Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Sr. Technical Consultant, ITAM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITAM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: - Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization - Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders - Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution's standard capabilities in their efforts to improve their ITAM capabilities - Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology - Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution - Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them - Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement - Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development - Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes - Develop required integration components (SSO, LDAP, etc.) with multiple systems - Develop required portal components - Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution - Juggle multiple and complex projects/initiatives - Promoting continuous improvement practices for delivery/engagement materials - Supporting specific sales activities when required - Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request - Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: - A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications - 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals - Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems - Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies - Strong understanding with leading ITAM leading practices and related systems and tools such as CMDB, SAM and HAM. - Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity - Proven team player and team builder FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change. We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully. For more information, please visit www.youthvillages.org Position Overview: The Implementation Readiness Associate is responsible for ensuring growth within the Strategic Partnerships Network is intentional, sequenced, and system-ready before commitments are made. Reporting to and operating in accordance with priorities set by the Strategic Partnerships Network Director, this role supports expansion within existing partner states and deeper penetration into complex and county-based systems. The role functions upstream of implementation, protecting network stability while enabling sustainable growth through thoughtful pre-implementation assessment, planning, and risk mitigation. This role is designed to: - Enable sustainable expansion within existing jurisdictions in sites indicating high levels of implementation readiness - Promote system and site readiness before implementation resources are deployed - Support leadership decision-making with clear readiness insights - Strengthen Youth Villages’ credibility as a thoughtful system partner Essential Duties and Responsibilities: The Implementation Readiness Associate: - Leads early-stage engagement for new implementation sites within existing states, with specific focus on county-based growth opportunities, in alignment with Strategic Partnerships Network Leadership priorities - Assesses system readiness, including funding pathways, governance structures, referral flow, policy environment, and system complexity - Gains deep understanding of assigned priority jurisdictions through independent assessment and analysis, engagement of key stakeholders, and attending local convenings or events to sequence implementation - Supports go / no-go decisions and provides recommendations on growth sequencing prior to commitments - Tests assumptions related to staffing, timelines, ramp-up, and sustainability - Enables deeper market penetration within large, fragmented, or multi-county systems - Identifies and mitigates growth-related risks before handoff to the network leads - Coordinates pre-implementation planning with internal partners to ensure readiness thresholds are met - Transitions opportunities to the partner network leads only when systems, partners, and resources are prepared for execution - Performs other duties as assigned Additional Information: The ideal candidate possesses the following: - Strong ability to assess readiness, risk, and feasibility across multiple stakeholders - Knowledge of implementation pathways and frameworks - Demonstrated judgment in go / no-go decision-making and sequencing recommendations - Strong analytical and systems-thinking skills - Ability to travel up to 50% including multi-day engagements Qualifications: - Bachelor's degree in relevant field (required) - Experience supporting growth, expansion, or system development within complex public or nonprofit systems (required) - Experience navigating policy, funding, and governance environments (required) - Experience working with county-based or multi-layered public systems (preferred) - Experience supporting program expansion or scaling across multiple jurisdictions (preferred) - Background in strategic planning, market analysis, or system design (preferred) - Strong organizational skills and attention to detail - Excellent written, verbal, and oral skills - Ability to manage multiple priorities simultaneously - Proficiency with Microsoft Office products - Ability to maintain a flexible schedule Youth Villages Benefits - Medical, Dental, Prescription Drug Coverage and Vision - 401(k) - Time off: - - 2 week paid vacation (full-time) / 1 week paid vacation (part-time) - 12 paid sick days per year - 11 paid holidays - Paid Parental Leave - Mileage & Cell Phone Reimbursement (when applicable) - Tuition reimbursement and licensure supervision - Growth & development through continuous training - Clinical and administrative advancement opportunities *Benefits are excluded for variable status employees. Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

Role Description Você fará parte de um time unido, diverso e único, trabalhando diretamente com os nossos clientes em projetos de implantação. Contamos com a sua experiência e protagonismo na condução de todas as etapas do nosso processo de Onboarding: - Fluxo sistêmico - Configuração - Treinamento - Homologação Buscamos profissionais com senso de dono das suas atividades e a capacidade de desenvolvê-las com autonomia. Nosso time te espera para arregaçar as mangas e atuar diretamente com os nossos clientes na condução de projetos de implantação. Qualifications - Superior concluído em análise de sistemas, ciência da computação, engenharia da computação, sistemas de informação ou afins - Experiência sólida em implantação de sistemas técnicos (onboarding, suporte à homologação e configurações) - Domínio em SQL (capacidade de realizar consultas, JOINs e criação de scripts) - Vivência com métodos ágeis - Experiência em integração de sistemas e consumo de serviços APIs/Webservices - Capacidade analítica para leitura e interpretação de logs de erro em ferramentas como Grafana Requirements - Conhecimento de negócio no mercado financeiro ou Instituições de Pagamento (seria muito legal se tivesse) Benefits - Cesta de benefícios flexíveis, com opções como: - Plano de saúde nacional - Plano Odontológico - Flexfood (vale-refeição/vale alimentação) - Transporte (mobilidade, vale transporte* e estacionamento*) - Auxílio creche - Licença parental - PLR - Treinamento e capacitações (universidade corporativa, Voxy e Alura) - Dayoff de aniversário - Programa de incentivo à saúde física (wellhub, meditação e ginástica laboral) - Programa de incentivo à saúde mental - Seguro de vida - Kit boas-vindas - Estacionamento e vale transporte para vagas híbridas ou presenciais Company Description Esta vaga é aberta para todas as pessoas com ou sem deficiência. Encorajamos todas as pessoas com deficiência que se enquadram no perfil da vaga a se candidatarem. Estamos empenhados em proporcionar um ambiente de trabalho inclusivo e acessível, onde todas as pessoas tenham oportunidades iguais de atingir seu potencial máximo. A seleção será baseada em suas habilidades, qualificações e vivência. Responsável pelo processo: Gabriella Faria #LI-GF

• Configure our internal defined benefits (DB) pension software solution • Analyze and resolve common issues our clients experience following implementation • Act as the link between the client and the project team in terms of pension plan calculations • Write specifications according to the needs and requests of the clients regarding new developments of the software • Ensure the proper integration of the software with other software that will be implemented for the client • Develop a specific testing strategy for the software configuration and new developments • Participate in the review of test scenarios with the selection criteria required by the plan • Provide support to the quality assurance team • Collaborate in the development of the software by providing suggestions for improvement