Job Description Summary Strategy and Operations organization is responsible for executing CX operational rhythms necessary to execute priorities and deliver for the customer today as well as to transform the organization in the future. This role will partner with airline customers to put the GE Aerospace FLIGHT DECK operating model into practice at a commercial airline. The objective is to drive a step change in engine availability, mitigate product maturity challenges, and strengthen airline relationships. The ideal candidate brings experience in transactional and operational lean business processes, customer relationship management, commercial acumen, and the ability to coach and lead cross-functional teams. The candidate should have a solid foundation in lean principles, approaches, and methodologies. Job Description Company Overview Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight! Site Overview Established in 2000, the John F. Welch Technology Center (JFWTC) in Bengaluru is GE Aerospace’s multidisciplinary research and engineering center. Pushing the boundaries of innovation every day, engineers and scientists at JFWTC have contributed to hundreds of aviation patents, pioneering breakthroughs in engine technologies, advanced materials, and additive manufacturing. Role Overview: - Champion lean culture: Coach, drive, and lead lean behaviors, principles, and practices to build a culture of continuous improvement. - Lead improvement projects: Coach and lead process improvement initiatives aimed at improving business performance, reducing employee burden, and delivering exceptional customer impact. - Own regional project execution: Lead and own the execution of prioritized projects across Asia Pacific, South Asia, and Greater China, influencing both customer and GE/CFM teams to deliver measurable, quantified improvements in aircraft availability. - Strengthen customer relationships: Build strong relationships with customers and support them in developing a sustainable improvement system. - Establish governance: Follow and update a repeatable governance and project management framework for customer Kaizen events and keep leadership aligned and informed through existing operating rhythms. - Collaborate with stakeholders: Work seamlessly with key stakeholders, including Safran, product line teams, and regional leaders, to deliver a differentiated customer experience by applying lean to solve the right problems. Required Qualifications - Master's degree in engineering or “STEM” Majors (Science, Technology, Engineering and Math) with minimum years of experience 15 years Preferred Qualifications: - Hands-on experience with Lean Transformation, Principles & Tools, preferably in a transactional environment preferred. - Proven experience in teaching, coaching, practicing, and applying lean methods. - Demonstrated bias for action with ability to manage multiple priorities under tight deadlines. - Problem solver: analytical-minded, challenges existing processes, critical thinker - Ability to influence without direct authority. - Experience with data analysis and reporting tools to monitor performance metrics, identify trends, and measure the effectiveness of improvement initiatives. - Humble: respectful, receptive, agile, eager to learn - Transparent: shares critical information, speaks with candor, contributes constructively - Focused: quick learner, strategically prioritizes work, committed - Leadership ability: strong communicator, decision-maker, collaborator Additional Information: Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward #LI-AM4 Additional Information Compensation Grade SPB1 Relocation Assistance Provided: No

Responsible to handle all simple and complex aspects of home equity or consumer loan transactions including but not limited to escrow disbursements, annual escrow analysis, flood tracking, file maintenance, satisfactions, and subordination requests.

• Maintain supervision over the daily queue and provide day-to-day oversight for threat analysts • Conduct regular one-on-one meetings with team members to provide coaching, mentorship, and support individual development plans that define clear performance goals • Carry out operational tasks with a focus on rapid resolution, improving efficiency, and reducing backlog • Oversee and coach analysts in providing accurate, timely technical context to customers, ensuring consistency, clarity, and adherence to MDR communication standards • Communicate findings and investigation details effectively to both technical and non-technical stakeholders. • Collaborate with the wider MDR team to operationalize threat intelligence and produce Indicators of Compromise (IOCs) for future use • Provide triage, data collection, and overall support towards customer escalations • Champion continuous improvement efforts to refine incident response and threat detection methodologies • Escalate critical technical investigations to Senior Analysts and Senior Team Leads for review • Work within established frameworks that lead to success factors for the team

• Manage incoming calls and emails for both English and French speaking banking and business customers. • Translate and respond to emails, and review contracts and other documents. • Identify and assess customers' needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Meet personal/customer service team targets and call handling metrics. • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep accurate records of customer interactions and process updates or dispute information on consumer files. • Follow communication procedures, guidelines and policies. • Take the extra mile to engage internal and external customers, always being scrupulous and thorough.