This is a remote position. Position Summary This remote contract role provides frontline support for Card Services Co.’s debit card services program. In this position, you will act as the first point of contact for banking inquiries and concerns from both consumers and business clients. You will assist customers with issues related to retail, commercial and online banking; address bankcard and fraud concerns (forgery, identity theft and policy questions); and identify cross‑sell opportunities and referrals where appropriate. Your responsibilities include delivering accurate and confidential service via inbound calls and ensuring adherence to the client’s policies and procedures. Key Responsibilities - Provide client support: Respond to inbound telephone inquiries from existing and prospective debit card clients on banking questions and concerns. - Resolve banking issues: Assist with concerns related to retail, commercial and online banking as well as bankcard issues, fraud, forgery, ID theft, policy and procedural questions. - Identify opportunities: Recognize cross‑sell opportunities and make appropriate referrals to other services or products. - Maintain confidentiality: Deliver accurate, confidential service through bankcards, business online banking or general servicing knowledge. - Document and adhere: Create and document cases in the client’s system for each interaction, maintaining compliance with regulatory and privacy requirements. Qualities of Top‑Performing Agents - Exceptional problem‑solving skills and the ability to think quickly when addressing customer needs. - Patience and empathy with a calm, professional demeanor, even under pressure. - Outstanding written and verbal communication skills to ensure clarity and understanding. - Commitment to friendly, knowledgeable and articulate service that builds customer confidence. - Meticulous documentation of all calls, resolutions and follow‑up actions to enhance the customer experience. Training & Certification - Mandatory and paid: All agents participate in a paid certification program to prepare you for Card Services Co.’s systems and policies. Training combines live virtual instruction with self‑paced study modules. - Two phases: - Phase 1 – Instructor‑Led & Self‑Study Content: March 17, 2026 – April 20, 2026. You will attend a blend of instructor‑led sessions and self‑study assignments. - Phase 2 – Certification Call‑Taking: April 21, 2026 – May 15, 2026. This phase focuses on handling live calls while completing certification requirements. - Class schedule: Classes are held Monday–Friday for six hours per day with two available time blocks: 9:00 a.m. – 3:00 p.m. ET or 4:00 p.m. – 10:00 p.m. ET. There is no class on Friday, April 3rd. Specific session times and attendance requirements will be communicated upon acceptance. Scheduling & Hours Service hours are available 24 hours a day, 7 days a week, 365 days a year. While agents may schedule hours at any time, the highest demand is typically between midnight and 5:00 a.m. ET. Contractors are required to commit to at least five hours on Mondays and/or Fridays each week. This MAX program also requires a commitment of 50 hours per invoice period to qualify for performance incentives; failure to meet the hour requirement may affect future eligibility. As an independent contractor, you control your schedule within these guidelines. Equipment & Workspace Requirements - Computer: A personal computer running Windows 11 (fully updated) with at least 8 GB RAM and an Intel® Core i5 processor (6th generation or newer) with four cores and a minimum 2.4 GHz speed. - Monitors: Two monitors for enhanced productivity and visibility. - Audio & video: A wired headset with a noise‑cancelling microphone and a separate webcam (must be used during training and some meetings). - Internet: A hardwired Ethernet connection (Wi‑Fi alone is not sufficient). - Mobile device: A smartphone (Apple or Android) for secondary code verification. - Security: The client will provide a YubiKey for secure authentication and may require additional hardware or software as part of enrollment. Eligibility & Contractor Responsibilities This opportunity is open to U.S. residents only. Customer service agents serve as independent contractors and are responsible for any taxes, expenses and equipment associated with performing this role. Be sure to consult a tax professional if you have questions about your obligations as a 1099 contractor. How to Apply This role is available to experienced customer service professionals who are ready to work as independent contractors. To apply, please submit a résumé that highlights your customer service experience and problem‑solving capabilities. All candidates must pass a background check and, in some cases, a drug screening. Once you’ve passed the interview, you’ll receive detailed information about training, system onboarding and compensation.

• Provides Five Star service to our clients and technical assistance to answer questions and provide solutions for Online Banking, Mobile, text banking and e-pay • Supports Debit and ATM transactions to include Dispute handling and reporting/replacing lost or stolen ATM and Check cards • Identifies client financial needs, informs and recommends appropriate financial services or products on the telephone and gains customer agreement to refer to a Digital Banking team • Supports client servicing for deposits and loans • Responsible for research with general banking items to include check and statement imaging, 1099/tax information, encoding errors, and the like • Completes financial transactions; transfers between accounts, payments on loans, and initiates scheduled transfers and Account Transfer Overdraft Protection • Recommends appropriate problem resolution, service, or department as necessary for further assistance and call resolution concerning client inquiries to enhance the clients experience

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities Member-Level Support Respond to member inquiries via phone, email, or chat with professionalism and empathy. Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. Escalate complex cases to senior support staff as needed. Document all member interactions accurately to ensure compliance and service quality. Identify recurring issues and share feedback with leadership for process improvement. Collaboration & Communication Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. Participate in team huddles and training sessions to stay informed on product updates and policy changes. Maintain a positive and solutions-oriented approach in all member interactions. Review general team processes for accuracy and recommend updates to leadership. Professional Development Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. Seek mentorship and feedback to grow into more advanced support or account-facing roles. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities Member-Level Support Respond to member inquiries via phone, email, or chat with professionalism and empathy. Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. Escalate complex cases to senior support staff as needed. Document all member interactions accurately to ensure compliance and service quality. Identify recurring issues and share feedback with leadership for process improvement. Collaboration & Communication Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. Participate in team huddles and training sessions to stay informed on product updates and policy changes. Maintain a positive and solutions-oriented approach in all member interactions. Review general team processes for accuracy and recommend updates to leadership. Professional Development Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. Seek mentorship and feedback to grow into more advanced support or account-facing roles. Qualifications Required 1–2 years of experience in customer service, healthcare, insurance, or benefits. Strong verbal and written communication skills. Ability to manage member issues with empathy and attention to detail. Preferred Associate’s degree in Business, Healthcare Administration, or related field. Familiarity with CRM platforms, call center tools, or SOP documentation. Interest in career growth within client support or account management. Scheduled Hours for this position: Monday - Friday 9 AM - 5:30 PM MST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: “Welcome Season”.) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Customer Service Representative II to join our Underwriting team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. SCOPE: As a Customer Service Representative II, you will play a vital role in delivering outstanding service to our policyholders and agents. Your duties involve addressing inquiries, offering information, and aiding with policy-related concerns. Additionally, you will coordinate daily service and administrative tasks by skillfully assessing customer concerns, collaborating with relevant resources, and providing innovative solutions to meet customer needs. This requires showcasing superior problem-solving and issue resolution skills, along with clear communication abilities. You will be able to possess a profound understanding of customer requirements and maintain a current familiarity with our diverse range of products and services. This position offers an exciting opportunity to work in a collaborative environment and is an ideal career path for individuals new to insurance allowing for transfer of knowledge and advancement level opportunities. UAIC currently offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within Arizona. DUTIES: - Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 – 100 calls per day) - Assist customers, including agent partners from different states, with inquiries related to underwriting processes, policies, and procedures. - Respond to and answer calls from agent partners, providing underwriting assistance and guidance as needed. - Review submissions from agents and make underwriting decisions based on the documents received. - Address customer and agent inquiries, concerns, and requests in a professional and timely manner. - Troubleshoot web issues with agents, finding solutions prior to escalating to the team lead. - Educate customers and agent partners on policy details and premium calculations. - Verify and update customer and agent information in the underwriting system as needed. - Communicate changes in policies and procedures to customers and agent partners. - Maintain accurate and detailed records of customer and agent interactions and transactions. - Ensure compliance with underwriting guidelines and document any deviations or exceptions. - Review and work on underwriting suspense workflow as phone volume allows. - Collaborate with agent partners and other departments, including claims and policy processing, to address customer and agent needs seamlessly. - Participate in training sessions and stay updated on industry trends and underwriting policies. - Conduct quality checks on customer and agent interactions to ensure compliance with company standards. - Identify areas for process improvement and provide feedback to enhance customer service delivery. EDUCATION: - High school diploma or equivalent; some college coursework preferred. - Bilingual is a plus. - Insurance Producer License a plus. SKILLS & EXPERIENCE: - Minimum 2-year customer service experience in a call center environment, within the insurance industry preferred. - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs. - Proficient in Word, Excel, Windows-based applications and internet usage. - Must be able to exercise good judgment and state opinions assertively. - Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously. - Customer-focused and empathetic. - Ability to handle a high volume of calls while maintaining professionalism. - Team player with strong interpersonal skills. BENEFITS: - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts - Basic Life Insurance and Voluntary Life/ADD - Voluntary Short Term and Long-Term Disability