We are currently seeking organized and client-focused individuals to join our team as Remote Client Support Administrators. In this role, you will provide administrative and scheduling support while helping ensure a smooth, professional experience for clients from start to finish. This fully remote position is ideal for someone who enjoys staying organized, communicating clearly, and managing multiple tasks in a structured environment. You'll play a key role in coordinating details, maintaining accurate records, and supporting clients throughout the process. Training and ongoing support are provided to help you succeed and grow within the role. What You'll Do: - Coordinate client bookings, schedules, and confirmations - Communicate with clients to gather details and provide timely updates - Review documentation to ensure accuracy and completeness - Monitor timelines, track changes, and follow up as needed - Maintain organized and up-to-date records within internal systems - Support day-to-day operations to keep processes running smoothly What We're Looking For: - Strong written and verbal communication skills - Excellent organizational skills and attention to detail - Ability to manage multiple tasks and stay on schedule - Comfortable using online systems and digital tools - Self-motivated and able to work independently in a remote setting - Customer service or administrative experience is a plus, but not required What You'll Get: - 100% remote, work-from-home flexibility - Flexible scheduling options - Structured onboarding and step-by-step training - Ongoing support and access to team resources - Opportunity for growth within a supportive team environment Requirements: - Must have access to a computer and reliable internet - Must be authorized to work in the US, UK, Australia, Spain, or LATAM regions

• Assist Account Managers by scheduling locum providers and processing timecards/expenses • Act as a liaison between clients, agencies, and the internal team • Organize phone screens and ensure schedules are updated accurately • Keep inboxes organized and respond to client and agency emails promptly • Handle issues effectively and maintain a positive company image • Work closely with the Account Management team, keeping them informed

• Provide timeline and professional support to customers through multiple channels (email, ticketing system, phone) • Troubleshoot software-related issues, guide users through steps to resolve problems, and escalate more complex issues to higher-level support when necessary • Assist customers with onboarding, product setup, and usage guidance, ensuring a smooth client experience • Resolve user questions and issues by using your knowledge of the system or escalating the user ticket to one of our product teams for resolution • Diagnose and resolve common issues related to software functionality and performance • Work closely with our technical teams to stay current on product updates, new features, and common troubleshooting steps • Provide clear instructions and documentation to users to help them resolve issues independently when applicable • Contribute to the development and maintenance of our internal knowledge base and client-facing documents • Assist in maintaining support documentation is accurate, up-to-date, and easy to understand • Create, track, and manage tickets in the support system, ensuring timely follow-up and resolution • Help prioritize tickets based on urgency, escalating issues appropriately to maintain service level agreements (SLAs) • Participate in team meetings to discuss trends, best practices, and areas for improvement as it relates to both our help desk process and software • Collect and document feedback from clients to help identify common issues, feature requests, or potential improvements in the product or support processes • Act as a brand ambassador for our company, ensuring every interaction reflects our values and mission statement • Ensuring our customers feel heard and valued by fostering a positive and empathetic interaction • Proactively manage and reduce customer wait times, ensuring efficient ticket resolutions • Work within internal SLAs and KPIs by resolving issues within the required time frames

Job Description: RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences. Radiology Partners participates in E-verify.