• Execute day-to-day reporting operations to deliver accurate, timely, and actionable information to business stakeholders • Support, troubleshoot, and validate reports, perform quality assurance, and produce and maintain documentation to ensure consistent interpretation and strong user adoption • Manage reporting intake and triage, participate in agile delivery activities, and apply change-management and data-governance principles • Provide 1st level support to colleagues by gathering missing context and provide immediate user coaching when appropriate • Perform 2nd-level troubleshooting: reproduce reported issues in non-production environments and inspect report logic and extracts • Assess data integrity and quality: reconcile source records against reporting outputs • Communicate frequently and transparently with stakeholders: provide timely incident status updates, expected next steps, estimated timelines, and closure confirmation; document incident resolution details • Test reported bugs, validate enhancements, and perform Quality Assurance testing on new or changed reports pre- and post-release to confirm accuracy • Create and maintain clear, authoritative documentation, including quick-reference materials explaining report logic, UX, data sources, calculations, and use cases.

• Atuar como elo entre negócio, tecnologia e stakeholders, garantindo entendimento claro dos objetivos do projeto de implementação das soluções digitais no aplicativo; • Levantar, analisar e documentar requisitos de negócio e funcionais relacionados a Push Provisioning, Tokenização e integração com carteiras digitais (Google Wallet, Apple Wallet e Samsung Wallet); • Mapear e detalhar fluxos de negócio e jornadas do cliente, incluindo cadastro, provisionamento, autenticação, ciclo de vida do token e uso do cartão em wallets digitais; • Apoiar a definição de requisitos de integração com a plataforma Pismo, assegurando alinhamento entre regras de negócio, processos operacionais e soluções técnicas; • Elaborar e manter documentação funcional e técnica de apoio, como BRDs, FRDs, User Stories, critérios de aceite e diagramas de processos e fluxos.

Job Title: Business Specialist Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: CACI International Inc. is excited to announce a new job opportunity available to join our team in support of the Department of Justice’s (DoJ) groundbreaking program aimed at strengthening the infrastructure, enhancing cybersecurity, and improving user experience across US Marshals Service (USMS) districts. This IT modernization initiative is a critical component of ensuring the effectiveness and security of our nation’s law enforcement operations. We are looking for an experienced Business Specialist to join our team on this new contract, and invite skilled and passionate individuals to apply in support of this transformative mission. Responsibilities: - Develop and maintain KPI tracking dashboards to monitor quality metrics. - Analyze data from KPI dashboards to identify trends, areas for improvement, and report findings to senior management. - Ensure that KPIs are aligned with organizational goals and objectives. - Implement and manage performance monitoring tools to track quality performance across various departments. - Conduct regular reviews and audits to ensure data accuracy and reliability in KPI dashboards. - Provide training and support to staff on the use of KPI tracking dashboards. - Utilize compliance auditing software to conduct internal audits and ensure regulatory adherence. - Prepare audit plans, conduct audits, and document findings and corrective actions. - Ensure that audit results are communicated effectively and that corrective actions are implemented in a timely manner. - Manage quality-related projects within the project portfolio, ensuring alignment with quality standards and objectives. - Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or Kaizen. - Facilitate process improvement workshops and engage cross-functional teams in identifying and implementing improvements. - Measure the impact of continuous improvement efforts and report results to stakeholders. - Develop and maintain financial forecasting models to predict quality-related costs and savings. - Implement invoice processing automation to streamline financial transactions related to quality initiatives. - Utilize procurement software to manage the acquisition of quality-related tools and resources. - Create and maintain contract compliance checklists to ensure adherence to contractual obligations. - Utilize stakeholder communications platforms to keep all stakeholders informed about quality initiatives and progress. - Implement resource capacity planning tools to ensure adequate resources are available for quality projects and initiatives. Qualifications: Required: - Active DoD Public Trust clearance, or US citizen with ability to obtain Public Trust upon hire - Bachelor’s degree in Quality Management, Business Administration, Engineering, or a related field - 6+ years of experience in quality management - Strong knowledge of continuous improvement methodologies (Lean, Six Sigma, Kaizen) - Proficiency in Microsoft Office Suite and quality management software - Excellent analytical and problem-solving skills - Strong communication and interpersonal skills - Ability to work collaboratively with cross-functional teams Desired: - Master's degree in relevant field of study - Certified Quality Manager (CQM) or equivalent certification - Certification in Lean Six Sigma (Green Belt or Black Belt) - Experience in using KPI tracking dashboards, performance monitoring tools, and compliance auditing software - Strong background in risk mitigation frameworks and project portfolio management - Experience with financial forecasting models, invoice processing automation, procurement software, contract compliance checklists, stakeholder communications platforms, and resource capacity planning tools - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $57,500-$117,900 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Generate and deliver comprehensive data analysis reports to internal stakeholders and client leadership. • Facilitate data-driven decision-making during the initial implementation phase and throughout the continuous lifecycle of the contract to ensure optimal revenue performance. • Serve as the primary technical intermediary between clients and internal development/configuration teams. • Synthesize complex client requirements into actionable technical specifications to ensure system alignment with organizational objectives. • Demonstrate a meticulous approach to the creation and maintenance of internal standard operating procedures (SOPs), technical guides, and user manuals, ensuring all documentation is accurate, accessible, and detail-oriented. • Develop, execute, and maintain sophisticated scripts designed to audit client data files. • Ensure the ongoing accuracy, integrity, and completeness of data ingestion processes to prevent revenue leakage. • Deliver exceptional customer service and account management, fostering high-level client satisfaction and maintaining R1’s reputation as a premier strategic partner. • Provide high-tier technical support for legacy systems through their decommissioning. • Manage end-to-end troubleshooting, conduct formal root cause analysis (RCA), generate business-critical reports, and monitor system health to ensure uninterrupted service. • Function as a high-impact team contributor, collaborating across departments to drive operational excellence and support a culture of collective success.