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Marsh & McLennan Companies

Founded in 1871, Marsh & McLennan Companies is a world-renowned professional service firm that serves the insurance and finance industries. Located in New York,

Business Process Analyst, Reporting

Location

New York + 1 moreAll locations: New York | Texas

Posted

74 days ago

Salary

$74.6K - $139.1K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Business Process Analyst, Reporting

Marsh & McLennan Companies

• Execute day-to-day reporting operations to deliver accurate, timely, and actionable information to business stakeholders • Support, troubleshoot, and validate reports, perform quality assurance, and produce and maintain documentation to ensure consistent interpretation and strong user adoption • Manage reporting intake and triage, participate in agile delivery activities, and apply change-management and data-governance principles • Provide 1st level support to colleagues by gathering missing context and provide immediate user coaching when appropriate • Perform 2nd-level troubleshooting: reproduce reported issues in non-production environments and inspect report logic and extracts • Assess data integrity and quality: reconcile source records against reporting outputs • Communicate frequently and transparently with stakeholders: provide timely incident status updates, expected next steps, estimated timelines, and closure confirmation; document incident resolution details • Test reported bugs, validate enhancements, and perform Quality Assurance testing on new or changed reports pre- and post-release to confirm accuracy • Create and maintain clear, authoritative documentation, including quick-reference materials explaining report logic, UX, data sources, calculations, and use cases.

Job Requirements

  • 3–5 years direct experience with Applied Epic data, workflows, and reporting
  • Hands-on experience providing 1st/2nd-level support for enterprise reporting, analytics operations, or systems that produce business reports
  • Practical understanding of data quality concepts (completeness, accuracy, timeliness) and basic data governance/privacy controls
  • Able to explain technical requirements to non‑technical users and assess system impacts when designing process changes
  • Strong customer-service mindset: timely communication, empathy, and clear expectations
  • Excellent written and verbal communication, detail oriented, highly organized, customer focused, resilient under pressure, and committed to delivering sustainable results while demonstrating organizational values (integrity, collaboration, passion, innovation, accountability).
  • Familiar with change‑management principles to drive adoption and manage people/process/technology impacts.

Benefits

  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Remote work
  • Charitable contribution match programs
  • Stock purchase opportunities

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