• Own the project tracking infrastructure for a dedicated portfolio, manage intake workflows, track milestones and deliverables, and ensure projects are accurately documented and up to date at all times. • Serve as the dedicated PM for portfolio initiatives; run project ceremonies, maintain delivery timelines, flag risks and blockers early, and coordinate resolution across teams. • Manage the project intake process: capture incoming requests, support initial scoping, and ensure new work enters the pipeline in an organized and prioritized manner. • Build and maintain stakeholder communication rhythms: status reports, project updates, and executive summaries, proactively keeping key stakeholders informed. • Coordinate cross-team dependencies between key stakeholders across IT and the business lines anticipating and preventing handoff blockers and friction. • Track and document project activity within assigned cadences to maintain portfolio-level visibility. • Support training sessions by capturing outputs, action items, and follow-through commitments to ensure movement into and through the delivery pipeline. • Maintain project documentation and institutional knowledge including decision logs, retrospectives, and delivery artifacts. • Identify patterns across projects and recommend operational adjustments to support continuous improvement efforts across the team’s delivery processes.

Atlantis Health Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long–term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good. Our Vision To preserve the health of people everywhere, in any place at any time. Our Purpose To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them. At Atlantis Health, we value open communication—among our colleagues and in the way we disseminate information to patients living with chronic conditions. Our US agency is entrepreneurial, friendly, and collaborative, and all our award-winning work is validated by health psychology insights. Our hybrid team works out of a beautiful brownstone in the middle of Millburn, NJ, surrounded by quaint shops, fantastic coffee, and unique food outlets. We are a small team but derive the benefits of our global partners. The Role The Non-Clinical Case Manager is responsible for coordinating and managing patient support services to ensure timely access to care, therapy initiation, and ongoing adherence. This role serves as a primary point of contact for patients, caregivers, healthcare providers, and internal stakeholders, delivering personalized support while navigating benefits, access, and workflows. The ideal candidate is patient-centered, detail-oriented, and experienced in healthcare coordination, benefits investigation, and patient engagement. This role is FTC up to 40 hours per week. Key Areas of Responsibilities · Ability to provide empathetic, personalized support to patients enrolled in a patient support program (PSP) via phone, videoconferencing, and digital communication channels · Experience with motivational interviewing, facilitating health behavior change, and other person-centric communication strategies · Ability to record and maintain accurate documentation in our CRM system, following all compliance and data privacy standards · Understanding of HIPAA, patient privacy standards, and adverse event (AE) and product complaint (PC) identification, reporting, and escalation · Ability to collaborate with cross-functional internal teams (including Client Services, Behavioral Science, and Quality Assurance) to ensure a seamless patient experience · Comfort in following scripts and call flow guidelines · Participation in training, team meetings, and call calibration sessions to continuously improve the quality of patient interactions Required Qualifications · 2+ years previous experience in one or more of the following: PSP, nurse call center, or virtual health coaching environment, specialty pharmacy services, and/or care coordination roles · Associate or bachelor’s degree in nursing, social work, public health, health education, or similar credentials · Experience handling high-volume inbound calls and scheduled outbound patient check-ins · Demonstrated experience with and/or ability to provide program overview and enrollment support; FAQ-based responses, including medication storage and handling (nonclinical), shipment coordination questions, navigation for insurance and affordability questions; and referral to financial assistance resources, approved educational materials, and vetted community or advocacy organizations · Strong patient-facing communication skills, including ability to follow scripted responses, redirect clinical questions appropriately, escalate medical inquiries to clinical teams, and maintain an empathetic and professional phone presence · Familiarity with call center metrics and documenting/working within CRM systems · Ability to remain strictly within a nonclinical scope · Proficient with Microsoft Office suite, specifically PowerPoint (PPT) and Excel · Exceptional time management, communication, and organizational skills · Excellent and proactive problem solving · Ability to adapt quickly and be flexible in the face of changing priorities Preferred experience and qualifications: · Bilingual (especially Spanish) · Background in cardiovascular disease · Previous training in effective person-centered communication and cultural competency Please send your CV today. You must have the right to work in the USA.

• Execute analysis frameworks based on key impact metrics per country context. • Provide actionable analysis to answer programme implementation questions and generate insights for various stakeholders to inform program design and improvement. • Maintain the organization's data quality standards through regular internal checks and reviews. • Perform data audits to identify and resolve issues, while training Ecosystem trainers and coordinators on best practices to promote a strong data quality culture among all actors. • Prepare comprehensive reports and document insights that drive programme improvement, ensuring that complex data is communicated clearly to diverse audiences.

Working Location: FLORIDA, MIAMI; Alabama, Birmingham; Alabama, Mobile; Alabama, Montgomery; Arkansas, Little Rock; Colorado, Denver; Connecticut, Hartford; Connecticut, New Haven; Connecticut, Stamford; Delaware, Dover; Delaware, Wilmington; District Columbia, Washington; Florida, Clearwater; Florida, Fort Lauderdale; Florida, Fort Myers; Florida, Jacksonville; Florida, Orlando; Florida, St. Petersburg; Florida, Tampa; Florida, West Palm Beach; Georgia, Atlanta; Georgia, Macon; Illinois, Chicago; Illinois, Peoria; Illinois, Springfield; Indiana, Fort Wayne; Indiana, Indianapolis; Iowa, Cedar Rapids; Iowa, Des Moines; Iowa, Iowa City; Kansas, Kansas City; Kansas, Wichita; Kentucky, Lexington; Kentucky, Louisville; Louisiana, Baton Rouge; Louisiana, New Orleans; Louisiana, Shreveport; MASSACHUSETTS, WESTBOROUGH; MINNESOTA, BROOKLYN PARK; Maine, Portland; Maryland, Annapolis; Maryland, Baltimore; Maryland, Bethesda; Massachusetts, Boston; Massachusetts, Worcester; Michigan, Ann Arbor; Michigan, Detroit; Michigan, Grand Rapids; Minnesota, Minneapolis; Minnesota, Saint Cloud; Minnesota, St. Paul; Mississippi, Jackson; Missouri, Kansas City; Missouri, St. Louis; Nebraska, Lincoln; Nebraska, Omaha; New Hampshire, Manchester; New Hampshire, Portsmouth; New Jersey, Atlantic City; New Jersey, Hoboken; New Jersey, Newark; New York, Albany; New York, Brooklyn; New York, Buffalo; New York, Long Island; New York, Manhattan; New York, New York City; New York, Queens; New York, Rochester; New York, Syracuse; New York, Westchester; North Carolina, Asheville; North Carolina, Charlotte; North Carolina, Greensboro; North Carolina, Raleigh; Ohio, Akron; Ohio, Cincinnati; Ohio, Cleveland,; Ohio, Columbus; Oklahoma, Oklahoma City; Oklahoma, Tulsa; PENNSYLVANIA, BREINIGSVILLE; PENNSYLVANIA, CENTER VALLEY; Pennsylvania, Allentown; Pennsylvania, Erie; Pennsylvania, Harrisburg; Pennsylvania, Philadelphia; Pennsylvania, Pittsburgh; Rhode Island, Providence; South Carolina, Charleston; South Carolina, Columbia; South Carolina, Greenville; TENNESSEE, BARTLETT; Tennessee, Knoxville; Tennessee, Memphis; Tennessee, Murfreesboro; Tennessee, Nashville; Texas, Austin; Texas, Dallas; Texas, El Paso; Texas, Fort Worth; Texas, Houston; Texas, Lubbock; Texas, McAllen; Texas, San Antonio; Vermont, Burlington; Vermont, White River Junction; Virginia, Alexandria; Virginia, Fairfax; Virginia, Richmond; Virginia, Roanoke; Virginia, Virginia Beach; West Virginia, Charleston; West Virginia, Morgantown; Wisconsin, Appleton; Wisconsin, Madison; Wisconsin, Milwaukee Workplace Flexibility: Remote For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​ ​ Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​ Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers. Job Description The Clinical Program Manager, Field Monitoring is responsible for the strategic oversight, development, and execution of the organization’s field monitoring program. This role serves as the functional leader for monitoring within Clinical Operations, ensuring consistent, compliant, and high-quality monitoring practices across all clinical studies. This position oversees Clinical Research Associates (CRAs), owns monitoring-related Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and drives continuous improvement of monitoring infrastructure, performance and inspection readiness. The Clinical Program Manager, Field Monitoring reports to the Senior Manager, Clinical Operations. Job Duties - Lead the development and continuous improvement of the field monitoring program. - Establish and standardize monitoring strategies across studies. - Ensure consistent application of risk-based monitoring approaches. - Build scalable infrastructure to support organizational growth. - Author, maintain, and optimize monitoring-related SOPs, work instructions, and templates. - Ensure alignment with ICH-GCP, FDA regulations, ISO 14155, and applicable global - standards. - Partner with Clinical Quality to support audit and inspection readiness. - Identify process gaps and implement corrective actions. - Oversee CRO delivered monitoring activities, including review of performance metrics, visit - quality and compliance with Olympus standards, escalate performance concerns and drive - corrective actions as needed. - Define and own monitoring KPIs (e.g., visit timeliness, monitoring report cycle time, issue - resolution, deviation trends). - Establish performance thresholds and monitor adherence. - Identify systemic risks and performance trends. - Implement and track corrective and preventative actions. - Provide monitoring performance insights to Clinical Operations leadership. - Directly manage Clinical Research Associates (CRAs). - Lead hiring and workforce planning efforts for monitoring staff in collaboration with Clinical - Operations leadership. - Conduct performance management, coaching, and professional development. - Ensure appropriate resource allocation and workload balancing. - Oversee onboarding and training of monitoring staff. - Partner with Clinical Project Managers (CPMs) to align monitoring plans with study risks. - Collaborate with Global Clinical Leaders, Data Management, Regulatory, Biostatistics, and - Clinical Quality to resolve compliance or monitoring-related issues. - Serve as the subject matter expert for field monitoring processes. - Support inspection readiness activities and represent monitoring during audits as needed. - Other responsibilities as assigned Job Qualifications Required: - BA/BS or equivalent experience in scientific field or related healthcare disciplines. - Minimum of 8 years of clinical research experience, including significant field monitoring experience. Previous experience with medical device trials preferred. - Minimum of 2 years of people management and leadership including or demonstrated functional leadership of CRAs including coaching. - Proficient skills with MS suite of programs and windows-based applications including Excel, PowerPoint, Project, Publisher, Word, and Visio. - Deep knowledge of ICH-GCP, FDA, ISO 14155 regulatory frameworks and inspection readiness practices. - Experience developing SOPs and operational frameworks. - Demonstrated experience and competency defining and managing KPIs as well as analytical and performance management capability. - Strategic program thinking with high accountability and ownership. - Operational discipline and execution. - Excellent communication skills (oral and written). - Strong organizational skills with attention to detail. - Strong ability to build and maintain positive relationships with management and peers. - Ability to work independently and manage multiple tasks in a fast-paced environment. - Strong leadership and cross-functional collaboration skills. - Valid driver’s license. - Ability to travel domestically up to 40%. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: - Competitive salaries, annual bonus and 401(k)* with company match - Comprehensive medical, dental, vision coverage effective on start date - 24/7 Employee Assistance Program - Free live and on-demand Wellbeing Programs - Generous Paid Vacation and Sick Time - Paid Parental Leave and Adoption Assistance* - 12 Paid Holidays - On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: - Work-life integrated culture that supports an employee centric mindset - Offers onsite, hybrid and field work environments - Paid volunteering and charitable donation/match programs - Employee Resource Groups - Dedicated Training Resources and Learning & Development Programs - Paid Educational Assistance *US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks. The anticipated base pay range for this full-time position is $104,061.00 - $145,685.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual. Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com. You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Medical Affairs