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Part Time Bilingual Chat & Text Specialist

BilingualBilingualPart TimeRemoteSeniorTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

Arizona

Posted

72 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishSpanish

Job Description

Part Time Bilingual Chat & Text Specialist

Canva

• Provide remote (from home) crisis chat & text interventions for chatters to the suicide hotline. • Make appropriate referrals for available services. • Answer all chats & texts in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. • Effectively assess clinical situations and needs of all chatters. • Provide safe and effective clinical interventions to all chatters. • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. • Forward internal referrals to the appropriate program(s) with all required information in a timely manner. • Work collaboratively with internal and external clients/customers. • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. • Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift.

Job Requirements

  • Bachelor's Degree in Psychology, Counseling, Social Work, or a directly related field
  • Crisis, call center and chat & text experience preferred
  • Experience in the mental/behavioral health field preferred
  • Must be able to pass both verbal and written Spanish Language Proficiency Test
  • A fingerprint clearance card is required or eligibility to obtain one.
  • Excellent oral and written communication skills.
  • Proficient in the use of technology including chat & text functions.
  • Strong customer service
  • Strong problem-solving and analytical skills
  • Ability to document detailed information
  • Ability to multi-task
  • Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.

Benefits

  • Generous PTO 10 paid holidays per year
  • Medical plans (4 choices)
  • Dental plans (2 choices)
  • Vision plans (2 choices)
  • 403(b) retirement plan
  • Retirement Allowance
  • Company paid Life/AD&D and Long-term Disability
  • Voluntary additional Life and Short-term Disability
  • Tuition Reimbursement
  • Licensure Reimbursement
  • Elder Care assistance
  • Pet Insurance and much more!

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We give people freedom to connect and thrive in a taller, faster, smarter world.

Bilingual72 days ago
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$26 - $40 / hour
Job Closed