SAC & Backoffice Administrator
Location
Colombia + 3 moreAll locations: Colombia | Mexico | Peru | Venezuela
Posted
64 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
SAC & Backoffice Administrator
Inlaze
¿Por qué unirte a Inlaze? ¡Enlázate a un mundo de oportunidades! Es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiencia. ¿Te ha gustado lo que has leído hasta ahora? Descubre cómo enlazaras magia junto con nosotros a través de tu misión Inlaze 🕹️ Lo que harás en el día a día 1. Gestionar solicitudes, dudas y reclamos de clientes a través de diferentes canales. 2. Brindar soluciones rápidas y efectivas asegurando altos niveles de satisfacción 3. Ejecutar procesos operativos de backoffcie 4. Escalar casos críticos o complejos de manera oportuna 5. Hacer seguimiento de tickets hasta su resolución 6. Identificar oportunidades de mejora en procesos y experiencia al cliente 7. Mantener actualizada la información en sistemas internos 8. Cumplir con KPIs de atención 🎯 Tu mision Garantizar una atención al cliente ágil, empática y efectiva, junto con una gestión precisa de los procesos de backoffice, contribuyendo a una operación eficiente y a una excelente experiencia del usuario. 🛠️ Musk to have 1. Experiencia en atención al cliente SAC y/o roles operativos de backoffice. 2. Alta tolerancia al estrés y capacidad de trabajar bajo presión 3. Ingles intermedio (capacidad de comunicación escrita y lectura) 4. Excelente comunicación verbal y escrita 5. Orientación al cliente y resolución de problemas 6. Organización y atención al detalle ✅ Nice to have 1. Experiencia en iGaming o industrias digitales 2. Manejo de CRM Zoho 3. Conocimiento en herramientas de automatización o IA 4. Experiencia en entornos de alto volumen de tickets 5. Proactividad y mentalidad de mejora continua Beneficios 🥰Programa de referidos de empleados. 🏢1 día completo para que celebres tu cumpleaños. 📖Udemy
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