone. We offer care coordination and patient engagement, and handle patient onboarding, billing and payment. Inside our company, we are committed to respecting and empowering everyone who works with us, continually finding new ways to increase diversity and inclusion throughout our operations. We also invest in our communities, working to increase opportunity and reduce inequality through partnerships and social justice initiatives.

• Data clean-up: Reviewing Salesforce data and enriching records with updated data • Analysis: Building analytical models and deriving key insights from the data • Specific projects may include: analytics of site technology renewals, Account record analysis and clean-up, territory analysis, and pipeline analysis • This role will work closely with the Segment Operations team and may work directly with Client Executives and Commercial Leadership