Job Closed

This listing is no longer active.

Smartsheet logo
Smartsheet

Founded in 2005, Smartsheet offers collaborative work management and process automation to empower greater enterprise productivity. A leading cloud-based platfo

Senior Risk & Renewal Operations Manager

Location

United States

Posted

106 days ago

Salary

$112K - $142.5K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Senior Risk & Renewal Operations Manager

Smartsheet

• Standardize Renewal Journeys: Design and implement renewal paths based on customer value and complexity. This includes automating high-volume renewals and establishing workback schedules for enterprise-level accounts. • Systematize Risk Workflows: Architect the CRM and Gainsight workflows necessary to move the organization toward 100 percent proactive risk identification at least 90 days prior to renewal. • Manage Renewal Planning Rhythms: Develop and support the execution of renewal planning and forecasting rhythms. You will establish the recurring operational cadences needed to maintain visibility into the book of business and ensure proper accountability across Sales and Customer Success teams. • Improve Forecasting Predictability: Own the weekly aggregation and formalization of the renewals forecast. You will drive the evolution of the reporting infrastructure that provides visibility into risk aging, engagement gaps, and forecast accuracy. • Operationalize Mitigation Playbooks: Partner with leadership to design mitigation strategies. You will support the build-out of associated playbooks, enablement assets, and tracking mechanisms for the field. • Enforce Commercial Policy: Support the development of commercial contract renewal standards and oversee adherence within Customer Success. You will ensure systems and processes are optimized to maximize successful on-time customer renewal. • Continuous Process Improvement: Regularly audit and iterate on renewal processes to remove friction for our internal teams and our customers.

Job Requirements

  • 7+ years of experience in Renewals Operations, Sales Operations, or Commercial Risk Management in an Enterprise SaaS environment.
  • Demonstrated ability to translate complex commercial policies into streamlined system workflows in Salesforce or Gainsight.
  • Strong understanding of SaaS contract mechanics, including multi-year terms, uplift caps, and termination logic.
  • Leverage retention data to diagnose root causes for cancellations and downgrades to design segmented, process-based mitigations.
  • Experience working cross-functionally with Legal, Finance, and Sales to formalize and scale commercial processes.

Benefits

  • Medical/vision and dental coverage options for full-time employees
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Sick Time Off
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

Related Categories

Related Job Pages

More Risk Jobs

Localiza&Co logo

Governança de Dados Senior – Plataforma

Localiza&Co

Somos uma das maiores e mais completas plataformas de mobilidade sustentável do mundo!

Risk106 days ago
Full TimeRemoteTeam 10,001+Since 1973H1B No Sponsor

• Estruturar e evoluir práticas de governança integradas aos pipelines e à arquitetura de dados • Garantir a aplicação automatizada de políticas de qualidade, segurança e conformidade nos fluxos de dados • Definir padrões para ingestão, transformação e disponibilização de dados • Definir e implementar políticas de governança alinhadas a frameworks como DAMA-DMBOK e DCAM • Traduzir requisitos regulatórios (LGPD, PCI) em controles operacionais na plataforma • Definir critérios de classificação, retenção e controle de acesso a dados • Evoluir e manter catálogo de dados e glossário corporativo • Garantir visibilidade sobre origem, transformação e consumo dos dados (data lineage) • Promover padronização de definições e conceitos • Definir e monitorar indicadores de qualidade • Implementar práticas de data profiling, validação contínua e detecção de anomalias • Atuar na resolução estruturada de problemas de qualidade • Estruturar e apoiar o modelo de Data Ownership (Data Owners e Data Stewards) • Definir papéis, responsabilidades e fluxos de governança • Atuar como elo entre áreas de negócio e times técnicos • Promover a cultura de dados na organização • Conduzir treinamentos e ações de engajamento • Apoiar auditorias internas e externas

Brazil
Job Closed
Curana Health, Inc. logo

Risk Management Coordinator

Curana Health, Inc.

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. National leader in value-based care. Offers a wide range of solutions including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans. Team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds.

Risk106 days ago
Full TimeRemoteTeam 1,001-5,000

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you’re looking to make a meaningful impact on the senior healthcare landscape, you’re in the right place—and we look forward to working with you. For more information about our company, visit CuranaHealth.com. Summary The Risk Management Coordinator assists in the daily activities of the Curana’s risk management program. The coordinator supports event reporting, investigations, data tracking, and risk initiatives while helping to promote a culture of safety and continuous improvement. Essential Duties & Responsibilities - Support claims management activities, including documentation, communication with insurers, and coordination with legal counsel as needed. - Investigate and collect data related to incidents, claims, and other risk concerns. - Collaborating with other departments and clinicians in renewing insurance, identifying coverage gaps, and responding to policy information requests. - Assist with the development and review of policies and procedures related to patient safety, risk reduction, and regulatory compliance. Qualifications - Associate’s or Bachelor’s degree - 1-2 years of experience in healthcare, compliance, or administrative support - Strong attention to detail and organizational skills - Strong communication skills - Ability to handle confidential information responsibly - Eagerness to learn and grow in healthcare risk and patient safety

United States
Full TimeRemoteTeam 10,001+Since 1855H1B Sponsor

• Provides direction and guidance to team and/or management • Acts as overall leader on key control initiatives • Recognized as leading expert within the company • Integrates knowledge of the enterprise function’s or business segment’s overarching strategy • Anticipates emerging business trends and regulatory/risk issues • Advises on execution strategy and leads the development and deployment of functional programs or initiatives • Conducts analysis at the functional or enterprise level using results to draw conclusions

New Jersey + 2 moreAll locations: New Jersey | North Carolina | Massachusetts
$115.4K - $173.2K / year
Job Closed
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES This position executes specific essential functions within the second line Risk Management Division to support SouthState’s Enterprise Risk Management Framework which is designed to provide a consolidated view of risk in the organization and compliance with the company’s Risk Appetite Statement. ESSENTIAL FUNCTIONS - Provides second line oversight for designated first line business areas. - Experience and demonstrated application of ERM Frameworks and related Programs (e.g., RCSA, Issue Management, Key Risk Indicators) required. - Experience and/or demonstrated working knowledge of first-line operations, risks and controls associated with payments-related business areas and/or correspondent banking a plus. - Assists designated business lines in creating and maintaining the risk assessment process and program through Risk Registers/Risk and Control Self Assessments (RCSAs) and other topic-specific risk assessments as needed: - - Supports assigned business lines in understanding and identifying enterprise and business process risks. - Provides oversight and guidance to assigned business units to achieve capture of risks, controls, and issues in the company’s GRC system of record and that they are addressed according to risk appetite. - Develops, leads, or otherwise supports Business Process Risk Assessments as assigned. - Participates and provides input on key business line initiatives such as new products and services, so that risk(s) can be appropriately identified and addressed. - Maintains informal and formal communications channels with partners to gather risk data, obtain confirmation of effectiveness of controls, and share information to help promote a strong risk culture. - Develops strong partnerships with assigned business units and stakeholders. Serves as subject matter expert to consult and provide risk advice. - Collaborates with other Risk Management employees on continuous improvement of risk management activities and oversight in the company. Supports assigned operational functions of the Risk Management Division, which may include: - Execution of ERM Program Roadmap initiatives as assigned - Developing and maintaining departmental procedures and program-related reporting as assigned - Performing administration and project management duties as needed. - May develop, facilitate and/or support training for business lines on the ERM Framework, operational risk topics, current industry practices, and/or risk and control standards. - Continuously updates knowledge and skills by participating in industry associations and/or professional training and cross-training offered by the Bank. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES - Financial acumen - Demonstrated industry/general banking and market knowledge - Experience independently leading and executing risk assessments (including RCSAs), and/or assessing the adequacy of policies, procedures, processes, and compliance and operational controls - Clear understanding of risks and internal controls and the ability to evaluate and determine the adequacy and effectiveness of controls. - Effective relationship management and execution skills. Ability to understand and operate successfully in a matrixed corporate environment. - Attention to accuracy and detail - Demonstrated thought leadership, initiative, and application of independent judgment. - Self-starter, able to operate independently with little day-to-day direction - Effective written and verbal communication skills - Ability to develop and maintain effective relationships with mid to senior level management, other internal clients, peers, and audit. - Well-organized, able to effectively multi-task Qualifications, Education, and Certification Requirements - Education: Bachelor of Arts or Science in Finance/Accounting, Business, or related field. - Experience: 10+ years of experience with previous Risk Management and/or Internal Audit experience in banking preferred. - Certifications/Specific Knowledge: Strong computer skills (Microsoft Word, Excel, and PowerPoint). Experience with Governance Risk and Control (GRC) applications or equivalent. TRAINING REQUIREMENTS/CLASSES Required annual compliance training, New Employee Orientation PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. WORK ENVIRONMENT For telecommuters or hybrid: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to come to meetings as needed. This position requires travel (20%) In accordance with Colorado law: Colorado pay for this position is anticipated to be between $113,320.00 - $181,018.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 05-02-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.

United States + 1 moreAll locations: United States | Eritrea
$113K - $181K / year
Job Closed