Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast. About The Roll* We’re looking for a Senior Product Designer (UX/UI) with a passion for working at the cutting edge of mobile to lead the design strategy and execution for the Toast Now App, one of our flagship mobile experiences at Toast. In this role, you’ll work with teams across Toast to craft native mobile experiences (iOS and Android) for the features of our platform that help our customers run their businesses on-the-go. You’ll also guide the evolution of AI-first mobile experiences that empower operators to make better, faster decisions across the Toast platform. The ideal candidate is a master of design craft who thrives on solving complex design challenges. Your portfolio demonstrates an ability to create intuitive, elegant solutions that balance customer goals with business outcomes. You’re a strong advocate for customer-centered design, comfortable working in ambiguity, and skilled at bringing clarity and alignment across teams. You’ll collaborate closely with product and engineering to define strategy, set a high bar for visual and interaction design, and inspire your team to push boundaries of what’s possible. What you'll need to thrive (Requirements) - Passion for mobile: Demonstrated passion for designing with the latest native features for iOS and Android (e.g. Liquid Glass, Jetpack Compose etc) is a must. - Leadership and presence: Proven ability to lead the end-to-end design of high-visibility design initiatives from concept to launch (and beyond). You’ll present work, lead crits and evangelize work across the organization. - Systems thinking: Work across teams to create intuitive, connected user experiences that make our platform features feel seamlessly integrated on mobile. - User-Centered Design: Deep understanding of user-centered design principles, usability, and accessibility standards. - Pro-research: Proven ability and desire to conduct and coordinate user research and usability testing throughout the product lifecycle to inform design decisions. - Tools: Advanced proficiency in design tools like Figma and Miro, and demonstrated fluency with AI-native prototyping tools such as v0, Magic Patterns or Claude Code alongside Figma for rapid concept exploration and functional prototype generation. - Collaboration: Strong communication skills and ability to work effectively in cross-functional teams, including product managers, engineers, and other stakeholders to define design requirements and align on goals. - Mentorship: Drive strategic design initiatives and mentor junior designers, promoting best practices and fostering a culture of innovation What will help you stand out (Nonessential Skills/Nice to Haves) - Restaurant Passion: First hand experience and enthusiasm for the restaurant industry and designing impactful solutions for its unique challenges is something we value highly. - Past Experiences: Experience and passion for designing for reporting and data visualization experiences, health apps and/or native AI experiences is a plus. - AI-first: As a design team, we’re forward thinking. We bring an AI-first mentality as we design innovative experiences for our customers. Prior experience with this transformational technology is a huge plus. This may include, for example, designing experiences for AI-powered products, including conversational interfaces, agentic workflows, and LLM-driven systems. A day in the life (Responsibilities) You are a dynamic leader with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice: - You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with full end to end experiences. - You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You find formal ways to utilize your personal skill set to uplevel those around you. - You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to driving action. You build strong relationships to enact influence throughout the entirety of the area of the business you work within. - You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions with large scale impact across the area of the business you work within. - You raise the bar: and commit to continually improving the technical skills relevant to your role. You find large scale, creative methods to continually build your skill set. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $159,000—$254,000 USD Zone B $138,000—$221,000 USD Zone C $125,000—$200,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Lead, manage, and mentor a team of UI/UX designers, ensuring high-quality output across all product domains. • Hire and onboard new designers as the team scales, setting clear expectations for performance and quality. • Prioritize incoming design requests from Product Managers and manage workload across the team. • Run regular design critiques, establish feedback loops, and foster a culture of continuous improvement. • Own and evolve the Modo design system, ensuring visual and interaction consistency across all surfaces (mobile app, web, back-office). • Establish and maintain design standards for the lobby, game experience, store, promotions, onboarding, and all player-facing flows. • Ensure all designs are optimized for mobile-first experiences with attention to performance and accessibility. • Build reusable templates and component libraries that accelerate design and development velocity. • Partner closely with Product Managers to translate product requirements into clear, polished design solutions. • Work with Engineering to ensure design feasibility, maintain fidelity during implementation, and resolve edge cases. • Collaborate with Marketing on promotional modals, banners, hero imagery, and seasonal themes, ensuring brand consistency between product and marketing design. • Coordinate with the animator to bring motion design and micro-interactions into the player experience. • Champion user research and player feedback as inputs to the design process. • Drive improvements to key UX flows including onboarding, first-time user experience, discoverability, store and purchase flows, and game navigation. • Ensure the product maintains a fun, rewarding, and intuitive feel that keeps players engaged.

• Design playful & delightful flows, interactions, and high-fidelity visuals for mental health exercises, gaming mechanics, and growth loops. Prototype concrete solutions to ambiguous product challenges. • Create new design patterns that are intuitive and practical. Evolve our design system intentionally as we scale. • Design product concepts that balance product vision, speed, and business potential. • Work cross-functionally with engineering, product management, character design and character animation.

• Lead design for new products and feature iterations, turning ambiguous problems and emerging opportunities into clear, shippable experiences • Partner closely with Product, Engineering, Research, and Growth to explore ideas, define direction, and launch products that can scale to millions of members • Discovery work that helps teams identify the right problems to solve—framing opportunities, testing assumptions, and shaping product direction early • Design direction for new initiatives with the potential to become major product lines • Experiences that balance speed, clarity, and trust, especially in moments where members are making important financial decisions • Product strategy alongside Product and Engineering, contributing to goals, success metrics, roadmaps, and sprint commitments • Clear design narratives that help cross-functional teams align, make trade-offs, and move forward with confidence • Mentorship and craft guidance for other designers, helping raise the bar for early-stage thinking and execution