Role Description Join our team and help shape the future of connectivity indoors and outdoors. Together, let's push the boundaries of technology and advance sustainable networks worldwide. As a Key Account Manager, you will play a key role in growing and strengthening relationships with some of our most strategic customers in the DAS and indoor small cell ecosystem. You will partner closely with customers to understand their long-term network and technology strategies while helping shape solutions that support their expansion and modernization goals. While this role is remote, the ideal candidate will be located in the Pacific Northwest of the United States. You Will Make an Impact By: - Building and executing long-term strategic account plans that drive revenue growth and expand market share - Partnering with customers to support network expansion, densification, and modernization initiatives - Developing strong relationships with executive, engineering, and procurement stakeholders to influence early technology decisions - Leading customer business reviews, performance discussions, and roadmap alignment conversations - Owning the full sales lifecycle — from identifying opportunities through contract negotiation and long-term account growth - Collaborating with internal engineering, product, and operations teams to deliver tailored technical solutions - Driving accurate forecasting, pipeline visibility, and strong CRM discipline - Supporting trials, solution validation, and deployment success alongside Field Engineering teams - Staying ahead of industry trends in DAS, small cells, 5G/6G, and evolving wireless network architectures - Bringing customer insights and competitive intelligence back to internal teams to help shape future product and solution strategies Qualifications - Bachelor's degree in Business, Engineering, or related field (or equivalent experience) - 5+ years of experience in sales, account management, or business development within wireless infrastructure, RF systems, or telecom equipment - Strong understanding of DAS, small cells, RF transport, and in-building or venue wireless architectures - Experience managing complex, technical sales cycles involving multiple stakeholders - Strong communication and presentation skills with the ability to build trust at multiple customer levels Requirements - Have experience managing major wireless carrier or large enterprise accounts - Have worked with third-party operators, system integrators, or wireless service providers - Bring knowledge of 5G RAN, private networks, Open RAN, or emerging wireless technologies - Naturally think strategically and enjoy building long-term customer partnerships - Are confident influencing executive stakeholders and leading complex negotiations - Have strong technical curiosity and enjoy learning about network infrastructure solutions - Thrive in fast-paced, growth-oriented environments where collaboration and innovation are valued Benefits - Explore exciting career opportunities at ANDREW, part of the Amphenol family - With a legacy of over 85 years in wireless innovation, we empower mobile operators and enterprises with cutting-edge solutions - Opportunity for career growth within a global organization - Every employee has the ability to positively impact the business Company Description ANDREW is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.andrew.com/

• Carry a net dollar retention quota. Own the full renewal cycle, proactively identify and close expansion and cross-sell opportunities, and drive adoption of Gladly’s AI products across your portfolio. • Build efficient account plans that balance high-impact strategic engagement with portfolio-wide coverage. Identify key accounts for deeper investment and develop playbooks for scalable growth. • Lead QBRs, renewal discussions, and strategic conversations with VP and Director-level stakeholders. Translate platform value into business outcomes that support retention and growth. • Manage renewal and expansion negotiations with confidence. Navigate procurement and approval processes efficiently across a larger book of business. • Leverage knowledge of Gladly’s platform and Customer AI capabilities to recommend solutions that drive efficiency and customer value. Position AI adoption as a strategic expansion lever. • Partner with Sales, Product, and CX teams to advocate for the Voice of the Customer and ensure alignment on account priorities and timelines.

• Establishing trust with key stakeholders to secure long-term partnerships. • Understanding client needs to propose solutions that ensure their success and expand account value. • Serving as the key link between clients and internal teams (marketing, sales, support) to meet deadlines. • Negotiating contracts, managing budgets, and preparing regular reports on account progress. • Acting as the first point of escalation to solve issues and maintain satisfaction. • Hold meetings with c-level executives externally and internally.

• Establishing trust with key stakeholders to secure long-term partnerships. • Understanding client needs to propose solutions that ensure their success and expand account value. • Serving as the key link between clients and internal teams (marketing, sales, support) to meet deadlines. • Negotiating contracts, managing budgets, and preparing regular reports on account progress. • Acting as the first point of escalation to solve issues and maintain satisfaction. • Hold meetings with c-level executives externally and internally.