• Performs as the advocate that focuses on resolving routine inquiries, issues or concerns for members and/or providers • Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints and escalations • Assesses and researches routine member and/or provider inquiries, requests and/or concerns to determines causes, and initiates corrective actions to other service or technical departments for follow up as needed • Mitigates and prevents complaints from being escalated to resolve in initial contact • Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns • Provides support on various member or provider issues to ensure customers receive high-quality service • Maintains performance and quality standards based on established contact center metrics • Provides customer service in a high pace contact center environment over the phone, via live chats and emails • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications • Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance • Provides expertise in resolving multiple inquiries, requests and/or concern across all areas of responsibilities • Performs other duties as assigned • Complies with all policies and standards

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Join Our Elite Customer Experience Team – Where Every Call is a Chance to Make a Difference! Are you a driven call center professional ready to elevate your career? Step into the spotlight as an Advanced Support Technician for Xfinity Home Security, where your expertise in inbound customer service, escalations, billing, troubleshooting, and upselling will make a real impact. Job Description Dept Hours: 8am – 9pm EST daily, including weekends – MUST HAVE OPEN AVAILABILITY ANY DAY OF THE WEEK, INCLUDING WEEKENDS (wrap shifts), shifts have not yet been identified. Training Hours: 5 to 7 weeks, Monday – Friday, 8 am to 5 pm MST (10 am – 7 pm EST) (9 am-6 pm CST) (7 am – 4 pm PST) In this high-energy, customer-focused role, you'll be the go-to expert at resolving Xfinity Home (Security Services) complex issues, supporting customers and field technicians nationwide. By delivering first-call resolutions with confidence and care. With a strong emphasis on billing and technical support, you'll use advanced tools and systems to troubleshoot, resolve service orders, and enhance the customer experience while promoting and upselling cutting-edge products and services. If you're passionate about problem-solving, thrive in a fast-paced environment, and are ready to be part of a team that values innovation, collaboration, and excellence, this is your opportunity to shine. With 12 openings available and a late mid/late April start, now is the perfect time to join a team that’s redefining customer support—one call at a time. Visit our Xfinity Home YouTube page to learn more about Xfinity Home products. Be sure to attach a copy of your UPDATED RESUME to the application. Required Skills You’ll Bring to the Table - Crisis Whisperer: You’ve mastered the art of calming even the most escalated customer concerns, especially when it comes to billing and technical issues coming into the call center. (Think 60% billing, 40% repair.) - Resolution Rockstar: You don’t just answer calls—you solve problems on the first try. First Call Resolution (FCR) is your superpower within call center environments. - Tech-Savvy Troubleshooter: Whether it’s Sales, Billing, or Technical Support, you know how to dig deep and find solutions fast. - Ticketing Pro: You’ve worked with Remedy, and you know how to navigate complex systems like a Pro. - Communication Ninja: You’re articulate, clear, and confident—both on the phone and in writing. - Customer Experience Champion: You deliver a service that doesn’t just meet expectations, it exceeds them. - Sales-Driven Mindset: You know how to spot opportunities and upselling with authenticity and ease. - Change Embracer: You thrive in dynamic environments and adapt quickly to new tools, processes, and challenges. What You’ll Be Doing - Data Detective Work: Applies Xfinity Home/Smart Solutions processes to accurately resolve customer issues, ensuring customers’ commitments are met across the national footprint - Complex Problem Solving: Use your expertise to isolate and fix intricate issues, collaborating with our engineering team and proper stakeholders to ensure timely resolution - Tech Toolkit Mastery: Navigate multiple systems and applications to resolve any Xfinity Home and Smart solutions concerns - Process Innovator: identify root causes and suggest improvements that boost First Call Resolution and product enhancement. - Accuracy Advocate: remain current with organizational internal processes and procedures. Accurately document customer interactions - Support Superhero: Be the go-to expert for business partners, field techs, and internal teams—offering real-time support and guidance. - Mentor & Trainer: Share your knowledge and help onboard and upskill your teammates. - Network Guardian: Act as a point of contact for all Xfinity Home security escalated matters. Monitor system outages, and escalate issues - Customer Liaison: Be the voice of the customer, ensuring their needs are met and their concerns are heard - Solution Architect: Gather customer requirements and recommend the best products and services to meet their needs. - Flexible Team Player: Be ready to work nights, weekends, and overtime when needed—because great service never sleeps. Why You’ll Love It Here - Impactful Work: Every call you take and every issue you solve makes a real difference. - Growth Opportunities: Learn, grow, and advance in a company that invests in your future. - Dynamic Culture: Fast-paced, supportive, and always evolving. - Recognition & Rewards: Your hard work won’t go unnoticed. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Respect and promote inclusion & diversity. - Do what's right for each other, our customers, investors and our communities. Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Skills Call Center, Communication, Customer Experience (CX), Data Analytics, Escalation Resolution, Troubleshooting Compensation National Pay Range: $15.80 USD-$37.03 USD Illinois Pay Range: $16.79 USD - $32.59 USD Colorado Pay Range: $17.77 USD - $34.07 USD Hawaii Pay Range: $20.74 USD - $31.11 USD Washington DC Pay Range: $22.71 USD - $34.07 USD Maryland Pay Range: $18.76 USD - $34.07 USD Minnesota Pay Range: $17.77 USD - $31.11 USD New York Pay Range: $18.76 USD - $37.03 USD Washington Pay Range: $17.77 USD - $35.55 USD New Jersey Pay Range: $19.75 USD - $35.55 USD Vermont Pay Range: $18.76 USD - $29.62 USD Massachusetts Pay Range: $19.75 USD - $35.55 USD California Pay Range: $17.77 USD - $32.92 Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Strategic Customer RepresentativeThe primary function of the Strategic Customer Representative is to increase market share within a select group of customers and high-profile job sites. This will be accomplished by increasing product awareness, efficiency of the corporate account office. Evaluate new potential customers to the program. As well as manage the corporate accounts office. This position will also serve a mentor/liaison role in the overall go to market sales strategy for the assigned area, coordinating efforts between the PCM, DM, RSD, and RVP. If you are seeking an entrepreneurial, empowering workplace that allows you to:• Develop a career track• Leverage your current skills while developing new skills• Work with an incredible team of peopleSunbelt Rentals--the fastest growing rental business in North America--is seeking a Strategic Customer Representative. Education or experience that prepares you for success: Min 4 years previous sales management experience. Customer service experience required. Knowledge/Skills/Abilities you may rely on: Knowledge of different phases of construction, equipment applications, features, benefits, operation and specifications required. Computer literate, including Windows, Adobe Acrobat, and the Microsoft Office suite of products Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. We value an inclusive and diverse workplace: Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Do you have any of these titles on your resume? Related experience may include: District Sales Manager, National Sales Manager, Regional Sales Manager, Sales and Marketing Vice President, Sales Director, Sales Manager, Sales Representative, Sales Supervisor, Sales Vice President, Store Manager Base Pay Range: $67,273.00 - 92,500.10Total compensation package includes base pay, company vehicle, and robust commission plan. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: - Health, Dental and Vision plans - 401(k) Match - Volunteer time off - Short-term and long-term disability - Accident, Life and Travel insurance, as well as flexible spending - Tuition Reimbursement Options - Employee Assistance Program (EAP) - Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): - 12-25 vacation days depending on years of service - 5 sick days - 6 holidays - 2 half day holidays - 2 floating holidays - 1 inclusion day - 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

• Provide oversight of Team Lead(s) and a team of representatives for one or more clients • Serve as the primary operational liaison between onshore and offshore leadership teams • Maintain and analyze KPI reporting and ACD metrics • Partner with offshore leaders to ensure workflows align with client expectations • Create a solid virtual Team through regular communication with your Team Leads and Representatives