• Manage the lifecycle of share exchanges and ensure all key duties are performed timely and accurately within our internal operations portal. • Act as a "process architect" by partnering with the team to build out new policies, procedures, and checklists from the ground up. • Proactively identify opportunities to streamline workflows, reduce friction, and increase overall department efficiency. • Work directly with clients and internal partners to troubleshoot and resolve issues as they arise, ensuring a high standard of service. • Maintain strict compliance with all internal policies, industry regulations, and TA Operations standards. • Assist with cross-training tasks or strategic projects as capacity allows to support the firm’s growth.

About Medallion: At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes. As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale. We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses. About the role: As a Payer Enrollment Team Lead, you will play a crucial role in the leadership of our enrollment team. The PE team is core to our business and is responsible for making sure payer enrollments run smoothly. This role reports to the Payer Enrollment Manager and base compensation for this role may land between $64,000 - $90,000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level. Responsibilities: - Complete health plan enrollment requests, from application retrieval thru notifying clients upon request completion. Including group and individual applications with Medicare, Medicaid, commercial and managed care health plans - Lead and develop a team of Payer Enrollment Coordinators and Specialists; managing your team’s performance, capacity, and growth targets - Manage and improve the systems that help support the team’s processes. Current systems include Medallion proprietary and public ones (e.g. Front, GSheets, Salesforce). - Participate in team meetings alongside other leads to discuss enrollment issues with clients, process improvement changes, and resource planning for new clients - Lead communication efforts with our clients, facilitating recurring and adhoc client calls to ensure seamless support and engagement - Works with both internal and external stakeholders to resolve complex provider enrollment issues as they arise - Any other reasonably assigned duties Skills and Requirements: - 4+ years of payer enrollment experience, including group and individual applications with Medicare, Medicaid, commercial and managed care health plans - 2+ years of direct people management experience, including performance management and team development - Experience establishing, tracking, and improving team performance metrics and reporting - Strong attention to detail with excellent written and verbal communication skills across all levels of an organization - Demonstrated organizational, project management, and resource allocation skills, with the ability to navigate complex situations and drive business objectives forward - Expertise in using GSuites tools include GSheets, GDocs, and GMail - Nice to have: - Provider Enrollment Specialist Certificate (PESC) - Startup experience #LI-Remote

We are currently seeking client-focused and detail-oriented individuals to join our team as Remote Client Experience Coordinators. In this role, you will work alongside team members to support clients by ensuring clear communication, organized coordination, and a smooth experience from start to finish. You'll play an important role behind the scenes by helping manage client interactions, keeping details organized, and ensuring nothing is missed throughout the process. This fully remote position is ideal for someone who enjoys working in a structured environment, supporting others, and delivering a high level of service. Training and ongoing support are provided to help you succeed in the role. What You'll Do: - Support clients by providing timely, clear, and professional communication - Respond to inquiries and provide accurate information - Coordinate scheduling, confirmations, and follow-ups - Maintain accurate and organized client records - Track updates and ensure all details are completed and up to date - Help keep processes running smoothly by staying organized and proactive What We're Looking For: - Strong written and verbal communication skills - Detail-oriented with strong organizational abilities - Ability to manage multiple tasks and stay on track - Comfortable working independently in a remote setting - Reliable, professional, and consistent with follow-through - Customer service or client support experience is a plus, but not required What You'll Get: - 100% remote, work-from-home flexibility - Flexible scheduling options - Structured onboarding and guided training - Ongoing support and access to team resources - Opportunity for growth within a supportive team environment Requirements: - Must have access to a computer and reliable internet - Must be authorized to work in the US, UK, Australia, Spain, or LATAM regions

Purpose Responsible for managing critical aspects of our delivery operations. Set priorities and meet individual deadlines while accomplishing team objectives. Resolve client and vendor issues appropriately and in a timely manner. Making an Impact Worker Tracking: • Work with clients to add/setup new suppliers. • Work with clients to solve integration problems. • Liasian with legal to confirm backgrounds/obtain clearance. • Review contracts, validate terms of the agreement • Coaching, training and guiding suppliers on TAPFIN process and procedures Invoice Reconciliation: • Receive and review invoices, researching and coordinating any discrepancies identified from ROC/BI reports with client, supplier, and Program team. • Collaborate with finance and operations teams to resolve invoice discrepancies and ensure accurate billing. • Escalate invoice issues to the appropriate team members for resolution and follow-up. Client/Supplier Surveys: • Coordinate and manage surveys required by clients and suppliers, ensuring timely completion and accuracy of responses. • Work closely with the client services team to gather feedback and insights for client surveys. • Prepare survey reports and summaries for use in Quarterly Business Reviews (QBR) and supplier reviews. Mailbox Management: • Efficiently manage the program’s mailbox, ensuring timely responses to inquiries and requests. • Prioritize and categorize incoming emails for appropriate action by relevant team members. • Coordinate with internal stakeholders to address client and supplier inquiries and resolve issues promptly. Your Typical Day and Other Key Details • Work directly with vendors and clients on implementations and problems. • Research invoice issues to resolution. • Gather feedback and insights for client surveys. • Prepare survey reports and summaries. • Program mailbox management • Remote, No Travel Other accountabilities as assigned. This Job Description is subject to change as business needs continue to evolve. Critical Experiences Required • Education: High School Diploma or Equivalent experience • Experience: 2+ years of in operations, logistics, or a related field. • Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook). • Effective communication skills, both written and verbal. • Experience with survey coordination and data analysis is a plus. Nice to Have • Education: Bachelor's degree in Business Administration, • Operations Management, or related field ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.