Role Description The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. This role will be remote-first (work from home) in the states listed on our careers page, but the candidate must be based in the Eastern Time Zone or willing to work within standard working hours in EST. Responsibilities: - Manage a portfolio of customers and ensure a consistent, high-quality experience - Build strong relationships and act as a trusted point of contact - Identify risks early and take proactive steps to address them - Partner cross-functionally and collaborate effectively to drive outcomes - Navigate customer conversations, balancing company priorities with customer needs - Maintain accurate data, reporting, and internal documentation - Take ownership of internal tools and workflows tied to customer management - Contribute to process improvements and team efficiency Qualifications - Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience - Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.) - Proven work experience as a Customer Success Manager or similar role preferred - Strong communication skills (clear, concise, and professional) - Proven ability to collaborate across teams and build alignment - Strong negotiation and influencing skills with customers and internal stakeholders - Problem-solving mindset with the ability to think critically - Ability to work independently while knowing when to involve others Requirements - Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment) - Management, renewals or upsells experience would be a plus - Excel/Google Sheets experience - Experience with data tools or reporting platforms - Exposure to customer-facing roles in fast-paced environments - Experience working cross-functionally with different teams - Process improvement or operational experience - Fluency in Spanish and/or Portuguese Benefits - Competitive salary commensurate with experience and qualifications. - A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings. - A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. - Highly autonomous and entrepreneurial environment. - Annual recurring WFH allowance for you to purchase items you need for your home office. - Ongoing support for learning development so you can master your craft. - Work with the hardware you're most comfortable with (Windows or Mac). - Diverse and inclusive workplace where we all learn from each other. - Excellent work-life balance with a flexible remote work environment. Company Description As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces. Ready to join our team? If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. The compensation for this position is commensurate upon experience, with a range between $67,000.00 - $82,000.00 CAD in on-target earnings. The top end of the range is reserved for candidates with extensive experience and a profile that strongly aligns with the expectations of this role. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.

Alternate Locations: Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75941 The Role at a Glance We are excited to bring on a Senior Service Processor for EDI Processing to join our Group Protection Operations Team supporting Workplace Solutions. Background Details As an Senior Service Processor, you will independently perform routine and increasingly complex enrollment processing while delivering on EDI onboarding assignments. You will collaborate with internal and external partners to support implementation activities and provide guidance on onboarding approaches. What you'll be doing - You will independently perform routine and increasingly complex enrollment and EDI-related processing in accordance with established procedures. - You will leverage critical thinking to update and maintain accurate member records, determine eligibility, and apply policy provisions. - You will reconcile and process complex EDI files, member changes, and special projects such as open enrollments and amendments. - You will communicate effectively with internal and external stakeholders to resolve issues and support a positive customer experience. - You will act as a liaison across departments to support problem resolution and contribute to process improvements. - You will share knowledge with teammates and support departmental initiatives to meet quality and service standards. - You will manage your workload independently, meeting deadlines and adapting to changing priorities as needed. What we’re looking for - High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required) - 3 - 5+ Years of eligibility insurance enrollment experience aligned with the responsibilities for this role OR for candidates with an Associate degree or above, 0-1 year of client service experience aligned with the specific responsibilities for this role. (Required) Application Deadline What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $25.87 - $35.84 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Bilingual Customer Advocate - Fully Remote Disabled Veteran Solutions (DVS) A Career With Purpose - Not Just a Job Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow. The Role As a Bilingual Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries. This is a fast-paced, structured environment requiring: - Real-time navigation of multiple web-based platforms - Accurate documentation across systems - Confident use of Microsoft Word, Excel, Outlook, and Teams - Strong written and verbal communication - Consistent adherence to process and compliance standards Success in this role requires both compassion and technical precision. Technical & Computer Proficiency This is not an entry-level computer role. Candidates must be comfortable: - Navigating multiple browser windows simultaneously - Switching between systems while actively speaking with members - Documenting in real time without sacrificing call quality - Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently - Troubleshooting basic system or navigation issues independently Candidates will be evaluated for computer proficiency during the hiring process. Seeking Bilingual candidates - Must be able to fluently speak and understand Spanish and English languages. Schedule & Training Full-Time | 100% Remote | Monday-Friday Shifts are 8 hours between 8:00 AM - 8:00 PM EST. Training Schedule: 8:00 AM - 4:30 PM EST 100% mandatory attendance for the full 8-week program. Permanent Schedule: Monday through Friday: 9:30 AM - 6:00 PM EST Start Date: May 11, 2026 This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment. Required Qualifications - High School Diploma (Associate degree or higher preferred) - Prior customer service experience handling complex or sensitive matters - Strong proficiency in Microsoft Word, Excel, Outlook, and Teams - Ability to navigate multiple web-based systems simultaneously - Excellent attention to detail and organizational skills - Clear, professional written and verbal communication Preferred Experience - High-volume or call-driven service environments - Healthcare, insurance, or medical terminology exposure - Advocacy-based roles such as social work or behavioral health - Customer-facing retail roles requiring problem resolution Compensation & Growth - Competitive pay based on qualifications - Bonus opportunities - Comprehensive benefits package - Clear advancement pathways for high performers Who Thrives Here Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization. If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.

Description de l'entreprise Workleap est une entreprise tech basée à Montréal avec comme mission de rendre le travail plus simple. Depuis 2006, on bâtit des produits innovants qui aident les équipes RH et TI à relever leurs plus grands défis. Workleap offre deux lignes de produits distinctes : - La plateforme Workleap, une solution RH propulsée par l’IA qui élève la performance des équipes et stimule l’engagement des employés. - ShareGate, le leader incontesté en migration et gouvernance Microsoft 365, reconnu par les professionnels TI du monde entier pour sa grande simplicité. Aujourd’hui, c’est plus de 20 000 entreprises partout dans le monde qui comptent sur les produits Workleap pour croître, évoluer et opérer. On est des bâtisseurs dans l’âme et ce qui nous passionne est clair : créer les produits les plus simples qui amènent de la valeur exceptionnelle à nos clients, un point c’est tout. Description du poste Concrètement, à quoi va ressembler ton poste ?  Dans ce rôle, tu seras au cœur de l’expérience employé en assurant un support informatique fiable, humain et efficace à l’ensemble des membres de Workleap. Tu interviendras sur une grande variété de demandes techniques, allant de la gestion des accès et des outils SaaS à l’administration du parc informatique, tout en veillant à offrir un service rapide et de qualité. Au quotidien, tu analyseras et résoudras des enjeux techniques, tout en documentant et structurant l’information pour améliorer les pratiques de l’équipe. Tu contribueras activement à l’évolution des processus et des outils, en proposant des initiatives visant à optimiser l’efficacité et l’expérience des utilisateurs. Tu travailleras en collaboration avec l’équipe sur des incidents et des projets ponctuels, tout en gérant tes priorités avec rigueur dans un environnement en forte évolution. Responsabilités: - Offrir un support technique de qualité et assurer la résolution des demandes TI dans des délais raisonnables ; - Gérer les accès et les licences (création, modification et suppression de comptes utilisateurs et accès SaaS) ; - Administrer le parc informatique à l’aide d’outils MDM tels que Intune et Jamf ; - Recueillir, clarifier et documenter l’information pertinente pour l’équipe ; - Mener des recherches, enquêter et proposer des initiatives visant à améliorer l’expérience et l’efficacité des utilisateurs ; - Collaborer avec l’équipe TI sur la résolution d’incidents et la réalisation de projets ad hoc ; - Définir les priorités et assurer une gestion efficace du temps. Qui est l’équipe que tu vas rejoindre ?  - Tu rejoindras une équipe TI collaborative, humaine et orientée service, dont la mission est de soutenir les membres de Workleap au quotidien en leur offrant une expérience technologique fluide et efficace. - L’équipe Support TI travaille en étroite collaboration avec les autres équipes pour résoudre rapidement les enjeux, améliorer les outils et optimiser les processus. Elle valorise le partage de connaissances, l’entraide et l’amélioration continue. - Dans un contexte de changement constant, l’équipe joue un rôle clé dans l’évolution des pratiques et des systèmes, avec un fort accent sur l’expérience utilisateur et l’efficacité opérationnelle. Quels sont les prochains défis qui attendent ton équipe ? - L’équipe Support TI doit continuellement adapter ses outils, ses processus et ses façons de faire pour soutenir efficacement un nombre grandissant d’utilisateurs. - L’un des principaux défis sera d’optimiser et d’automatiser la gestion des accès, des équipements et des demandes afin d’améliorer la rapidité et la qualité du service offert. - L’équipe vise à améliorer la documentation, structurer les connaissances et renforcer l’autonomie des utilisateurs, sans compromettre une expérience fluide et humaine. - Enfin, elle joue un rôle clé dans l’évolution de l’environnement technologique, notamment en tirant parti des outils MDM et des solutions SaaS pour accroître la sécurité, l’efficacité et la simplicité d’utilisation au quotidien. Qualifications - 8+ ans d’expérience en support informatique ou dans un domaine connexe ; - Excellentes compétences interpersonnelles et fort sens du service à la clientèle ; - Excellentes habiletés de communication en français et en anglais (oral et écrit) ; - Expertise en dépannage sur Windows 11 et macOS ; - Expérience en gestion des accès SaaS ; - Connaissance d’Azure AD, Microsoft 365 et Azure PIM ; - Autonomie, débrouillardise et esprit d’initiative ; - Intérêt prononcé pour l’intelligence artificielle et ses applications concrètes. Fourchette salariale : 68K-85K $CAD. La fourchette salariale affichée reflète notre échelle de rémunération au Canada. Au moment de formuler une offre, selon la région où le candidat est basé, certains ajustements peuvent s’appliquer afin de refléter les conditions du marché local. Qui nous sommes On est une équipe de curieux et de créateurs passionnés, rassemblés par le même objectif : rendre le travail plus simple - et meilleur - pour tout le monde. Les défis stimulent notre créativité, on carbure à l'intensité, et repousser les limites fait partie de notre ADN. On pense que les meilleures idées naissent de l’expérimentation, de l’apprentissage continu, et parfois même de l’inconfort—c’est comme ça qu’on évolue. Depuis 2006, on réinvente la façon dont les équipes travaillent, en alliant créativité et technologie pour résoudre de vrais problèmes en TI et en RH. On avance vite, on apprend constamment, et on garde toujours nos clients au coeur de nos décisions. Si tu es une personne proactive, qui prend les choses en main, adore collaborer et n’a pas peur de plonger dans l’inconnu - tu trouveras parfaitement ta place parmi nous. Informations supplémentaires Chez Workleap, on bâtit ensemble, on se fait confiance et on se soutient, dans la réussite ou dans l'échec.  Tu pourras t'exprimer, évoluer et développer ta créativité dans un environnement qui s'adaptera à ton quotidien et à tes besoins.  Nos aspirations sont de bâtir un environnement de travail sain et inclusif. Il s’agit là de l’affaire de tous et de toutes.  Notre processus Expérience Candidat chez Workleap : Entrevue téléphonique - Entrevue virtuelle par Teams - Mise en situation - Offre d'emploi En tant qu’entreprise technologique, nous utilisons l’IA pour optimiser le recrutement, tout en veillant à ce que toutes les décisions d’évaluation restent humaines. On a hâte d'apprendre à te connaître ! En postulant à ce poste, tu confirmes avoir lu et être en accord avec notre politique de confidentialité. #LI-Remote