Role Description The Application Specialist is responsible for designing and automating business processes using institutional workflow automation and business process management platforms, while also supporting the administration of the university’s service management (Help Desk) system, including ticket workflows, SLA configuration, and operational reporting. In addition, the role focuses on implementing AI-powered automations through AI-native and low-code/no-code technologies, enabling the creation of intelligent agents and automated solutions across institutional systems. Acting as the institution’s internal Process Analyst, this position partners with academic and administrative departments to streamline operations, reduce manual effort, eliminate bottlenecks, and continuously enhance service delivery through process optimization, automation, and AI-driven solutions. What you'll do - Conduct discovery sessions and workshops with department stakeholders to document current-state processes; produce process maps (e.g., Business Process Model and Notation), standard operating procedures (SOPs), and decision trees. - Design optimized future-state workflows and maintain a centralized and continuously updated process repository. - Configure and manage digital workflow automation tools to build process pipelines, stages, forms, conditional logic, automation rules, and intake portals aligned with approved process designs. - Manage integrations between workflow automation platforms and institutional systems (e.g., Student Information Systems, Learning Management Systems, collaboration tools, and service management platforms) using native connectors or middleware solutions. - Develop dashboards and reports within workflow platforms; define, monitor, and analyze process KPIs (e.g., cycle time, error rate, SLA compliance); administer users, roles, permissions, and platform governance. - Support the administration of the institutional Help Desk or service management platform, including ticket routing logic, escalation workflows, SLA configuration, and user access management. - Maintain and continuously improve the Help Desk knowledge base; generate and analyze operational performance reports (e.g., ticket volume, resolution time, customer satisfaction) for leadership review. - Design, configure, and maintain AI-driven agents and automation solutions across institutional platforms to enhance service delivery and operational efficiency. - Extend system capabilities through no-code and low-code automation solutions by integrating systems, automating data flows, and reducing manual intervention in high-volume processes using tools available within the institutional technology ecosystem. - Leverage artificial intelligence features embedded within enterprise platforms to optimize workflows, improve response times, and enhance decision-making capabilities. - Evaluate, recommend, and implement emerging AI-enabled automation tools in alignment with institutional governance frameworks; document solutions and provide training to end users. - Train and support end users and departmental stakeholders on workflow systems, service management tools, and automation platforms through structured onboarding and self-service documentation. Qualifications - Associate’s degree in IT, Information Systems, Business Administration, or related field (Bachelor’s preferred) - 2–4 years of experience in process improvement, workflow design, or application support - Experience with workflow automation platforms (Pipefy preferred; others welcome) - Experience with Help Desk tools (Freshdesk, Zendesk, Jira, or similar) - Exposure to AI tools or automation platforms (Copilot, AI agents, or similar) Requirements - Familiarity with low-code/no-code tools and system integrations - Basic knowledge of APIs, automation tools, or scripting (Python/JavaScript is a plus) - Comfort working with AI-assisted solutions and automation - Comfortable using AI-native vibe coding tools (Lovable, Claude Code, Copilot Studio, or equivalent) to build Agents and Automations in no-code/low-code platforms Key Competencies - Strong analytical and problem-solving skills - Ability to translate business needs into technical solutions - Excellent communication and collaboration skills - Highly organized and able to manage multiple priorities - Comfortable working in a remote, fast-paced environment

Company: Schultheis & Panettieri, LLP Position: Payroll Compliance Auditor Job Location: Hauppauge, NY Salary Range: $60,000-70,000 Hauppauge CPA firm specializing in labor unions and related benefit fund audits seeks Payroll Compliance Auditors to ensure employers make contributions to benefit funds in compliance with applicable agreements. Background in Auditing not essential. We will train the right candidates. Payroll professionals, bookkeepers, data analysts and recent college graduates encouraged to apply! Interest in overnight travel a plus but not required. Multiple positions available at all office locations. Great atmosphere and excellent benefits. Job Responsibilities: • Analyze payroll and related records to ensure completeness and compare to pension and health fund data • Analyze general ledgers and cash disbursement records • Communicate with employers to ensure all eligible participants receive the benefits they are entitled to • Prepare various schedules and reports and then explain the results to all parties involved Ideal Candidate: • Bachelor's degree in Business or related field preferred • Strong analytical skills • Strong Excel/database skills • Basic knowledge of payroll and tax records a plus but not required. • Adept at problem solving ability to identify issues and recommend corrective actions • Responsible team player who can work independently as well • Ability to communicate clearly, both written and orally We are proud of our great work environment, and we offer a competitive and excellent benefits package. If you would like an opportunity to join a great team, please apply today. Benefits Include: - Medical, Dental, Vision - Life Insurance, LTD, Flex Spending - Sick/Vacation time - 401(k) / PENSION- A CONTRIBUTION OF UP TO A TOTAL OF 15% TO YOUR RETIREMENT!! - Remote capability - Flexible work schedule - Work/Life Balance We have offices in Hauppauge, NY, Floral Park, NY and Iselin, NJ. Schultheis & Panettieri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Manage the organization’s security governance program, including participating in Cyber-led projects and programs to design and develop cyber governance processes. • Demonstrated experience supporting and operating complex, enterprise-scale IT platforms with a wide and varied customer base, where reliability, security, and governance are mission critical. • Serve as a trusted technical and governance resource for core Enterprise IT platforms, with the capability to provide practical support to ensure security, resilience, and consistency across large-scale, business‑critical tools. • Maintaining an effective feedback loop with business partners – seeking and integrating business area feedback into cyber governance processes. • Contribute to overall program enhancements and drive automation with various IT and Cybersecurity stakeholders. • Participate in development, review, and implementation of security policies, standards, procedures, and guidelines in alignment with industry frameworks (e.g., ISO 27001, NIST, CIS). • Serve as point of contact for internal audits, certifications, and compliance initiatives related to policy and governance. • Actively consult with stakeholders throughout the development lifecycle of small projects and large-scale programs to help establish, refine, and validate governance processes. • Conduct technical assessments of configurations to ensure security effectiveness. • Monitor regulatory changes and emerging risks to ensure policies remain compliant and adaptive to future threats. • Use advanced technologies—e.g., robotic process automation and AI/machine learning—to improve operation. • Provide hands-on technical control review to support guidance of enterprise configurations of tools like M365, Slack, Microsoft Defender for Cloud, etc. • Design and develop GRC metrics including KPIs and KRIs.

JOB DESCRIPTION Job Summary Provides lead level support for Molina enterprise credentialing activities. Ensures that the Molina provider network consists of providers that meet all regulatory and risk management criteria - effectively minimizing liability to the company and maximizing safety for members. Responsible for initial credentialing, recredentialing and ongoing monitoring of sanctions and exclusions process for practitioners and health delivery organizations in the Molina network. Essential Job Duties • In collaboration with credentialing leadership, assists in oversight of the day-to-day operations of the credentialing team; directs work, ensures turn-around time requirements are met, and monitors quality of work by conducting regular audits/tracking results. • Provides credentialing subject matter expertise internally within the credentialing department, and to other departments and functions as needed. • Prepares for and participates in credentialing audits and National Committee for Quality Assurance (NCQA) accreditations. • Develops credentialing job aids, standard operating procedures (SOPs) and training materials. • Prepares and presents level II credentialing files for credentialing committee meetings. • Schedules and prepares materials for assigned meetings; attends meetings, documents meeting minutes, and conducts necessary follow-up. • Guides and answers questions assists with interdepartmental issues to help coordinate credentialing-related problem-solving in an efficient and timely manner. • Monitors shared email boxes and provides answers within required time-frames. • Documents credentialing decision and sends correspondence to providers communicating the credentialing decisions within set time-frames. • Prepares credentialing reports for physician medical directors, and ensures decision process is completed within set time-frames. • Facilitates daily monitoring of aging reports. • Completes assigned data integrity reports. • Completes member complaint reports according to procedures. • Incorporates recredentialing performance profile reports into credentialing files prior to approvals. • Monitors monthly metrics and aging reports; meets with other departments to make to make necessary improvements when key performance indicators (KPIs) do not meet goals. • Facilitates daily oversight of credentialing vendors/CVO to ensure compliance with contractual requirements. • Maintains a high level of confidentiality related to provider information. • Provides training, mentoring, and support to new and existing credentialing team members. • Provides support for credentialing projects. Required Qualifications • At least 4 years of experience in provider credentialing, or equivalent combination of relevant education and experience. • Knowledge of Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA) and other credentialing-related regulations. • Data entry skills, and production-related experience. • Self-direction and logical thinking abilities. • Internet research experience. • Ability to work cross-collaboratively in a highly matrixed organization with internal/external stakeholders. • Effective verbal and written communication skills. • Microsoft Office suite and applicable software programs proficiency. Preferred Qualifications • Certified Provider Credentialing Specialist (CPCS) or participation in a CPCS progression program. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V