• Identify, evaluate, and execute strategic partnerships with suppliers, clinical study partners and other external parties as required. • Lead negotiations, structure agreements, and drive to closure in collaboration with Legal, Finance, and executive leadership. • Build a pipeline of opportunities by understanding evolving landscape and technologies in Early Cancer Detection. • Work closely with R&D, Product, and Clinical Affairs to align external opportunities with internal strategy and capabilities.

• Lead the Technical Sales team in securing new business, aligning customer requirements with final bid specifications, and strengthening cross-functional product and technical knowledge. • Build and maintain robust bid processes to increase accuracy, response speed, and win probability. • Develop and execute comprehensive training and development programs for technical sales and business development staff. • Oversee the creation of accurate pipeline analytics, bid reporting, solicitation tracking, and option‑conversion forecasting to identify opportunities to optimize production slots and support budget targets. • Forecast market sales and profitability and provide strategic insights that guide long‑term planning and resourcing decisions. • Direct competitive research and market landscape analysis to inform product direction, pricing strategy, and program development. • Monitor contract profitability, risk, and performance against customer expectations; proactively resolve customer concerns and support backlog health improvements. • Support regional sales teams and other functional teams in the development and execution of customer centric sales strategies. • Drive the creation of high-quality sales materials, toolkits, presentations, FAQs, and training resources. • Lead the design and execution of value-added programs that strengthen New Flyer’s competitive positioning and expand market share. • Collaborate with Marketing, Finance, Customer Care, Engineering, Supply Chain, NFI Parts and other business units to ensure alignment of business development strategies with organizational objectives. • Participate in New Product Development council initiatives and Change Control Boards as the primary “voice of the customer” for new product development. • Participate in industry associations and advocacy work as needed to advance NFI’s business objectives.

• Lead the Technical Sales team in securing new business, aligning customer requirements with final bid specifications, and strengthening cross-functional product and technical knowledge. • Build and maintain robust bid processes to increase accuracy, response speed, and win probability. • Develop and execute comprehensive training and development programs for technical sales and business development staff. • Oversee the creation of accurate pipeline analytics, bid reporting, solicitation tracking, and option‑conversion forecasting to identify opportunities to optimize production slots and support budget targets. • Forecast market sales and profitability and provide strategic insights that guide long‑term planning and resourcing decisions. • Direct competitive research and market landscape analysis to inform product direction, pricing strategy, and program development. • Monitor contract profitability, risk, and performance against customer expectations; proactively resolve customer concerns and support backlog health improvements. • Support regional sales teams and other functional teams in the development and execution of customer centric sales strategies. • Drive the creation of high-quality sales materials, toolkits, presentations, FAQs, and training resources. • Lead the design and execution of value-added programs that strengthen New Flyer’s competitive positioning and expand market share. • Collaborate with Marketing, Finance, Customer Care, Engineering, Supply Chain, NFI Parts, and other business units to ensure alignment of business development strategies with organizational objectives. • Participate in New Product Development council initiatives and Change Control Boards as the primary “voice of the customer” for new product development. • Participate in industry associations and advocacy work as needed to advance NFI’s business objectives.

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Hourly: $19.00 - $21.90 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to perform dispute related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts. The Dispute Representative - Bankcard is a critical position in the bank that is responsible for preventing, limiting, and recovering Debit, Prepaid, Consumer Credit, and Commercial Credit card losses to the bank through early detection, prevention, conflict resolution, investigation, and performing the charge back processes. Essential Functions - Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts - Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line - Report activity to card associations as needed - Process commercial card – boutique service requirements and assist authentication for call center when needed - Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s) - Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies - Process stop payments in the associated systems - Perform other duties as assigned Knowledge, Skills & Abilities Required - Basic knowledge of the banking industry, including best practices - Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities - Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills - Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values - Ability to research and provide solutions with the understanding of when to escalate issues - Ability to retain information and apply knowledge to multiple situations or scenarios - Ability to maintain a high degree of confidentiality - Proficient with Microsoft Outlook, Word, and Excel Education & Experience - Associate’s degree in Business Administration or related field or equivalent combination of education and experience required - 1+ years customer service experience required - Banking and/or bankcard experience preferred *Remote Schedule: Work primarily from home ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Dispute Representative - BankCard job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $21.90 per hour. #LI-Remote The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 811 MAIN, Kansas City, Missouri 64105 Time Type: Full time