• Investigates and resolves internal theft issues utilizing industry proven Interview and Interrogation skills, CCTV, Exception Reporting, and Hotline calls, etc. • Completes Operational Store Assessments and store visits with emphasis on teaching and coaching, offering solutions to issues within company LP guidelines. • Participates in regional, district and store brand meetings, conference calls and when possible conducts stores visits with district and regional partners. • Provides consultation to field management on all shrink related issues: internal/ external theft, physical security, operations, safety, POS controls, etc. • Execution of company’s high shrink program. • Liaison between Law Enforcement and Store Management. • Conducts extensive loss prevention training seminars for employees, managers, and district managers. • Completes store inventory preparation visits. • Understands physical security of retail space.

Available location: Singapore About the Role The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy, the ideal candidate will be interested in a focus on both customer engagement and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company with a mission to build a better internet. You will shadow the Customer Advocacy Manager in APAC & Japan cross functionally and globally in building customer participation with enterprise customers across many industries and partnering closely with stakeholders in Sales, Customer Success, Marketing, Product, and PR/AR. The candidate is an entry level intern who will work closely with the APAC & Japan Customer Advocacy manager, who is driving all Customer Marketing and Customer Advocacy programs in region. Success is measured by the ability to drive forward efficiently and at the speed of the business, focused on quantity and quality of content, deep engagement with top accounts, brand equity, and levels/titles of participating customers. The main projects are: - Customer References: - Support and fulfill sales 1:1 and RFP requests for customer references working across customer advocacy and account teams - Manage/track customer references requests via customer marketing tools - Support customer reference requests from key stakeholders across events, campaigns, product, analyst, and public relations teams - Customer Advocacy: - Qualify, develop and maintain a targeted pipeline of strategic customer relationships - Manage and qualify incoming nominations - Contribute to the development of high quality, world-class customer story content - Advisory Boards and Councils: - Shadow the process and contribute to our Sydney customer advisory boards/councils - Coordinate across many teams and executives, pre/post event success - Develop documents and reporting pre/post event - Assist in onsite, in-person, best-in-class customer experiences Responsibilities - Collaborate with the APAC & Japan GTM teams to develop and execute customer marketing strategies that align with business goals. - Support the research, writing, and editing of engaging case studies, customer interviews, and other marketing collateral. - Learn and support marketing and customer advocacy tech stack. - Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table. - Support the team in analyzing advocacy activity performance and identifying opportunities for improvement. - Contribute to monthly and quarterly reporting, including newsletters Skills & Qualifications - Currently pursuing a degree in Journalism, English, Marketing, Communications, or a related field. - Available for a full-time 12-week internship, working from our Singapore office 3-5 days a week during the summer (May-Aug). - A strong portfolio of writing samples across different formats (e.g., blog posts, articles, essays). - Ability to write clearly and concisely with the flexibility to adapt tone for various digital platforms and audiences. - Strong project management skills. - Strong research skills and a keen eye for detail. - Excellent communication and collaboration skills. - Curiosity and a proactive approach to learning and problem-solving. - Bonus: A passion for technology and its impact on the digital landscape is highly desirable. You can check out our internship blogs to learn more about our program and hear directly from our past interns.

• Lead and develop a high-performing Media Planning team • Develop and champion a clear Media Planning vision • Guide the team in the strategic development of media plans • Serve as a subject matter expert and strategic consultant • Collaborate closely with various departments for cohesive campaign execution • Model and promote analytical rigor

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast Capital provides fast, flexible funding to restaurants and hospitality businesses on the Toast platform. By leveraging Toast’s rich operational and transaction data, Toast Capital delivers financing that is aligned with how restaurants actually run. As Toast Capital scales, we are investing in modernizing our credit risk organization through better analytics, automation, and AI-enabled workflows. Our goal is to empower risk analysts with tools that improve decision quality, reduce manual work, and allow the team to scale efficiently. The Fintech Risk team at Toast is accelerating the adoption of AI to transform how we operate. We are seeking a Lead Analyst to design and deploy intelligent, AI-powered workflows for Toast Capital’s credit risk function. This role sits at the intersection of credit risk, analytics, and applied AI. You will identify opportunities to improve underwriting, portfolio monitoring, and risk operations by designing and implementing internal AI tools such as copilots, assistants, and automated analytical workflows. The ideal candidate combines strong credit risk intuition, analytical problem-solving, and technical curiosity about AI tools and automation. You should be excited about turning manual analytical processes into scalable systems that allow risk teams to operate faster and more consistently. A day in the life (Responsibilities) - Identify high-impact opportunities to improve credit risk workflows using AI across underwriting, portfolio monitoring, policy interpretation, and collections - Design and deploy internal AI copilots that help analysts draft credit memos, summarize merchant performance, and interpret key risk signals - Build tools that automatically generate risk narratives, portfolio commentary, and merchant-level performance summaries - Partner with Engineering, Data Science, and Product to implement AI-powered tools using structured data, internal APIs, and secure LLM platforms - Develop prompt frameworks and workflows that combine deterministic risk metrics with AI-generated insights while maintaining explainability and human oversight - Conduct portfolio analyses to identify merchant performance trends and emerging risk signals - Redesign risk processes to reduce manual work, automate recurring analysis, and increase analyst productivity - Collaborate with Credit Risk, Compliance, Engineering and Operations to responsibly deploy and scale AI-enabled workflows What you'll need to thrive (Requirements) - 5+ years of experience applying analytics, automation, or AI to improve risk or operational workflows in fintech, financial services, or technology - Experience applying AI or LLM tools to improve analytical workflows, operational processes, or decision support - Strong analytical skills with the ability to translate portfolio or transactional data into actionable insights - Advanced proficiency in SQL and Python; experience building dashboards or automated analytics solutions (Looker/Tableau/Hex or similar) - Familiarity with prompt design, AI-assisted workflows, or automation frameworks integrating structured data with LLM outputs - Strong communication skills and ability to influence cross-functional stakeholders across Risk, Engineering, Data Science, and Product AI at Toast At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-Remote The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $105,000—$168,000 USD Zone B $91,000—$146,000 USD Zone C $82,000—$131,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.