• Provides timely, technical support and problem resolution for field service questions. • Supports Sales team with product modifications and engineering expertise for custom projects. • Serves as Subject Matter Expert on Business Class products. • Designs solutions for the customer that meets their business applications.

• Develop and grow revenue through consultative selling with Spanish-speaking clients and prospects in the Mexico region • Collaborating with regional sales team consultatively with client/stakeholders. • Helping them to envision the possibility of mobility • Perform production demonstrations that articulate the business and technical value of SOTI solutions • Educate on and facilitate SOTI solutions that can effectively address both business and technical outcomes • Present the solution architecture, including all technical aspects of the product • Provide pre-sales technical support, installing and configuring enterprise software solutions during POC to prospective customers • Communicate with internal product development teams to resolve product issues & generate recommendations for product roadmaps (feature request) • Assist with execution of internal team projects and initiatives

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, What's the role all about? As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s. A sales engineering role is all about creating a great experience for our customers. Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you! Location: Spain (Remote)Territory: Iberia + Italy How will you make an impact? - Support strategic opportunities across the WEST region (Spain as primary, plus Italy and Portugal). - Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle. - Participating in discovery calls and technical deep dives. - Creating and delivering powerful presentations and customized product demonstrations - Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy. - Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs. - Collaborating with relevant stakeholders to communicate customer requirements and further enhancements. - Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information. - Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market. - Provide internal training to other teams across the company Have you got what it takes? - Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations. - Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table. - Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus. - Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies. - Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design. - Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience. - Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset. - Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies. - Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX. - Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition. - Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in English and Spanish. Italian and Portuguese are a plus.) What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 10499 Reporting into: Director, Sales Engineering Job type: Individual contributor. #LI-Remote About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Role Description Wir sind Heisenware. Wir geben der Industrie die Möglichkeit, Software selbst zu bauen – schnell, robust und unabhängig. Viele Kunden nutzen uns im Self-Service, doch für komplexe Projekte brauchen wir dich. Du bist die technische Speerspitze, die nicht nur redet, sondern macht. Du sorgst dafür, dass aus technischen Anforderungen funktionierende Software wird. - Deine Mission: Hands-on Umsetzung - Du bist die Schnittstelle zwischen Produkt und Kundenfabrik. Du baust Lösungen, die sofort Mehrwert liefern. - Low-Code-basierte App Entwicklung: Dein Kernbereich. Du baust komplette Apps – von der Datenanbindung bis zum Dashboard-UI. - Integration: Du sorgst für den Datenfluss. Du bindest Maschinen, Sensoren und Datenbanken in die kundenspezfischen Lösungen ein. - Solution Design: Du übersetzt vage Kundenwünsche in konkrete technische Lösungen. - Projektmanagement: Du steuerst Zeitpläne sowie Budgets und sorgst für eine saubere Übergabe an den Kunden. - Partner Enablement: Du machst unsere Integrations-Partner fit, damit sie selbst exzellente Apps bauen können. Qualifications - Background: Studium/Ausbildung in Automatisierung, Informatik, Mechatronik, Elektrotechnik o.ä. - Erfahrung: Du hast technische Projekte realisiert (z.B. als Application Engineer, Systemintegrator oder im Bereich IT/OT in der Industrie). - Tech-Skills: Du beherrschst Schnittstellen (REST, SQL, MQTT, OPC UA). Scripting (JS/TS) ist ein Plus. - Mindset: Du willst Lösungen bauen, die unseren Kunden wirklich helfen. - Sprache: Professionelle Deutschkenntnisse (Muss), Englisch ist ein Plus. Benefits - Sichtbare Ergebnisse: Du siehst am Abend, was du gebaut hast – eine App, die in der Fabrik unserer Kunden läuft. - Schlüsselposition: Du baust unseren Service-Bereich mit auf und hältst den Gründern den Rücken frei. - Beteiligung: VSOP-Anteile am Unternehmenserfolg. - Setup: Flexible Arbeitszeiten, Remote Work, moderne Ausstattung, sehr kurze Entscheidungswege und viel Dynamik. - Kultur: Ambitioniert, aber bodenständig. Echte Probleme lösen, statt PowerPoints bauen. Company Description We are a software startup based in Hamburg, developing an innovative low-code platform that enables mid-sized companies to create software tools and apps for the Internet of Things (IoT) without any coding. Our clients are manufacturers and machine OEMs. With a highly motivated team, we not only deliver customized solutions but also foster an environment rich in creative freedom and initiative.