• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations • Ensure compliance with IDQ policies and system standards • Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals • Engage functional experts when needed • Provide support to other functions when needed • Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District • Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan) • Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan • Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees • Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards • Provide impactful advice and counsel to position franchisees for optimal financial health • Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies • Provide support to other departments/functions as needed • May assist with new store openings as required • Complete Ad Hoc projects as required

Role Description The purpose of this assignment is to provide dedicated Social and Behaviour Change (SBC) technical assistance for Polio outbreak preparedness and response, including campaign planning, community engagement, demand generation, misinformation management, monitoring, documentation and coordination. The SBC Officer will support the State Ministries of Health, and implementing partners to ensure effective planning, implementation, and monitoring of Polio SBC interventions in both emergency and routine immunization contexts, with focus on Kassala and Southern States. How can you make a difference? Scope of Work: Under the direct supervision of the Chief of Social and Behaviour Change (SBC), and in close coordination with the Health Section and Field Offices, the consultant will: - Support development and adaptation of state-level Polio SBC strategies and ensure integration into preparedness and outbreak response plans. - Provide technical assistance to develop evidence-based SBC micro-plans informed by IM, LQAS, refusal tracking, social investigations, and KAP/social research findings. - Support pre-campaign readiness including stakeholder mapping, mobilization planning, and coordination of community engagement activities. - Provide technical oversight during campaign implementation and support post-campaign follow-up for missed children and zero-dose identification. - Ensure effective use of communication channels including interpersonal communication, community dialogues, influencers, and local leaders. - Design and implement targeted SBC interventions to address vaccine hesitancy, refusals, and misinformation. - Support engagement of influencers, religious leaders, health workers, and community networks to promote polio vaccination. - Develop/review key messages and IEC materials and strengthen rumor tracking and rapid response mechanisms at state level. - Provide on-the-job mentoring and support capacity building of state, locality, and administrative health promotion officers on SBC microplanning, IPC, community engagement, and monitoring tools. - Strengthen coordination between Health, SBC, implementing partners, and line ministries, and actively participate in state-level technical coordination meetings. - Compile and analyze SBC data from IM, LQAS, and field monitoring; produce monthly technical briefs; document best practices and lessons learned; and submit comprehensive campaign reports with recommendations. Deliverables/Outputs - 1. SBC Strategy Development and Microplanning - State-level Polio SBC Strategy document developed/adapted and endorsed by State MoH. - Evidence-based SBC microplans developed for all priority localities. - Integrated SBC component included in State Polio Preparedness and Outbreak Response Plans. - Technical brief summarizing behavioral insights and priority actions for each campaign round. - 2. Campaign Preparedness and Implementation Support - Pre-campaign readiness report including stakeholder mapping, mobilization and IPC deployment plan. - Campaign implementation monitoring report (per round) documenting community engagement activities conducted, functionality of mobilizers and influencers, gaps and corrective actions taken. - Post-campaign follow-up plan addressing missed children, zero-dose identification and referral, refusal conversion strategy. - Summary report on communication channel utilization (IPC, community dialogues, media, influencers). - 3. Demand Generation and Misinformation Management - Targeted SBC intervention plan to address vaccine hesitancy and refusals in high-risk localities. - Community influencer engagement report (number engaged, actions taken, outcomes). - Key message package and IEC material content developed/reviewed and aligned with national guidance. - Rumor tracking and misinformation analysis report including identified rumors, response actions taken, impact assessment. - 4. Capacity Strengthening - Capacity-building plan for state, locality, and admin-level health promotion officers. - At least two structured training sessions conducted on SBC microplanning, interpersonal communication, community engagement, monitoring and reporting tools. - On-the-job mentoring report documenting skills strengthened, performance improvements observed, number of officers mentored. - Training materials, tools, and job aids developed/adapted and shared. - 5. Coordination with different stakeholders - Coordination framework outlining roles and responsibilities between Health, SBC, Implementing Partners (IPs), and line ministries. - Monthly coordination meeting summary reports highlighting key decisions, action points, follow-up status. - Evidence of integrated planning between SBC and Health sections at state level. - 6. Monitoring, Reporting and Knowledge Management - After every campaign - SBC performance brief synthesizing IM, LQAS, refusal, and field monitoring data. - Consolidated SBC dashboard or data summary tool for tracking refusals, zero-dose cases, community engagement coverage. - At least one documented best practice/case study per campaign round. - Comprehensive campaign report including behavioral analysis, achievements, challenges, lessons learned, actionable recommendations for subsequent rounds. Qualifications - Bachelor's degree in Social/behavioral/communication science or other fields with relevant certified trainings in behavioral and social communication. - Minimum three years of professional experience in Polio SBC or related technical area programme planning and management at the national or international levels, preferably in a developing country. - Experience working in emergency settings is required. - Relevant experience in SBCC and Community Engagement for immunization and social cohesion in any UN system organization is considered an asset. - Ability to work independently and to meet deadlines. - Demonstrated ability to effectively work and communicate in a multicultural environment. - Computer literacy and strong familiarity with MS Office package required. Strong competency for MS Excel is considered an asset. - Fluent English and Arabic required. Sudanese Arabic capability is considered an asset. - Willingness to work from Kassala and surrounding states. Benefits - Paid parental leave. - Breastfeeding breaks. - Reasonable accommodation for persons with disabilities.

• Consult with the client to understand and document their business and content related problems • Leverage sales enablement best practices to guide the client through the implementation of a Seismic solution that solves the problems • Ability to drive scalable solutions with customers and provide thoughtful outcome-driven recommendations • Enable the organization for the change management required to drive successful outcomes • Provide support and ongoing services for existing clients in accordance with SLAs • Assist with conducting on-site and virtual training with clients as necessary • Project manage engagements as needed

• Providing support to the provider recruitment and contracting process • Ensuring strategic coverage of providers for assigned territory • Developing and maintaining relationships with providers • Supporting complex hospital systems and physician contracting activities