• Exercises independent discretion or judgment in the handling of assigned property claims. • Serves as a consultant to claims adjusters in their handling of property losses. • Establishes immediate contact with Policyholders and claimants. • Conducts extensive investigations into causes and origins of all major property claims. • Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims, and negotiates settlements. • Sets and maintains adequate reserves. • Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder. • Assigns and supervises the handling of property losses by independent adjusters when necessary.

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input for continuous development of claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Division or Field Office: Casualty Claims Division Department of Position: Zones Dept Work from: Canton Branch Office- Remote Salary Range: $44,936.00 - $71,781.00 * salary range is for this level and may vary based on actual level of role hired for *This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment. At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Benefits That Go Beyond The Basics We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including: - Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work. - Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs. - Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service. - 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension. - Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave. - Career development. Including a tuition reimbursement program for higher education and industry designations. Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year. Position Summary Under close supervision, handles liability and property claims within designated authority. Resolves coverage and/or liability issues in accordance with applicable state insurance laws, regulations, and procedures. This is a work from home position. The candidate must reside within 50 miles of Erie Insurance's Canton, OH Branch Office. The hours for this role are 8:00 am to 4:30 pm, Monday to Friday with required evening and Saturday hours on a rotating basis. Schedule is subject to change based on business and service level requirements. Duties and Responsibilities - Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. Obtains additional information as required to determine liability. Documents claim files and facilitates processing of claims in collaboration with other departments. Assigns outside experts when necessary to assist in investigation and in support of potential recovery. - Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. - Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority. - Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. - Learns and maintains knowledge of liability laws for each state. Learns and maintains knowledge of motor vehicle codes. - Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims. - With supervisor guidance, responds to intercompany arbitration applications. Files contentions and supporting documents on behalf of the insured/driver. - Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation. - Provides support for property claims during periods of heavy volume. The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear. Capabilities - Self-Development - Collaborates - Cultivates Innovation - Instills Trust - Decision Quality - Values Diversity - Nimble Learning - Customer Focus - Optimizes Work Processes (IC) - Ensures Accountability - Detail Orientation - Information Management Skills - Job-Specific Knowledge Qualifications Minimum Educational and Experience Requirements - High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required. - Bachelor’s or Associate’s degree preferred. Designations and/or Licenses - Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred. - Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants. Physical Requirements - Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%) - Climbing/accessing heights; Rarely - Ability to move over 50 lbs using lifting aide equipment; Rarely - Driving; Never - Lifting/Moving 0-20 lbs; Rarely - Lifting/Moving 20-50 lbs; Rarely - Pushing/Pulling/moving objects, equipment with wheels; Rarely

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Supports cost management programs to reduce medical claim expense and identify and recover medical claim expense dollars from liable parties. Gathers data and compiles cost analyses to identify cost-saving opportunities and cost reduction strategies to achieve financial goals. What you will do - Performs reviews and processing of claims to insurance carriers for payment to ensure accurate and timely claim submissions, helping patients receive the care they deserve. - Maintains, enters, and organizes all claims reporting, communications, and discovery on claims in the claims drive or a claims administrative system to ensure industry-proven best practices are instilled within the company's strategies and end product offerings. - Conducts analysis and conflict resolution to identify any errors or inconsistencies on initial claims submissions, ensuring claims are error-free and promptly resolved. - Handles correspondence, claims, and referrals in the established timeframes and performance guarantees to ensure a high level of customer satisfaction and loyalty. - Drafts first notice of claims, preservation of evidence letters, and email holds for litigation holds. - Provides communication to and from Operations and other support departments for escalation of service-impacting issues. - Prepares presentations and proposals to internal and external clients to successfully enhance the company's brand recognition and competitive advantage in the industry. - Evaluates methods/processes after listening to customers and gathering feedback to proactively address and resolve customer service requests and issues. - Presents status updates, issues and risks, and solutions to senior management, stakeholders, and partners to drive decision-making and actions. For this role you will need Minimum Requirements - 2-5 years work experience - Adept at problem solving and decision making skills Promptly review, analyze and provide accurate claim information in order to optimize savings on appropriate claims Review claims and apply the correct pricing to the claim review Apply the appropriate contractual and plan benefits to claims reviewed Determines coverage, verifies eligibility, order of benefits, identifies discrepancies and applies all Medical Claim Management policies and procedures to assist in ensuring correct claim adjudication Required Qualifications 2+ years claim ACAS Medical claim processing experience and demonstrated ability to handle multiple assignments competently, accurately and efficiently. Preferred Qualifications Excel experience Education High School Diploma or G.E.D. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $38.82 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.