JOB DESCRIPTION Job Summary Provides senior-level support for the accurate and timely intake, interpretation, and translation of regulatory, business, and functional requirements. This role requires strong depth in claims operations and policy interpretation, along with a solid, practical understanding of Availity as a key provider-facing platform. The position partners closely with claims operations, health plans, product, and digital channel teams to ensure claims-related requirements are clearly defined, governed, and implemented in support of compliant and efficient systems solutions. JOB DUTIES - Communicates requirement interpretations and changes to health plans/product team and various impacted corporate core functional areas for requirement interpretation alignment and approvals as well as solution traceability through regular meetings and other operational process best practices. - Monitors regulatory sources to ensure all updates are aligned. Uses comprehensive background to navigate analytical problems, including: clearly defining and documenting their unique specifications. Leads coordinated development and ongoing management / interpretation review process, committee structure and timing with key partner organizations. - Recognizes, identifies and documents changes to existing business processes and identifies new opportunities for process developments and improvements. - Provides status and updates to health plan/product team partners, senior management and stakeholders. - Partners with claims operations, product, IT, and digital channel teams to ensure claims requirements are accurately reflected across systems, including provider-facing tools such as Availity. - Applies working knowledge of Availity functionality to support claims-related workflows, including claims submission, claims status, remittance, and payment inquiries, ensuring requirements align with platform capabilities. - Coordinates analysis, impact assessment, and implementation activities for claims-related changes. - Engages with claims leadership and Plan Support functions to review compliance-driven issues and support benefit and reimbursement planning. KNOWLEDGE/SKILLS/ABILITIES - Deep expertise in managed care claims operations, including claims processing, reimbursement methodologies, and a working knowledge of Availity as a provider-facing platform for claims submission, status, and payment inquiries. - Maintains relationships with Health Plans/Product Team and Corporate Operations to ensure all end-to-end business requirements have been documented and interpretation are agreed on and clear for solutioning. - Ability to meet aggressive timelines and balance multiple lines of business, states, and requirement areas. - Proven ability to lead complex, cross-organizational projects independently, navigating ambiguity with minimal direction. - Strong interpersonal and (oral and written) communication skills and ability to communicate with those in all positions of the company. - Ability to concisely synthesize large and complex requirements. - Ability to organize and maintain regulatory data including real-time policy changes. - Self-motivated and ability to take initiative, identify, communicate, and resolve potential problems. - Ability to work independently in a remote environment. - Ability to work with those in other time zones than your own. JOB QUALIFICATIONS Required Qualifications - At least 4 years of experience in previous roles in a managed care organization, health insurance or directly adjacent field, or equivalent combination of relevant education and experience. - Policy/government legislative review knowledge - Strong analytical and problem-solving skills - Familiarity with administration systems - Robust knowledge of Office Product Suite including Word, Excel, Outlook and Teams - Previous success in a dynamic and autonomous work environment Preferred Qualifications - Project implementation experience - Knowledge and experience with federal regulatory policy resources including Centers for Medicare & Medicaid Services (CMS) and the Affordable Care Act (ACA). - Medical Coding certification. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

• Structure and analyze data related to insurance products (life, health, automobile, property, among others). • Build and maintain management dashboards and reports (Power BI, Tableau, Qlik, Looker). • Support Products, Finance and Claims areas, translating requests into strategic analyses. • Monitor business KPIs: loss ratio, retention, LTV, churn, sales performance and profitability. • Ensure the quality and governance of data used in reports. • Participate in digital transformation and data-driven innovation projects in insurance. • Track KPIs such as adoption, average ticket, margin by channel and repurchase cycle. • Interface with Sales, IT, Reverse Logistics, Finance and re-commerce partners. • Support the modeling of promotional campaigns incentivizing trade-ins of used products. • Build management dashboards and analytical reports to support decision-making.

Role Description We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel. An effective Account Director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors, and executives. The goal is to ensure the company’s retention of clientele and facilitate further growth. Qualifications - 20 years of relevant experience selling into Hi-Tech & Consumer Electronics industry in Software / Engineering Services - Selling experience in Consumer Hi-Tech industry (Consumer platform / Consumer electronics/Console gaming organizations) - Possess deep customer relationships at mid to executive levels - Deep understanding of overall Hi-Tech & Consumer Electronics ecosystem, buying/selling patterns, client dynamics, and competitive landscape - Possess experience selling a broad range of “Engineering Services” – Product/Digital engineering, Product testing & support, Software architecture/design & development, Product Validation and certifications, Embedded/Mobile, Platform engineering, Hardware engineering, Design Led Engineering, Edge computing, and incubation technologies for at least 8-10 years - Have experience selling medium to large multiyear integrated deals - Have work experience with some of the top Tier-1 Management consulting firms or with top Tier-1 global suppliers to some of the Hi-Tech & Consumer Electronic customers specialized in product engineering services - Bachelor's degree or equivalent combination of education and experience - MBA is preferred Requirements - Develops strategies and identifies, builds, and converts new areas of opportunities in Hi-Tech & Consumer Electronics Sector - Identifies sales leads through established networks - This role is focused 100% on new business development to build and convert pipeline across Hi-Tech & Consumer Electronics Sector - Develop and lead large deals (> 25+ M) - Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports - Actively engages the senior company executives to build strategic relationships with the customer which ensure long-term business opportunities for the company - Presents to large sized groups of key decision makers at the executive level; develops and communicates vision and purpose - Drives independently customer proposal, Solution Defense/orals and division and company-wide events - Acts as an advisor to the customer, industry trends, best practices, and cross-industry applicability (Business) - Develops proposal strategies and win themes - Manages client expectations and balances the needs of the company and the client to ensure satisfaction for both - Influences decisions and engages at the executive level (Relationship Management)

TITLE: SMALL BUSINESS CREDIT ANALYST II STATUS: EXEMPT REPORTS TO: MGR - BUSINESS SERVICES ORIGINATION OPERATIONS DEPARTMENT: BUSINESS SERVICES OPERATIONS JOB CODE: 11688 PAY RANGE: $85,100.00 - $93,000.00 ANNUALLY GENERAL DESCRIPTION: Small Business Credit Analyst II is responsible for reviewing, analyzing and evaluating complex small business credit applications through the digital channel, and based on their judgment, approve, modify or deny consistent with credit union guidelines. Small Business Credit Analyst II must clearly document and communicate the reasoning for their decision. Maintain and strengthen relationships with internal business partners. A Credit Analyst II will mentor junior analysts and be prepared to assist in more complex credit decisions or approve transactions outside of other’s lending authority. Maintain a thorough understanding of the credit union’s underwriting standards, risk philosophy, credit culture and market conditions. Exhibits good leadership ability. TASKS, DUTIES, FUNCTIONS: - Review, analyze, and evaluate small business credit applications based on established credit union policies and apply knowledge of underwriting procedures with loan authority to approve, counter, or deny credit applications by: - Evaluating and ensuring that the transaction is accurate, complete and compliant. - Reviewing required documentation for accuracy and truthfulness. - Applying fraud detection and prevention techniques. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Responsible for managing communication with member during application review and decisioning process. - Effectively address and resolve all complaints or issues raised by members, internal staff and business partners. - Gather information, perform analysis, and prepare reports as directed by management. - Audit and verify Membership applications in ECM (Enterprise Content Management). - Assist with training originators regarding lending policies, processes, or procedures, administering lending promotional campaigns. - Make recommendations and assist with updating product, policy and procedure materials pertaining to small business lending. - Assist in the preparation of training and/or lending presentations. - Train personnel on lending policies and procedures. Provide work direction, feedback and training to less experienced staff. Mentor others in credit decision making and department procedures and policies. - Perform upgrade validations pertaining to lending systems. Understand the use of the automated loan origination system and recommend efficiency improvements. - May act as a team lead and provide performance feedback to less senior small business credit analysts. - Perform other Lending duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Effective oral and written communication skills required to interact with staff, and members to perform constructive follow up on member loan requests, inquiries, and concerns. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. - Ability to work required hours which may include weekend shifts and work hours after 6:00 p.m. - Some travel may be required. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Management group and all levels of staff. - EXTERNAL: Members QUALIFICATIONS: - EDUCATION: Successful completion of High School curriculum is required. Associates degree is required, additional work experience may be considered in lieu of degree. - EXPERIENCE: 5+ years in small business lending, in a judgmental lending environment where LOS is used as a guide to make decisions. - KNOWLEDGE/SKILLS: - Strong analytical, organizational skills and attention to detail. Ability to calculate figures and amounts. - Ability to use logical reasoning when interpreting facts and make objective observations, examinations, evaluations and recommendations. - Remain knowledgeable on key trends in the financial services industry that impact loan quality and underwriting. - Solid interpersonal, oral and written communication skills to build and maintain professional relationships with originator and members. - Good leadership abilities. - Extensive knowledge of small business loan underwriting, credit analysis and reporting. - Possess a high degree of integrity to use judgment to make appropriate and fair lending decisions on behalf of the credit union. - Comprehensive understanding of both branch and indirect credit union lending policies. - Ability to sell and promote product lines, and back up lending decisions in a way that enhance originator relationships. - Time and queue management skills to effectively prioritize multiple objectives. - Intricate understanding of regional lending market conditions and collateral values. - Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations. - Stay up to date on changes within the department, organization, industry and current market conditions. - Must work well in a fast paced and flexible production oriented department. - Analytical skills to include reviewing and understanding complex paystub and personal and corporate tax return documents. - Must be able to pass small business credit training course and demonstrate judgmental underwriting related to credit analysis and Golden 1’s credit risk appetite. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Must be flexible with scheduling, including evenings, weekends, and holidays. #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026